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Feedback module

It's very helpful, as a user viewing a board, to have an image demonstrating the feature on the road map. It also looks like and clean:<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/1680621423589.png">

In Review

Include image on roadmap cards

Jeff Nabers

Currently there is an option to sign in with e-mail and password or to allow anonymous postings. There should be a third option to allow new submissions or upvotes with e-mail address only. <ol><li>Users can add submissions or vote without registration, but they have to enter an e-mail address</li><li>An email is sent to them, and they have to confirm the action with a link which is sent in the mail</li></ol>

Post with e-mail only (without password)

Jürgen

Like the Segment integration, it would be great to be able to integrate using Mixpanel's <a target="_blank" rel="noopener noreferrer nofollow" class="text-indigo-500 dark:text-indigo-300 cursor-pointer" href="https://docs.mixpanel.com/docs/tracking-methods/sdks/javascript">javascript SDK.</a>This would allow us to track users and events such as upvoting and leaving feedback and allowing for the identify functionality also. Im voting for this because Segment is expensive, and adds a new layer to our data pipeline, where we could just import events straight into mixpanel.

Mixpanel Integration

Webb

Support multiple brands within a single Featurebase workspace and portal.

Unterstützen Sie mehrere Marken innerhalb eines einzigen Featurebase-Arbeitsbereichs und -Portals.

Unterstützung mehrerer Marken für das Feedback-Portal und das Änderungsprotokoll

Multi-brand support for the Feedback Portal & Changelog

Markus from Featurebase

Add an option to add feedback by sending it in via email. I.e. the subject line becomes the title and the body the text of the feedback post.

Email integration for feedback

Patrick Schaal

It would be good to have options to link one post to another in Featurebase, as now I have two post that are related and connected but can't put like "relationship" and link them together as part of one feature. I can put link but that's not good solution for me. I would like to see main post and connected post to that one. Something similar as "Task &gt; Subtask" or even Relationship to Taks as Clickup has, but visible not hidden.

Link one post to another

Zehra Šarić

It would be nice to view a replay of the current user session and see their associated browser logs to better debug bug reports from the feedback widget.

Session replays for feedback widget

Bruno from Featurebase

It would be great if you could integrate with freshdesk. It would be more convenient to work with questions or bugs that users write directly to the board. With integration, the question or bug could be sent directly to the <a target="_blank" rel="noopener noreferrer nofollow" class="text-indigo-500 dark:text-indigo-300 cursor-pointer" href="https://www.freshworks.com/freshdesk/?_gl=1*1i9wrrq*_gcl_aw*R0NMLjE2OTQ3MDA3MTYuQ2p3S0NBanczb3FvQmhBakVpd0FfVWFMdG1MNy1ZcUxzcVk4SjUxejN4U3hpSVZ2c2E0WWg5RV9oUjBpeGNMRE8xakhxZ3A5M2l3ZnB4b0MwUzBRQXZEX0J3RQ..*_gcl_au*MTUwNDE4ODIzOC4xNjk0NzAwNzEy*_ga*MTM0MzgxNzc3MS4xNjgxMzE1MjEw*_ga_5S1FBQDGB1*MTY5NDcwMDcxMS44LjEuMTY5NDcwMDcxNS41Ni4wLjA.&amp;_ga=2.48161057.786676948.1694700715-1343817771.1681315210&amp;_gac=1.149040708.1694700716.CjwKCAjw3oqoBhAjEiwA_UaLtmL7-YqLsqY8J51z3xSxiIVvsa4Yh9E_hR0ixcLDO1jHqgp93iwfpxoC0S0QAvD_BwE">freshdesk</a> and handled as part of the technical support.

