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Please tell us what we can do to make Featurebase the best product for you.

Custom feedback scoring setups

There should be 1 simple way to set up the scoring method you prefer using custom post fields. Custom fields can be both public and internal, making them the perfect choice for them. We also already support number custom fields. To make them support different scoring setups like RICE, User impact score, and more, we should have these: Custom post fields visible in the dashboard view Sort based on custom fields There should be a way to set up an equation field that calculates the final value based on your inputted equation (be it RICE, Value/effort, etc.) This would make very comprehensive scoring setups possible, both customer-facing and internal, or both.

Markus from Featurebase About 1 month ago

3

Feedback & Roadmaps

Admin MCP Server

Especially in this agentic world, it would be great to have an official MCP Server (preferably remote) for admin actions. For example, I created a custom local MCP server based on the API docs to have GitHub Copilot update help center articles and give me a preview link to review and publish whenever I made a change. This saves me hours of time and actually helps me keep my help articles up to date.

Alex Z 28 days ago

General

Allow linking multiple Featurebase posts to a single Jira issue

I would like the ability to link multiple Featurebase posts to a single Jira issue. Currently, Featurebase enforces a 1:1 relationship, which means a Jira issue disappears from the search interface once it's linked to a post. While merging posts is a workaround, it has limitations, such as status updates only syncing with the directly linked (and potentially hidden) post. Enabling a many-to-one relationship would streamline our workflow for managing related requests under a single Jira issue.

Floris van Eck 3 days ago

Feedback & Roadmaps

Planned

Train/correct Fibi AI on its existing answers

Allow teams to select existing AI answers and use them as training signals for future responses by clicking “Improve answer” and inserting the ideal answer. This would let teams tell Fibi “this is the correct answer” and have it respond similarly next time, without needing to update help articles or add separate guidance.

Markus from Featurebase About 1 month ago

Support platform

Customer feedback

Once a ticket is closed, customers should be able to leave feedback using either emoji reactions or a 1–5 star rating. This rating should be usable in workflows. For example, low ratings could trigger a follow-up, escalation, or route the conversation to a specific team, while high ratings could send a thank-you message or prompt the user to leave a Trustpilot review. Feedback should also appear in analytics so team performance can be tracked and the agents receiving the best ratings can be identified. This feature should work for both email and chat conversations. https://www.intercom.com/help/en/articles/9634546-ask-customers-for-a-conversation-rating

Lucien About 11 hours ago

Support platform

Allow emails to have BIMI Verification to prevent scammer impersonations

Google Gmail has a feature so businesses can verify their emails, and get a cool checkmark. This would be pretty cool and stop spam/fake impersonators. Some info: Featurebase email doesn’t have the checkmark OpenAI for example has the checkmark: Google Doc about the topic: https://support.google.com/mail?hl=en-GB&p=bimi_verification

aqplemine 3 days ago

General