Ticketing system with unique public IDs

Implement a general email-to-ticket system within Featurebase. This system should allow users to connect any support email inbox. Incoming emails to this inbox would automatically create new 'tickets' within Featurebase, each assigned a unique, sequential ticket ID. This functionality would enable teams and clients to easily reference specific support inquiries (e.g., "As a followup of ticket #123"), streamlining communication and potentially replacing the need for a separate, expensive ticketing system.
Post type
πŸ’‘ New feature
What part of support platform?
Inbox

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Upvoters
Status

Planned

Board

Support platform

Date

5 months ago

Author

Amber Sandwich

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