Our AI feedback management features just got even more useful! ✨

You can now let AI automatically group all related posts in a single view to identify trends and merge duplicates.

1. Grouping posts on similar topics

Effortlessly group similar posts to better understand what users are asking for in specific areas.

This view is meant to give you a clear overview of posts on the same topic, making it easier to spot trends. If duplicates show up, you can merge them with just a few clicks.

2. Duplicate posts finder

The ‘Find duplicates’ view is better optimized for merging duplicate feedback.

The posts are grouped together more precisely and pre-selected for merging. All you need to do is click the button.

Also, check out the

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All of these features have proved to be incredibly powerful from our testing. As always, we love to hear your feedback! 🙌

We're super excited to bring new updates to the Roadmap module! 🗺️

You no longer have to use one roadmap for everything. The new roadmap module allows creating different highly customized roadmaps for internal planning, different products, user segments, and much more.

With unlimited filtering options, you have complete control over what’s shown on each roadmap, right down to individual columns.

Here are just a few ways you can use the new roadmaps:

• Product-specific roadmaps: Ideal for managing multiple products and providing a focused view for each, like we do.

• Public and internal roadmaps: Keep your internal planning private while sharing a public roadmap with users—each audience sees only what they need.

• User-segment roadmaps: Show different roadmaps to different user segments that you have created.

Learn more about how to set up and edit the new roadmaps:

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Company-only boards

You can now default posts on selected boards to "company-only" - meaning they'll only be visible to your team and members of the author's company.

This can be very useful for sensitive feedback (like bug reports), feature requests from enterprise clients, company-specific inquiries, etc..

It’s also secured by our Identity Verification feature to ensure the wrong people can’t get access to the discussions.

Custom-field filtering

You can finally filter feedback by custom fields. This allows you to create powerful views to filter feedback by attributes like (product module, app version, etc.)

It also allows you to create different roadmaps for different products, for example.

User banning

Introducing user-banning features that allow admins to ban users directly, offering greater control over community and engagement:

We hope you love those updates as much as we do. The roadmaps are now absolutely sick and much more useful.

As always, your feedback is invaluable, so share your thoughts with us! 🙌

To improve email deliverability & personalization we now allow you to set up a custom sending domain on all paid plans. (The email-sending provider was also changed to ensure higher deliverability.)

To track emails, we also introduced real-time analytics for all your changelog notification emails.

Custom sending addresses

We highly recommend setting this up to ensure users always receive your feedback notification and changelog emails at the top of their inbox!

You can set up a custom email sending address from Settings → Email

Check out

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Changelog email analytics

After publishing a changelog, you can now see how many users:

• Received the email

• Opened it

• Clicked a link in it

• Bounced

To open up analytics, you can click on the published changelog from the Dashboard → Changelog page & it will show you the individual analytics for it.

Read more →

Other improvements

• Company and author filters now also showcase posts that the selected people have upvoted. Show all posts of company (author and upvoter)

• Fixed constantly moving similar post animation when creating a post

• Added support for help center embedding Embed Help Center on Website

• Improved changelog popup widget load size when there are no new releases

• And some other minor things

And that’s it for this changelog. We’ve got more exciting stuff lined up so stay tuned for many more updates! 💫

You can now ask AI to give you a crisp summary on any topic, such as “Dealbreakers for our users” and “Usability issues” based on your users’ feedback.

It will search through all posts, comments & content in your workspace and give you a detailed report with citations for raw user feedback.

Here’s how to use it

From your Dashboard Posts page, you will now see an “✨Ask AI” button in the top-right corner to ask your AI advisor any question based on your feedback.

Learn more:

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AI search result summarization

If you search for feedback using any filter, a small button will be available on the bottom side of the page to help give you a quick summary of top ideas based on the results you searched for.

Dashboard feedback search rework

We’ve reworked the entire search functionality to also search through comments and highlight relevant keywords & content.

Help Center API

You can now create, read, delete & update your help center via our API.

Learn more here →

Other bug fixes & improvements

• Embed any iFrame: You can now embed any iFrame inside your changelog and help center articles.

• Fixed date formatting for select languages

• and some more minor things

And that’s it for this changelog. We’ve got more exciting stuff lined up so stay tuned for many more updates! 💫

We’re super excited to roll out real-time analytics for all the Featurebase modules to help you measure every aspect of your website portal activity, widget views, and more.

Overview of available analytics:

1. General metrics

Visitor analytics help you track unique visitors and page views, see how users interact with widgets, and analyze visit times. Discover your top-performing pages, most engaged locations, primary traffic sources & more.

