You can now add follow-up questions to your surveys and use conditional logic to trigger the next question based on users' answers.

This enables loads of new use cases for you to gather feedback more effectively.

For example, you may now ask for a testimonial after a customer gives you a good review and prompt for critical feedback upon a bad review.

Conditional surveys

Each survey page now has a conditional section for configuring what should happen after each answer.

It is very flexible and should enable you to create all possible combinations.

The answers to each survey page can be viewed separately from the survey statistics.

Other improvements:

• Update metadata ongoingly - metadata could only be set on initialization before, now you can update it on the go as params like (page, device id, etc..) change.

• Added ability to change knowledge base article author

• Added Hungarian language 🇭🇺

• Plus many minor bug fixes & improvements to make your experience even better

The user segmentation feature has received a huge rework to support:

• Custom data filtering - When syncing your customer data with Featurebase, you can provide custom attributes to later segment data.

  • This allows you to filter feedback with attributes like location=X, plan=Y, subscription=free, visitedDashboard=true, etc.. the possibilities are endless.

• OR + AND rules - Create multiple segment group rules and have full control over whether both should be matched or only one of them.

• ANY + ALL matching - Choose if all the rules in one segment group should be matched or only one.

If you have not yet tried out our user segmentation feature, check out:

More changelog improvements

The changelog now shows you how many notification emails you can send each month and allows you to import subscribers manually.

Starter plan (old Growth plan) users now also have the ability to import their changelog subscribers →

Other improvements & fixes

• Improved roadmap design to better separate columns

• Improved Linear integration sync speed and reliability

• Added Swedish language support

• Improved changelog subscriber list loading speed

• Fixed issue with manual subscriber importing

• Fixed custom field editing issue when switching between posts

• + many other minor improvements

We're thrilled to bring you a massive rework to the Featurebase changelog together with many other quality of life improvements.

Changelog rework

• AI-Generated Changelogs (Beta): Let GPT-4 assist you in crafting effective and insightful changelogs automatically by summarizing completed features since your last release.

• Advanced Styling Options: Gain flexibility with more styling components like tables and callouts to align your changelogs with your brand.

• Preview Subscribers: Before you go live, get a sneak peek into what subscribers will see your update.

• Consistent Styling Layouts: Changelog formatting now looks perfect without any effort needed from your end, spacing is automatically applied evenly all across the content.

• Improved Published Changelog Editing: Editing changelogs, after publishing, no longer immediately update the live version but are kept as a draft.

• Improved Email Design: The content design of the changelog emails has been redone for better consistency.

Filters in URL for Roadmap & Changelog

When applying filters to the roadmap, they will now be kept inside the url. The view of the roadmap (Monthly/Quarterly) will also be stored there.

This allows you to create dedicated views for the roadmap that are shareable with anyone through the link.

The same is also true for the changelog categories.

"Your posts" tab on Public Portal

Your users can now see their posts conveniently on the Public Portal view.

Previously, finding posts for end-users was pretty difficult. This update should help them stay more in touch with their own feedback.

OG-images

All Featurebase content shared on social media now includes programmatically generated preview images.

"Company" and "Author" filters 🏷️

You can finally view all posts by a specific customer or company without creating a dedicated user segment for it.

Strict CSP support

Content Security Policy (CSP) is a security mechanism that helps protect against content injection attacks, such as Cross-Site Scripting (XSS).

Featurebase now fully supports strict CSPv3; read more here

Other fixes:

• mailto links do not work

• Allow setting "Created Date" in the API create post/comment call.

• Assignee field is not persisting

• "&" appears instead of "&" in post preview

• Email Input in feedback widget

We’re super excited to introduce one of our largest updates yet - you can now create your help center with Featurebase.

Why should you use the Featurebase Help Center?

Help centers are one of the best ways to provide self-serve help to your customers, and we’ve been working hard to build one of the best ones.

Some key features:

• In-app widget to provide self-serve support from inside your app

• Notion-style text editor with loads of formatting options & custom components

• Custom domain support to serve the knowledge base from your own domain (e.g. help.yourapp.com)

• Beautiful and customizable design that automatically adapts to your organization’s theme

• Instantaneous full-text and AI search to help users find what they came for

• SEO optimized out of the box

But that’s what everyone has… 🥱

Our help center also seamlessly integrates with your feedback portal, roadmap, and changelog. For example, we suggest relevant articles to your users during post-creation. You can also mention knowledge articles while answering feedback, in changelog releases, and more.

The same suggestions also work in widgets

Our future roadmap & ideas

We’ll be integrating the knowledge base even more into Featurebase. Upcoming features include:

• Automatic changelog generation from knowledge base articles

• Article satisfaction score measurement

• AI agents for answering questions based on open issues and knowledge-base content

And much, much more exciting stuff. We’re also eager to hear your ideas 👈

Setting up your help center

To start, go to the Help Center tab in your dashboard, create articles, and set up the structure.

