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Clicking the Changelog Entry opens the Analytics however preference would be the editor instead

When clicking on a changelog item, I am taken to the Analytics page for that entry instead of the page to edit it. It would be more intuitive to go directly to the edit page from the list. If changing the behavior is not feasible, maybe a setting for it to allow choosing the preferenced behavior.

Sonia De Menditte 13 days ago

Changelog

Conversation Tag - Allow attaching tags to conversations

Allow adding multiple tags to conversations and then filtering conversations by tags. Example scenario When new lead is being converted to a more potential customer, then tagging it accordingly (i.e. Potential Customer tag) would simplify the customer support & sales management. In addition, when a customer has revealed their requirement, then a possible plan tier tag can also be added - hence simplifying the handover to a customer success personal.

Erik Kaljumäe 13 days ago

Support platform

Planned

Customize Users module columns

It would be quite critical to be able to customize the Users module columns and also show custom synced data in those columns if needed. Some use cases would be to have visible: Customer emails Websites if synced Upvotes, comments, chats, etc. Account created date Last active date If user is subscribed to the changelog all other custom data relevant to the businesses using Featurebase

Markus from Featurebase 14 days ago

General

Planned

Filtering in Users module & more sorting options

It would be helpful to use filters in the users module (just like in the feedback and support modules) to find the right users. Some example filters include: Users vs Leads Tags Emails Names Segments (already can) Country User ID First Seen, Signed up, Last seen Custom synced data (e.g. subscription status, plan, etc.)

Markus from Featurebase 13 days ago

1

General