With the new Support platform API, you can now programmatically manage support conversations in Featurebase and build custom workflows on top of your support inbox.

You can:

• Create, fetch, update, and delete support conversations

• List, fetch, and update conversations (status, assignment, metadata)

• Send customer replies, admin replies, and internal notes

• Add or remove participants from conversations

• Mark conversations as read for admins or contacts

• Redact message content when needed

This unlocks many powerful use cases like building a custom “Contact us” support form on your website/product, or keeping Featurebase conversations in sync with external systems such as your CRM or billing tools.

Learn more in Featurebase Docs →