Also, check out our full guide on the new help center:

Here’s a demo of our own help center 👈

Want to migrate from your existing knowledge base tool?

We can easily migrate your content from any other knowledge-base tool to Featurebase.

Just contact us via live chat or ask our AI assistant for help with the import process.

Help articles on knowledge-base:

• What is a help center?

• Configuring the help center

• Managing articles & collections

• Linking & mentioning articles

• Help center custom domain

• Hiding the help center

We're excited to introduce another powerful integration to plug into your existing workflows.

The new GitHub integration helps you effortlessly:

• Convert customer requests into actionable GitHub Issues

• Sync the progress of GitHub Issues with Featurebase posts

• Automate follow-ups with customers to always close the feedback loop

+ Allows you to capture feedback in a user-friendly feedback forum or from in-app widgets that don't require users to be developers to interact.

Here's how it works

When users post feedback in Featurebase, you can convert it into a new actionable GitHub issue or sync it with an existing one that your engineers can work on.

The progress of the created GitHub issue will be synced with Featurebase, making sure users are always kept up-to-date with automatic progress update emails and you don't have to update 2 places manually.

Installation

To set it up, check out this guide from our help center.

Other small improvements

• The feedback widget now supports custom fields

• Custom field values have been added to the data-exporting functionality

• The infrastructure has been upgraded to provide insanely fast performance during peak usage times

• + Some other small bug fixes

We're excited to introduce our new integration to help you prioritize & track customer requests from Zendesk.

The integration helps you effortlessly:

• Keep track of how many customers request a topic

• Automate follow-ups with customers to always close the feedback loop

• Save customer requests as actionable issues

+ organize feedback, better prioritize customer requests, and much more.

Here's how it works:

Every time someone mentions a certain topic (e.g. a feature request or reports a bug), you can open up the Featurebase tab in Zendesk to search for an existing post about the topic or create a brand new one.

You can then subscribe the user to email updates about that specific issue along with other similar users:

Once an issue has gathered enough interest in Featurebase, you can choose to implement that into your product.

When released, just change the issue status from In Progress to Completed, and an email will be sent to all the subscribers at once. No need to go through each ticket manually to follow up with users.

Learn how to set up the Zendesk integration here →

Featurebase just got a lot better for larger teams.

You can now assign different roles for your team members to control what functionalities each person can access.

The permission options are very flexible and you can choose between three different presets by default: Admin, Manager, and Contributor. Custom roles can be created with the Enterprise plan.

Metadata for posts

You can now attach metadata to user feedback to provide additional context about the user's session (e.g. App version, Device type, etc) from all the widgets that support feedback posting and the public board itself.

Read more from here →

Other improvements

• You can now use arrows on the top-right side to navigate between posts much faster

• The feedback widget now allows for board preselection when opening

• Added ability to pre-open feedback creation popup on public board by adding ?createPost=true at the end of the url. (e.g. https://feedback.featurebase.app/?createPost=true)

• + many other minor bug fixes and refinements

We're also in the final stages of the Zendesk integration and expect to get final approval from Zendesk this week.

After that, we'll be working on the Github Issues/Projects Integration.

Our Featurebase AI assistant is now in beta to instantly answer any questions you have about Featurebase from the bottom-right corner of the app.

It uses information about your organization to tailor responses and help you resolve issues based on your specific setup/settings.

The bot knows its limits and forwards the chat to us if it lacks the knowledge or is unable to help.

Changelog segmentation rework

The changelog segmentation functionality has received a full rework to help you effortlessly send updates to different user groups. It works based on the same segments you have for posts and surveys.

Infrastructure improvements

Our usage has grown a lot recently, so we've made huge upgrades to our infrastructure to offer much better performance at peak times.

In addition, we've introduced more redundancy to avoid annoying downtimes caused by single points of failure.

SDK identify improvements

We've rewritten the SDK identify functionality to smartly forward the authentication state to all widgets.

This is automatically enabled if you already use the widgets combined with the identify functionality.

Public user profiles & inbox

Users can now see all of their activity (posts, comments, upvotes) under their profile.

To view profiles, users can click on their profile picture and select 'My profile'.

Moreover, users now have a notification center to catch up with unviewed messages if they missed them in an email.

Many bug fixes and minor improvements

• Fixed bug with views sometimes restoring as "Pending posts" when the option wasn't enabled

• Fixed emoji capturing for the feedback widget and made it wait when submitting screenshots and submitting at the same time

• Added ability to query, update, create & delete comments from the API

• Changelog tag colors can now be changed

• + many minor things