Basic support metrics & analytics

Our team really wants to pull our support and feedback platforms all together into Featurebase. However, our current dedicated chat platform has some bells and whistles that really help our Support Team and they are hesitant to move away from those. Here are some of the metrics that they currently have:

Median First Response Time
Median Resolution Time
Number of conversations per day (able to show volume trending up or down)
Busiest time for messages received
Metrics of conversations by teammate who resolved them (leaderboard showing most productive support team members)

Are any of these metrics able to be added to Featurebase? They help our Support Team measure their success through trackable outcomes.