Changelog

Follow new updates and improvements to Featurebase.

May 27th 2024

New

We're excited to introduce another powerful integration to plug into your existing workflows.

The new GitHub integration helps you effortlessly:

  • Convert customer requests into actionable GitHub Issues

  • Sync the progress of GitHub Issues with Featurebase posts

  • Automate follow-ups with customers to always close the feedback loop

+ Allows you to capture feedback in a user-friendly feedback forum or from in-app widgets that don't require users to be developers to interact.

Here's how it works

When users post feedback in Featurebase, you can convert it into a new actionable GitHub issue or sync it with an existing one that your engineers can work on.

The progress of the created GitHub issue will be synced with Featurebase, making sure users are always kept up-to-date with automatic progress update emails and you don't have to update 2 places manually.

Installation

To set it up, check out this guide from our help center.


Other small improvements

  • The feedback widget now supports custom fields

  • Custom field values have been added to the data-exporting functionality

  • The infrastructure has been upgraded to provide insanely fast performance during peak usage times

  • + Some other small bug fixes

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May 22nd 2024

New

We're excited to introduce our new integration to help you prioritize & track customer requests from Zendesk.

The integration helps you effortlessly:

  • Keep track of how many customers request a topic

  • Automate follow-ups with customers to always close the feedback loop

  • Save customer requests as actionable issues

+ organize feedback, better prioritize customer requests, and much more.

Here's how it works:

Every time someone mentions a certain topic (e.g. a feature request or reports a bug), you can open up the Featurebase tab in Zendesk to search for an existing post about the topic or create a brand new one.

You can then subscribe the user to email updates about that specific issue along with other similar users:

Once an issue has gathered enough interest in Featurebase, you can choose to implement that into your product.

When released, just change the issue status from In Progress to Completed, and an email will be sent to all the subscribers at once. No need to go through each ticket manually to follow up with users.

Learn how to set up the Zendesk integration here β†’

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May 20th 2024

New

Improved

Featurebase just got a lot better for larger teams.

You can now assign different roles for your team members to control what functionalities each person can access.

The permission options are very flexible and you can choose between three different presets by default: Admin, Manager, and Contributor. Custom roles can be created with the Enterprise plan.

Metadata for posts

You can now attach metadata to user feedback to provide additional context about the user's session (e.g. App version, Device type, etc) from all the widgets that support feedback posting and the public board itself.

Read more from here β†’

Other improvements

  • You can now use arrows on the top-right side to navigate between posts much faster

  • The feedback widget now allows for board preselection when opening

  • Added ability to pre-open feedback creation popup on public board by adding ?createPost=true at the end of the url. (e.g. https://feedback.featurebase.app/?createPost=true)

  • + many other minor bug fixes and refinements

We're also in the final stages of the Zendesk integration and expect to get final approval from Zendesk this week.

After that, we'll be working on the Github Issues/Projects Integration.

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April 25th 2024

New

Improved

Fixed

Our Featurebase AI assistant is now in beta to instantly answer any questions you have about Featurebase from the bottom-right corner of the app.

It uses information about your organization to tailor responses and help you resolve issues based on your specific setup/settings.

The bot knows its limits and forwards the chat to us if it lacks the knowledge or is unable to help.


Changelog segmentation rework

The changelog segmentation functionality has received a full rework to help you effortlessly send updates to different user groups. It works based on the same segments you have for posts and surveys.


Infrastructure improvements

Our usage has grown a lot recently, so we've made huge upgrades to our infrastructure to offer much better performance at peak times.

In addition, we've introduced more redundancy to avoid annoying downtimes caused by single points of failure.


SDK identify improvements

We've rewritten the SDK identify functionality to smartly forward the authentication state to all widgets.

This is automatically enabled if you already use the widgets combined with the identify functionality.


Public user profiles & inbox

Users can now see all of their activity (posts, comments, upvotes) under their profile.

To view profiles, users can click on their profile picture and select 'My profile'.

Moreover, users now have a notification center to catch up with unviewed messages if they missed them in an email.


Many bug fixes and minor improvements

  • Fixed bug with views sometimes restoring as "Pending posts" when the option wasn't enabled

  • Fixed emoji capturing for the feedback widget and made it wait when submitting screenshots and submitting at the same time

  • Added ability to query, update, create & delete comments from the API

  • Changelog tag colors can now be changed

  • + many minor things

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March 26th 2024

Beta

We're incredibly happy to announce that surveys are now natively built into Featurebase.