Integration with Freshdesk for feedback

Kseniia

It would be incredibly valuable if teams (PMs, UX Researchers, Sales, and Support) could seamlessly send customer interview insights from <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="http://Fireflies.ai">Fireflies.ai</a> into Featurebase:<ul><li>Highlight specific parts of a transcript and select “Log to Featurebase”</li><li>Use AI to automatically extract key insights from transcripts</li><li>Match insights to existing feedback (as a private comment) or create a new feedback post if none exists.</li><li>Automatically link the insight to the relevant customer, so they’re kept updated on future progress.</li></ul>

Fireflies.ai integration - log customer interview insights to Featurebase

There should be 1 simple way to set up the scoring method you prefer using <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://help.featurebase.app/en/articles/9231869-custom-fields-for-the-post-form">custom post fields</a>.Custom fields can be both public and internal, making them the perfect choice for them. We also already support number custom fields.To make them support different scoring setups like RICE, User impact score, and more, we should have these:<ul><li><a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.featurebase.app/p/customize-shown-fields-from-the-dashboard">Custom post fields visible in the dashboard view</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.featurebase.app/p/sorting-rework">Sort based on custom fields</a></li></ul>There should be a way to set up an equation field that calculates the final value based on your inputted equation (be it RICE, Value/effort, etc.)This would make very comprehensive scoring setups possible, both customer-facing and internal, or both.

Custom feedback scoring setups

We manage our development in Notion. I'd love to have feedback boards sync'd with Notion databases.

Notion integration

Blaine Korte

For example, with the Clickup integration, there could be an option to set a limit of 10 upvotes for the post to be pushed to Clickup.

Upvote threshold for forwarding posts to issue management integrations

Hi,As we've been using this platform for quite some time already, and with an obvious goal of expanding the services and features which we provide to our users - I feel like there is a need for a better support/experience for companies offering multiple products or categories of features to their users.At the moment the solution for this is to use tags, and filter by them. But when a community gets bigger that is not the best and most clear solution.The possible solution for this is to allow companies to "add" products in dashboard, and then each of those products would have their own feedback board and roadmap. While also having the option to view the feedback board and roadmap for all the products at once.I've made a small sketch to explain the concept easier:<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/1705498258170.png">

Better experience for "multi-product" companies

maksumic.anis

Users want two sorting directions (ascending and descending) for all options.For example, if the sorting option is ‘Upvotes’ there should be two options:<ol><li>Descending: where it shows the most upvoted posts first</li><li>Ascending: where it shows the least upvoted posts first.</li></ol>There should also be more status sorting options (some them renamed for clarity):<ul><li>Upvotes</li><li>Upvoter revenue</li><li>Trending</li><li>Importance (avg. of Usage Frequency, Urgency, and Importance)</li><li>Status</li><li>Status updated date</li><li>Posted date</li><li>Due date</li><li>Manual</li></ul>Also for roadmaps, it’s quite critical to have a <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.featurebase.app/p/manually-prioritize-cards-on-roadmap-by-dragging">manual sorting option</a>. And ‘Pending’ should be a filter, not a sorting option.This type of sorting would open up so many new ways to slice and dice feedback. Many users have asked for ways to sort ‘oldest posts first’ for example, but can’t with the current system.

Sorting rework

At the moment all Featurebase posts are equal. However, it could be beneficial to enable a way to create a “parent” post which is connected to a lot of smaller posts.

Parent and sub-posts (hierarchy for features)

Easily push old Jira issues to Featurebase to capture feedback for them.

Push existing Jira issues to Featurebase

The UI for company &amp; users filters is confusing and poor because user has to know which company he is searching for. It should show a list of options by default like with other filters<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/0194f6c4-616f-7e6e-964c-8a848916f352.png" data-width="100%" data-align="left">

Improve company & users filters UI

<ul><li>Allow grouping posts by different attributes in the Dashboard (ideally in the roadmap view)</li><li>Product Managers want to see, for example, that “For the Changelog module, we have x active features in development.”<ul><li>Each product manager wants to see their own custom view based on different filters and create different groups</li></ul></li></ul><h3>Linear example:</h3><img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/0194f6ba-ae14-7913-8167-c5559074593d.png" data-width="100%" data-align="left"><h3>Notion example:</h3><img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/0194f220-390e-762e-812b-bc39fd946920.png" data-width="100%" data-align="left">

'Group posts by' option in Dashboard

Allow me to click the three dots (...) and turn any comment into a new request (de-merge)

Turn comments into separate posts

Olly Meakings

Some teams get 50-100+ comments on popular feature request posts.We should add AI comment summarization that extracts insights and gives you the top-line ideas people have without the spam and duplicates.