2. Feedback metrics

Feedback analytics give you an overview of how many posts, comments, and votes happen each day/week/month. You can monitor posts, comments, and votes over any timeframe. Easily identify important topics with a quick glance at the most viewed, commented, and upvoted posts.

3. Changelog metrics

Changelog analytics help you see how many views your changelogs get through your website or widgets. You can also track comment activity and user reactions to measure the impact of your announcements.

4. Help center metrics

With the new Help Center analytics and article reaction features, you can easily see how helpful your content is, what can be improved, and the top-viewed articles.

5. Survey metrics

Track response rates across all your surveys and highlight your top-performing questionnaires - all within your chosen timeframe.

Remember that analytics data is tracked starting today, so you will not see any historical data.

Help center reactions

Your users can now react to articles based on helpfulness. If they react negatively, a follow-up textbox will ask what could be improved. This way, you can see the helpfulness of the articles and exactly what needs to be improved.

You can either view the reactions of an individual article by opening the article or see all the results from the new analytics tab.

Read more:

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Azure DevOps integration

For Enterprise customers, we also launched the Featurebase ↔ Azure DevOps integration, enabling you to turn new feedback from Featurebase into actionable Work Items and keep them in sync with your work in DevOps.

Read more:

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Other improvements

• The All-in-one widget main page can now be disabled, and you can programmatically open the widget in your selected help article

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• Fixed public profile viewing issue with new anonymity feature

• Removed flicker from changelog popup widget

• You can now search Linear issues by issue ID

• + many other minor fixes & improvements

We’re excited to announce a significant update that vastly enhances user privacy and security at Featurebase!

Identity verification

Identity verification blocks unauthorized individuals from impersonating others and accessing private information (i.e., author-only posts & other details you’ve sent about the user)

With this enabled, our system confirms a user's identity before granting access to sensitive information or actions. It checks for a valid, server-generated token to ensure the person is legitimate, blocking unauthorized attempts to view or post as someone else.

You can learn more about this from our

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Improved author info hiding

We’ve greatly improved the ‘Hide author info’ feature by giving users a unique, anonymous name and profile picture.

With this turned on, all user communications will use random names, including email notifications for comment replies.

Admins still retain full access to user data in the portal and emails.

You can enable this from Settings → Feedback → Hide Author Info

We’re excited to announce support for multi-lingual changelogs & help centers together with many other quality-of-life improvements.

For the changelog and help center, you can now write an entirely different version for each language and publish it so that it is visible only to users of that language.

Multilingual Changelog

You can now easily publish your changelogs in your customers' native languages.

The public changelog page automatically defaults to the users’ language based on their browser’s settings and it’s also possible to switch between languages manually.

After enabling this feature, you can still publish in only one language and have full control over how you want to publish each update.

The notification emails will also be correctly sent to users in the set language.

Learn how to set it up from here:

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Multilingual Help Center

You can also publish the Help Center in your customers' native languages with multilingual articles and collections.

You need to provide the translated versions of your articles and collections as shown from the Dashboard.

We’ll automatically show your users the correct version of the Help Center based on their browser’s settings. They can also switch between languages manually.

Learn how to set it up from here:

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Linear Project Syncing

Some feature suggestions have a bigger scope than others.

You can now sync existing Featurebase posts with any of your Linear projects. This helps ensure your tasks are consistently up-to-date with your work from Linear.

To sync a post to a Linear Project, open the post in Featurebase, click the Linear icon, and select ‘Link to existing issue or project’

Changelog Reaction Statistics

Get an effortless overview of who has reacted to your changelogs from the public changelog page or when viewing a published changelog from the Dashboard.

Official NPS Survey Support

The Survey module now allows you to create a dedicated NPS survey to measure your users' net promoter score.

Before this, the NPS feature just showed the average score, but now the correct NPS is calculated and displayed.

Start measuring NPS, CSAT, and much more with in-app surveys →

Other Improvements

Preview Help Center Drafts

Before publishing, preview drafts of help center articles to ensure they are formatted as you like.

This is available from the little ••• three-dot icon in the top-right menu.

Added 30+ Available Languages

Featurebase now supports 41 different languages for localization. You can see the full list at

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Text Editor Performance Improvements

The changelog and help center text editor had an issue that was causing certain performance issues when scrolling through the content. This is now fixed and should give you a smoother experience when writing content.

Survey Statistics Bug Fixes & Improvements

Fixed issues related to multi-page survey statistics. Selecting statistics from one page of a multi-page survey now also gives you the results in a more concise format.

This plus a few other minor things is everything we shipped last week.

We constantly strive to refine and expand Featurebase, and your feedback is crucial. Keep an eye out for more exciting updates! 😊

Also, thank you to everyone who is answering the surveys we are running in our app. :)