Follow the development progress of our entire platform.

Planned

Next up

In Progress

Done

Universal Roadmap

We manage our development in Notion. I'd love to have feedback boards sync'd with Notion databases.

Notion integration

Blaine Korte

For example, with the Clickup integration, there could be an option to set a limit of 10 upvotes for the post to be pushed to Clickup.

Upvote threshold for forwarding posts to issue management integrations

Bruno from Featurebase

Hi,As we've been using this platform for quite some time already, and with an obvious goal of expanding the services and features which we provide to our users - I feel like there is a need for a better support/experience for companies offering multiple products or categories of features to their users.At the moment the solution for this is to use tags, and filter by them. But when a community gets bigger that is not the best and most clear solution.The possible solution for this is to allow companies to "add" products in dashboard, and then each of those products would have their own feedback board and roadmap. While also having the option to view the feedback board and roadmap for all the products at once.I've made a small sketch to explain the concept easier:<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/1705498258170.png">

Better Experience for "Multi-Brand" Companies

maksumic.anis

Add the ability to send out an email for the survey to all targeted users.

Añade la posibilidad de enviar un correo electrónico para la encuesta a todos los usuarios seleccionados.

Encuestas por correo electrónico

Email surveys

Help center should automatically keep itself up to date with smart suggestions based on your:<ul><li>support conversations</li><li>changelogs</li><li>roadmap</li></ul>

Automatic Help Center updates with AI

Markus from Featurebase

The old All-In-One widget lets users submit feedback and new ideas directly from the widget. We’ve configured it so there’s a button for new ideas and to submit issues. Currently, the new support widget home cards do not support this, so we would lose this key capability if we switch over.<img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/post/6830b9b147ff84b6e47dc8a1/0196fe54-4d1c-7f14-868b-d541a0bd8f54/b64u-aW1hZ2UucG5n.png" data-featurebase-content-filename="image.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/post/6830b9b147ff84b6e47dc8a1/0196fe54-4d1c-7f14-868b-d541a0bd8f54/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260129T190000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260129%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=db592490a39923db2d14017a106f212e73ee19e8e5e3ea100a2a4e1c354878ac">

Feedback Card for Messenger

Alex Z

Hi, For the NPS survey feature it would be great to be able to automatically show the survey again after X months (or weeks/etc.) to keep track of the NPS trends. :)

Survey automatically repeat after X time

We’d need the ability to bulk export multiple chat conversations to analyze trends, identify frequently asked questions, and understand inquiries related to specific modules. This would allow for better insights into customer interactions and product areas.

Bulk export support conversations for analysis

Support Team

Customizing the sender signature for support emails

Users should have the ability to automatically send a CSAT survey to a contact immediately after a conversation is closed. This would streamline the feedback collection process and provide timely insights into customer satisfaction with support interactions.

Automate CSAT survey after conversation closure

Silver Scone

<a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://linear.app/customer-requests">https://linear.app/customer-requests</a>

Integration with Linear Customer Requests

Nacho Barral

Support module webhooks can help teams create custom notification and actionable systems around the module. This can help reduce response times and ensure that all conversations are handled well.Supported events<ul><li>Conversation is started</li><li>Message is received</li><li>Reply is sent</li><li>Conversation is resolved</li><li>Handover requested</li></ul>Potential usage<ul><li>Custom notifications (i.e., Teams, Slack Discord) for specific events</li><li>Custom use of AI to process feedback and auto-create Linear issues</li><li>Track conversations in external tools (i.e., Linear, Planner, Asana)</li></ul>Requested data in event (beyond the obvious)<ul><li>Link to open conversation in support module</li></ul>

Support Module Webhooks

Creating a new survey from start to finish every time is cumbersome, especially if it consists of multiple questions. I often just want to copy an existing one and edit it a bit. It would save me more than 7mins every time.

Allow duplicating/copying existing surveys

It would be great if we could see a list of all the email addresses where the changelog emails bounced, this way we can ensure that these emails are removed from the list of subscribers and we don’t repeat sending an email to a bounced email address in future posts.This would be beneficial to us (the end-user) and yourselves as this potentially could impact our email score and would save you (featurebase) in total emails sent.

