We're super excited to bring you a major update that’ll massively improve your workflow in Featurebase and much more! 👇

AI replies ✨

AI replies are the most powerful communication features in Featurebase. They save time for your team and make it easy to give closure to feedback submitters.

Just open a post and press CMD+K on Mac (CTRL+K on Windows) or the lightning icon to quickly reply to feedback, respond to comments, and even update the status automatically.

Here are some cool things about AI replies:

• Smart status updates – If your reply signals an action (e.g. fixing a bug or planning a feature), AI will automatically suggest a status change along with the comment.

• Your tone of voice - It studies your latest comments to grasp the right style and tone of voice.

• Personalized messages – It personalizes the message using the name of the user. If there are multiple upvoters or commenters, it will say ‘Everyone’.

Tip: You can complete the whole workflow with only your keyboard, as seen in the video above: CMD+K → type some words + Enter + CMD+Enter

Macros ⚡

Macros are canned comments that reduce the time your team spends answering repetitive questions. This frees them up to focus on their strengths: solving problems.

You can use macros the same way as AI replies—open a post and press CMD+K.

Macros can also change the post status to make the workflow super seamless.

Learn how to create Macros →

Automatic feedback post translations 🚩

This one’s huge for companies with a global audience. Now, all feedback can be automatically translated into your users’ native language to improve communication and engagement.

By default, Featurebase shows a translation button on posts that are not in your organization's default language.

However, you can also enable automatic translations to show all feedback on the public portal automatically in your users’ native language.

Learn to set up automatic feedback translations →

Other improvements:

• Added a possibility to edit custom fields for posts created before their creation

• Introduced a new date data type for custom post fields

• Added support for multi-organization single workspace Jira integration setups

• + loads of smaller improvements and bug fixes

We really hope you enjoy these updates! After running Featurebase as a three-man team for the past 3 years, we are hiring our first teammates to provide you with the best experience possible.

Besides onboarding the first hires, we’re also working hard on the Live Chat module, which is now about 40% complete.

With so much happening behind the scenes, we shipped fewer updates than usual in January, but we hope the ones we released will make your day! 🙌

And, as always, leave us feedback!

We’re excited to announce a full dashboard navigation redesign, webhook support for all major Featurebase actions, segmented board access, user inviting, and tons of quality-of-life updates. 👇

Dashboard redesign 🎨

We have fully redesigned the Dashboard navigation system to give you more filtering options on all modules and scale better with the new products we have recently introduced.

The settings page has also been completely reworked to help you find the necessary information faster and easier.

Introducing webhooks 🪝

You can now listen to all kinds of events on your Featurebase workspace to create your own automations.

Here are some example events:

• Feedback events - Listen for post creation, updates, deletions & upvotes

• Changelog events - Listen for new changelogs (markdown output included)

• Comments events - Listen for new comments, edits & deletions

To get started, head over to Settings → Advanced → Webhooks

Feedback board rework 💡

We have completely reworked the feedback board creation & editing to be easier to digest and offer many new features.

New features:

• Segmented board access - You can now only showcase selected feedback boards to configured user segments

• Customize CTA section per board - This allows you to change the disclaimer message for your boards

• Translation improvements - The board & CTA section can be renamed for enabled languages

Major changes:

• Previous user role-based board access has been converted to use the segmenting system

• User roles are also now called User Tags

User invites 👥

Have a small group of beta testers or end users and don’t want to set up a complex SSO flow?

No worries, with the new user invites feature you can invite and give access to individual emails to your Featurebase organization.

Our Dashboard offers an intuitive interface to also automatically send an email to the user letting them know they have been invited.

Learn how to invite users manually →

Quality-of-life updates 💫

Feedback module translation support

You can now configure all available languages for your feedback portal and even change the default language (from Settings → Feedback → Boards).

Thanks to this, you can now also customize the CTA section for each language and rename boards per language.

Behavior change: This update forces the visitor to the configured languages, making sure the experience isn’t half-baked with languages you don’t want to support or have not customized.

Feedback portal improvements

• Redesigned AI-similar board suggestion system prevents interruptions during writing

• Searching in public boards now highlights exact matching results

Users module changes

• A basic Users module is now available from the Starter plan, however, more advanced actions are still limited actions unless on a Business plan

• Redesigned active user view

• User location is now stored and displayed from the users’ module and also when viewing a feedback post

• The total number of users is now also displayed in the top-left corner

Roadmap updates

• Introduced the ability to search and highlight results on the roadmap page.