AI Comment summarization

<a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://linear.app/customer-requests">https://linear.app/customer-requests</a>

Integration with Linear Customer Requests

Nacho Barral

When submitting posts, it's not very obvious to figure out to submit on behalf a customer, I have to click on my user icon on the corner and change it, but this is not very obvious for everyone + it can be easily missed and I submit a post without selecting the customer that I am submitting on behalf

Improve submitting on behalf experience

Abdelrahman Abouali

Have a “Featurbease agent” you can @mention in Slack discussions that automatically creates issues (or add insights to existing issues) based on the conversation’s context.Or even a Slack agent that continuously monitors a <code>#feedback</code> channel and automatically identifies and submits feedback to the Featurebase board. If there’s already a post about an issue, it could add it as an insight to the existing post.

Automatically capture feedback from Slack with AI

Currently, Fibi (and probably Help Center AI) doesn’t index and use info from the Help Center accordion elements used for FAQ. It’s super important to get this fixed, as we’re getting questions that are not answered but are documented.

ASAP

Have Fibi index content from Help Center's FAQ elements

Linear

Changelog publishing date uses draft creation date, need to fix

In case of longer FAQ questions, the accordion element cuts off the text:

Accordion element cuts text with long questions

Example project

It would be nice to be able to push issues into Github.

Completed

Github Issues/Projects Integration

Hi, ProblemOur company has users around the world. And not all users use browsers with built-in translator. SolutionI suggest you make an autotranslation. It is possible to place this feature in the setting so that the admin can turn it on and turn off.

Translations

Make an auto-translator

Would be helpful if in the header we can add a link to go back to our main site (the current logo naturally goes back to the home page of the FeatureBase Board), since users would logically be directed from the main site to this, it would be nice if there was a link/button to direct them back.

Add custom links in public portal navigation

Rent Blaze Admin

It would be great if AI could automatically assign tags to posts to help you filter feedback by your own criteria.Example, all posts that talk about help center related features should be assigned the help center tag.

Automatic AI tagging

Would need the ability to automatically tag posts to our customers so that we can manage/track solving these incoming requests.

Hubspot integration!

John Tan

Prioritize roadmap kanban manually by dragging cards. This is critical to show people the order we work on stuff. Without this we can not activate the roadmap because customer get upset when things are not done in the proper order. Ideally just add another option to prioritization called “Manual” and when enabled I can drag the cards up and down like I do now but they will actually. Stay in position.

Manually Prioritize Cards on Roadmap by dragging

Jason (PT)

Add a way to change the language for widgets.

Localization for widgets

Luca Molinari

Beta now live ➡️ @Prioritization module &amp; more 🎯 As it can be quite difficult to decide which feedback to prioritize and work on because it can't always be based just on the number of upvotes - it usually has to be both the user value, market value and the effort that something requires etc. It would be great to have an internal "scoring" tool or system.This feature would allow POs and PMs to assign certain (internal) scores to the posts, those scores can be from 1-5 and include previously mentioned market value (1-5) and effort (1-5). Effort can go deeper as well, to add for example how research, design and development heavy something is and then get a final score for the effort. This can be done similar to what you have for the users (usage frequency, urgency, importance).Afterwards it would be easy to sort the posts by both effort required and user value.I believe that something like this would help a lot with managing user feedback and prioritizing it. And it would certainly be something that would differentiate Featurebase from other similar services.<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/1692619653981.png">

Feedback Prioritization (Scoring) Tool

Currently, private comments just have a small, easy-to-miss, "private" label. It would be nice if private comments were easier to distinguish i.e. a slightly different background color so they can be better differentiated at a glance

Make private comments more apparent

Josh Biller

Sometimes, there are some insights on the duplicate post that we'd like to show on the parent post as well, so it'd be nice to be able to merge the content as well.

Show merged post content on parent post

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