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Please tell us what we can do to make Featurebase the best product for you.

Allow linking multiple Featurebase posts to a single Jira issue

I would like the ability to link multiple Featurebase posts to a single Jira issue. Currently, Featurebase enforces a 1:1 relationship, which means a Jira issue disappears from the search interface once it's linked to a post. While merging posts is a workaround, it has limitations, such as status updates only syncing with the directly linked (and potentially hidden) post. Enabling a many-to-one relationship would streamline our workflow for managing related requests under a single Jira issue.

Floris van Eck About 1 month ago

Feedback & Roadmaps

Automatic 'Source' property for user entries

I want a built-in 'Source' property for user entries that automatically tracks how a user was created (e.g., by an Admin, self-signup, a specific integration like Zendesk, API, etc.). This is important for filtering and segmenting users, especially when integrations import large numbers of users that we may not want to target in changelogs or other communications.

Jordy Witteman About 9 hours ago

General

Allow Fibi AI Agent to trigger for team members/workspace members emails

I want the Fibi AI Agent to be able to trigger even for team members or workspace members. Currently, it is hardcoded to ignore the internal emails to prevent loops, but we would like the option to enable it for internal testing or specific workflows within our domain (i.e. @exampledomain.com).

Nicolas Darriulat 2 days ago

Support platform

ASAP

API for email notification management (opt in/out)

Add the ability to subscribe and unsubscribe users from post notifications via API. We notify customers when a feature they've requested moves to a new stage, which is a key driver of portal engagement. However, we also register feature requests on behalf of potential customers during the sales process - before they're officially onboarded. We don't want them receiving notifications at that stage, but we do want to turn them back on once they go live. Without programmatic control over subscriptions, we have to manage this manually, which doesn't scale with our chatbot-driven workflows. Being able to toggle subscriptions via API would let us automate this entirely.

Jeroen Boks 2 days ago

1

General

ASAP

SSO + public access simultaneously

Add the ability to have SSO + public portal access enabled simultaneously. We use SSO linked to our platform, which works well for existing customers - they're automatically authenticated and can access the portal without creating a separate account. However, we also have prospects we're actively in sales conversations with who don't have a booking platform account yet, meaning they currently can't access our portal at all. We want existing customers to continue logging in via SSO as they do today, while prospects and unauthenticated visitors can still access the portal publicly - at a minimum to browse our roadmap and get a sense of what we're building. Ideally, we'd also be able to invite specific prospects directly to the portal before they have a platform account. Without this, we're forced to choose between a seamless SSO experience for customers and visibility for prospects, which limits how we use the portal as a sales and transparency tool.

Jeroen Boks 2 days ago

1

General