• Improved design consistency

Other changes

• Analytics module - Is now called “Advanced analytics” and is out of beta + moved behind the Business plan. Individual changelog analytics is still available on all plans.

• The private organization access has received a massive facelift to guide you better through all available options.

We really hope you enjoy all the new updates as much as we do and stay tuned for some more insane updates! 🚀

And, as always, leave us feedback!

Excited to bring you many new updates this week. The Help Center, in particular, became a lot more powerful. Let’s dive in!

Help Center AI answers ✨

To help users find answers to their questions more naturally and faster, our Help Center now supports AI answers to give an instant overview of any topic.

When searching for a question, an “Ask AI about …” suggestion will appear for all search entries.

Good to know:

• It automatically works in different languages

• It’s always automatically up to date

• It uses information only from the articles to which the user has access. This ensures that your end-users won’t access your private articles.

Help Center Privacy Controls 🔒

You can now selectively restrict access to articles to only give access to internal team members, select customer groups, etc. Learn more from here →

Customizing public portal menu 🎨

You can completely customize your public portal's top menu by renaming modules, changing their order, and linking to external sites. You can even translate them into different languages.

Learn more: Customizing the public portal menu

Changelog email redesign ✉️

We improved the design of the changelog emails to take up more width and look better.

Other improvements

• Fixed rare callout section & double image pasting issue with the text editor

• Fixed race condition with SSO access for private organizations

• Rewrote changelog widget embed code to have more understandable syntax & added new logic for getting unread changelog count

• Added widgetReady callback for the embed widget & rewrote its embedding + url syncing behavior to fix bugs

• Upgraded infrastructure

• + some more minor things

We hope you love those updates as much as we do and stay tuned for massive releases in the following months!

As always, your feedback is invaluable, so share your thoughts with us! 🙌

Our AI feedback management features just got even more useful! ✨

You can now let AI automatically group all related posts in a single view to identify trends and merge duplicates.

1. Grouping posts on similar topics

Effortlessly group similar posts to better understand what users are asking for in specific areas.

This view is meant to give you a clear overview of posts on the same topic, making it easier to spot trends. If duplicates show up, you can merge them with just a few clicks.

2. Duplicate posts finder

The ‘Find duplicates’ view is better optimized for merging duplicate feedback.

The posts are grouped together more precisely and pre-selected for merging. All you need to do is click the button.

Also, check out the AI feedback summarization, which we released a bit earlier.

All of these features have proved to be incredibly powerful from our testing. As always, we love to hear your feedback! 🙌

We're super excited to bring new updates to the Roadmap module! 🗺️

You no longer have to use one roadmap for everything. The new roadmap module allows creating different highly customized roadmaps for internal planning, different products, user segments, and much more.

With unlimited filtering options, you have complete control over what’s shown on each roadmap, right down to individual columns.

Here are just a few ways you can use the new roadmaps:

• Product-specific roadmaps: Ideal for managing multiple products and providing a focused view for each, like we do.

• Public and internal roadmaps: Keep your internal planning private while sharing a public roadmap with users—each audience sees only what they need.

• User-segment roadmaps: Show different roadmaps to different user segments that you have created.

Learn more about how to set up and edit the new roadmaps: Creating & editing roadmaps

Company-only boards

You can now default posts on selected boards to "company-only" - meaning they'll only be visible to your team and members of the author's company.

This can be very useful for sensitive feedback (like bug reports), feature requests from enterprise clients, company-specific inquiries, etc..

It’s also secured by our Identity Verification feature to ensure the wrong people can’t get access to the discussions.

Custom-field filtering

You can finally filter feedback by custom fields. This allows you to create powerful views to filter feedback by attributes like (product module, app version, etc.)

It also allows you to create different roadmaps for different products, for example.

User banning

Introducing user-banning features that allow admins to ban users directly, offering greater control over community and engagement:

We hope you love those updates as much as we do. The roadmaps are now absolutely sick and much more useful.

As always, your feedback is invaluable, so share your thoughts with us! 🙌