View bounced email addresses from changelog posts

Ben Adams

Allow the ability to merge two distinct user accounts, consolidating their associated data such as feedback, comments, and votes, into a single user profile. This would help in managing duplicate user entries and maintaining a cleaner user database.

Merge user accounts

Product team

Add a way to setup automation with Linear just for posts from a single board. For example bug board -&gt; linear, while disregarding all other board's posts. Thanks in advance.

Configure Linear integration Sync Rules per board

Tomas Vasso

Support dynamic fields such as {first_name}, etc around Featurebase:<ul><li>Workflows - can create personalized workflows</li><li>Macros - would be super powerful to have dynamic macros</li><li>Changelog - can create a personalized intro</li><li>Surveys - can create a personalized survey</li><li>Links - always show the right link based on attribtues</li><li>etc,</li></ul>This would allow for much more advanced and personalized communication.

Dynamic fields

Previous/next article buttons + related articles at the bottom of articles

Will (F&F Dev)

Would be great to be able to sync attributes to users through hubspot to avoid technical setup if not needed.

HubSpot integration - Sync customer data to Featurebase

Support for different “site sections” to organize documentation into different parts or group the documentation of multiple products into a single site<img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/post/67ed72f9c1dac82d64a78067/0195f788-2be8-73e3-b6c8-c93af8032288/b64u-Q2xlYW5TaG90IDIwMjUtMDQtMDIgYXQgMjAuMjMuNTkucG5n.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/post/67ed72f9c1dac82d64a78067/0195f788-2be8-73e3-b6c8-c93af8032288/b64u-Q2xlYW5TaG90IDIwMjUtMDQtMDIgYXQgMjAuMjMuNTkucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260129T190000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260129%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=bdcbaf98e63bea1d60992318dcec548b3550db1bd52a7bc5529a3d9971e1167f" data-featurebase-content-filename="CleanShot 2025-04-02 at 20.23.59.png">

Tabs on top of the help center (site sections)

Fully bring the Featurebase messenger experience to your Slack channel and provide support seamlessly to users wherever they are.<ul><li>A bot in Slack that can respond to customers’ requests</li><li>Create posts from requests in slack automatically</li><li>Answer to customers in Slack from FB messenger interface</li></ul>etc.

Slack integration for support module

Allow creating multiple help centers in Featurebase

Sonia De Menditte

A salesforce integration that would:<ul><li>show prospects' feature requests and their status inside Salesforce</li><li>allow searching and creating Featurebase posts from&nbsp;Salesforce</li><li>sync customers and their attributes to Featurebase</li></ul>

Salesforce integration

It would be great if AI could automatically assign tags to posts to help you filter feedback by your own criteria.Example, all posts that talk about help center related features should be assigned the help center tag.

Automatic AI tagging

Prioritize roadmap kanban manually by dragging cards. This is critical to show people the order we work on stuff. Without this we can not activate the roadmap because customer get upset when things are not done in the proper order. Ideally just add another option to prioritization called “Manual” and when enabled I can drag the cards up and down like I do now but they will actually. Stay in position.

Manually Prioritize Cards on Roadmap by dragging

Jason (PT)

The support inbox should have a Copilot AI functionality where human agents can ask questions about any relevant data sources (inc. help center, roamdap, product updates, and any custom external sources) to always give a relevant answer without leaving the dashboard ever.

Featurebase Copilot in the inbox

Linear example:<img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/post/68c91767586f9fd96418023b/01995217-7a66-7100-b876-7f88dba4adf8/b64u-Q2xlYW5TaG90IDIwMjUtMDktMTYgYXQgMTMuMzQuMzcucG5n.png" data-featurebase-content-filename="CleanShot 2025-09-16 at 13.34.37.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/post/68c91767586f9fd96418023b/01995217-7a66-7100-b876-7f88dba4adf8/b64u-Q2xlYW5TaG90IDIwMjUtMDktMTYgYXQgMTMuMzQuMzcucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260129T190000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260129%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=0fceb9f0e1417384a21b4af637b9f7ce15a143a1b0aa8bbbfc4f84bb8b79c663">cal example:<img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/post/68c91767586f9fd96418023b/0199684c-c110-7929-9854-3ac8dfc68f61/b64u-Q2xlYW5TaG90IDIwMjUtMDktMjAgYXQgMjEuMDQuMzAucG5n.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/post/68c91767586f9fd96418023b/0199684c-c110-7929-9854-3ac8dfc68f61/b64u-Q2xlYW5TaG90IDIwMjUtMDktMjAgYXQgMjEuMDQuMzAucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260129T190000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260129%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=dfe5115b59db7c7b9bedbe28da7d152c6cf15458acf2a85d2b1300cfccb02fc5" data-featurebase-content-filename="CleanShot 2025-09-20 at 21.04.30.png">