This lets you:

  • Measure customer satisfaction with (NPS, CSAT, and other scores)

  • Better prioritize between ideas by running surveys for different customer groups

  • Collect feedback for certain features with simple text popups

  • Gather upvotes and subscribe interested users to posts with Featurebase idea surveys

The survey texts/options are fully customizable and everything adapts to your own colors.

They can be embedded into your app and targeted to only be shown for certain user segments or on set URLs/CSS selectors.

Each survey type has a dedicated statistics page to help you visualize your results:

We're excited to continue making surveys even better by supporting email notifications and the ability to have multiple questions within one survey soon.

To set up Surveys, add our survey widget to your app by following this guide and create your first survey from Dashboard -> Surveys.

Can't wait for y'all to try it out and share any feedback! :)

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March 18th 2024

New

Our systems are constantly monitoring for spam and harmful comments, which will now be automatically pushed for you to review in the Moderation view.

Before you approve a comment, it will not be publicly visible to others and no email notification will be sent out either.

The comment moderation tab will automatically appear for all organizations when a spam comment is detected.

However, it can also be turned on as a global option, so all comments will first have to be approved before being shown to others.

To enable that, head over to Settings -> Moderation & Permissions.

We've also made a number of quality-of-life improvements:

  • When adding an upvoter manually, you can now search through existing users rather than having to enter the email each time.

  • In addition to YouTube videos, Loom & Descript videos can now also be embedded in all text editors.

  • When clicking on comment notifications from email, the page will now automatically scroll to the new comment and highlight it.

  • + many minor bug fixes

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February 25th 2024

New

Beta

You can now make Featurebase entirely your own with custom themes. When enabled, it will be applied to the entire feedback portal and all widgets.

This will currently force your overall theme to a dark mode, but support for custom light themes is also coming soon.

To set it up, head over to Settings -> Branding and change the default theme to "Custom theme".

After that, you'll be able to configure the settings for the custom theme.

When configuring the theme settings, we recommend previewing your feedback board in a separate tab.

For vibrant colors, we recommend setting the saturation level setting between 10-30. For more tone-down colors, the saturation level can be set much higher.

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February 19th 2024

New

You can now customize the input fields of new posts to make sure you always get the necessary information from your users.

There are 5 input options available:

  • Text fields

  • Checkboxes

  • Number fields

  • Multiple option selection

  • Single option selection

You can change the label/placeholder to fit your needs and choose if a field should be required.

To set it up, head over to Settings -> Custom fields to create the fields.

After the fields have been created, head over to Settings -> Feedback board and edit any of the boards to make sure the newly created fields are applied.

If you have any ideas about how we could make it better, feel free to share your feedback Custom fields for post creation.

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February 12th 2024

In many cases, users click on Featurebase email notifications from other devices or interact on your feedback board via a widget - making them have to sign in again when visiting your feedback portal directly.

With the new update, users no longer have to worry about logging in when clicking links from Featurebase emails as every link will automatically sign them in.

(Keep in mind this only applies to your end users, not Featurebase admins.)

Advanced spam detection

All posts and comments are now processed by our state-of-the-art detector to identify spam or harmful content.

If something gets flagged, it will automatically appear in the post-moderation view for review (even when the post-moderation option is disabled).

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February 9th 2024

We're excited to introduce a brand new inbox for the post-moderation feature that allows you to fly through the approval process with keyboard shortcuts and a more optimized view.

The moderation inbox separates your feedback backlog and posts that need to be answered for a more efficient and organized approach.

It supports keyboard shortcuts for navigating between the posts with ease:

  • ArrowUp and ArrowDown for navigating the results

  • 1 - Approve post

  • 2 - Mark as a duplicate (Merge to an existing post)

  • 3 - Delete post

  • 4 - Discuss the post privately with the author

Feedback widget screenshot engine rework

The feedback widget screenshot engine has been fully rewritten to handle a lot of different environments with incredibly accurate results.

Dashboard redesign and custom themes

We've also redesigned the Dashboard to show you much more information and fill up more unused space.

In addition to that, everything now adapts to your colors for a magical experience. Including many parts of the public feedback portal that weren't customized before. ✨

+ many minor bug fixes & improvements

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