Small changelog card widget design

Update: the support platform is now out of closed beta and available for everyone! You can enable it from <a target="_blank" rel="noopener noreferrer nofollow" class="dark:hover:underline decoration-indigo-400/60 link" href="https://auth.featurebase.app/choose-org?redirect=/settings/support/general">Settings → Support → General</a>.<img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/post/6705690ac3d5e652609dd482/01966814-0178-7163-bcdd-537f07f128d9/b64u-aW1hZ2UucG5n.png" data-featurebase-content-filename="image.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/post/6705690ac3d5e652609dd482/01966814-0178-7163-bcdd-537f07f128d9/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260129T190000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260129%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=70212aff0fa2b465b7eda5325986c48ef4dc112dbd35976a38c0364d7c3b9764">

Μονάδα ζωντανής συνομιλίας &amp; γραφείου βοήθειας

Live chat & help desk module

Module de chat et d'assistance en ligne

Completed

Set up custom automations and workflows based on the rules you define, like:<ul><li>Assigning chats automatically to the correct teammates / teams</li><li><a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.featurebase.app/p/auto-close-abondoned-workflow-conversations-setting">Auto-close conversations</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.featurebase.app/p/service-level-agreements-slas">SLAs</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.featurebase.app/p/automated-follow-up-from-fibi-to-see-if-customer-got">Automatic follow-up questions from Fibi</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.featurebase.app/p/email-ticket-autoreply">Email ticket autoreplies</a></li><li>etc</li></ul>

Workflows & automations for the Support Platform

Would be nice to answer support tickets on the go and all that

Mobile app for the Support Platform

Hide From Search Engine. Add the option to add a no-index tag to the feedback portal.

Hide From Search Engine

Viswanath VB

It would be nice to be able to push issues into Github.

Github Issues/Projects Integration

Jeff Nabers

There should be a company tab/view in the users module that shows just the companies. And under each companies card you would need to see the whole company’s:<ul><li>Employees</li><li>Revenue</li><li>Feedback, activity, posts, votes</li><li>Domain</li><li>etc.</li></ul>It should auto-detect employees by their email domain.

'Company' tab in users module

Hi, ProblemOur company has users around the world. And not all users use browsers with built-in translator. SolutionI suggest you make an autotranslation. It is possible to place this feature in the setting so that the admin can turn it on and turn off.

Make an auto-translator

Kseniia

When a customer starts the conversation - customize the automated message reply

Customize the automated reply message

Shawaze Ahmer

We would need to have API support for the Support Platform, allowing us to create custom forms for our customers to submit requests through, which we could sync to Featurebase Inbox.

API for support platform

Klem (FulGaz)

Would be helpful if in the header we can add a link to go back to our main site (the current logo naturally goes back to the home page of the FeatureBase Board), since users would logically be directed from the main site to this, it would be nice if there was a link/button to direct them back.

Add custom links in public portal navigation

Rent Blaze Admin

Add a way to change the language for widgets.

Localization for widgets

Luca Molinari

Help Center

Improved

Newsletter

Product suite

Support suite

💡 Share your ideas

feedback

In Review

Awaiting clarification

ASAP

Partially Completed

Already exists

Canceled

Beta

Follow the development progress of our Support platform:

Backlog

Support Roadmap

Follow the development progress of our Feedback product:

Feedback Roadmap

Follow the development progress of our Help Center product:

Help Center Roadmap

Follow the development progress of our Changelog product:

Changelog Roadmap

Follow the development progress of our Survey product:

Survey Roadmap

Follow the development of our integrations:

Integrations

Please tell us what we can do to make Featurebase the best product for you.