Updates
Support
Help Center

Share your product feedback!

Please tell us what we can do to make Featurebase the best product for you.

Planned

Featurebase notifications to Slack (advanced)

Introduce more advanced Slack notifications (e.g., like Linear). It would be huge QoL if existing Featurebase notifications were available as per-user Slack notifications, and each user should be able to choose which events they want pushed to Slack (vs. email or in-app only). Essentially, Slack should be another Notification destination once it’s connected. Two layers Personal notifications → Slack DM (from the Featurebase app) You connect Slack once on your account, then choose which events you want delivered to your Slack DMs. Quiet by default, opt in to what matters. Channel notifications → shared #channel Team-level (or filtered streams) for things like "new inbound support ticket" or "new feedback" - useful for triage rooms. Already exists for new feedback posts, but should be extended to the rest of the product. Notifications that should be available in Slack Feedback New post created (already supported) New comment on a post (already supported) Post status changes - for admins, and optionally for the upvoters/author of that post Post upvotes - when one of my posts (or a post I'm assigned to / subscribed to) gets upvoted Post assigned to me I'm @mentioned in a post or comment Reply to posts from Slack - Reply to comments inline, without leaving the thread, just like in Linear Support New conversations & tickets (channel notification for triage) Conversation assigned to me New customer reply on a conversation I'm assigned to / following I'm @mentioned in an internal note SLA breaches on the conversation assigned to me Reply to the customer directly from Slack Outbound: New survey response - real-time to a channel, matching what Pendo / PostHog / Sprig offer NPS detractor/promoter received Changelog entry published (channel) So essentially, a Featurebase teammate can live in Slack and trust that anything that actually needs them (a new ticket, an assignment, an SLA at risk, a status change on a post they own) will surface there, with everything else staying quiet.

Markus from Featurebase about 1 month ago

8

General

Granular MCP Permissions (Read/Write)

I want dedicated permissions for MCP (Model Context Protocol) that are separate for 'read' and 'write' access. Currently, using MCP requires 'API Access' or 'Manage API' permissions, which might be too broad for certain roles like Product Managers. Having granular MCP permissions would allow us to grant AI tool access without giving full API management capabilities to every role.

ScalePad IT Administrator 5 days ago

1

General

Planned

Fibi follow-up setting customization

There should be a way to configure Fibi's follow-up behavior, including options like: Fibi will confirm whether the user still needs assistance - Fibi asks a short follow-up question after answering, such as “Did that answer your question?” Fibi will offer escalation - Fibi checks in and offers to connect the user with a teammate if they still need help. No follow-up - Fibi sends only the main answer and does not send follow-up prompts or idle nudges. Fibi, currently always sends follow-up prompts and idle nudges based on internal logic, but there is no surfaced setting to disable or customize that behavior.

Markus from Featurebase 14 days ago

Fibi AI Agent

Planned

Official Developer program for integrations

We’re considering launching an official integration partner program for Featurebase. The goal would be to make it easier for other software companies to build, review, and launch integrations with Featurebase and for our customers to discover trusted integrations. This could include: A public integrations directory Partner-built apps reviewed by Featurebase Clear API, webhook, and OAuth guidance for integration builders Sandbox or test workspace access for selected partners A launch/review process for new integrations Co-marketing opportunities for useful customer-facing integrations We’d love to understand what would make this most valuable.

Markus from Featurebase 23 days ago

General

Bookmark and share default Outbound views via URL (Updates, Surveys, Banners)

I want specific default views in Outbound (such as Updates, Surveys, Banners, etc.) to store their state in the URL so they can be bookmarked and shared directly, similar to how custom views currently behave. Currently, navigating to Outbound -> Updates doesn't store the state in the URL and only displays the default Outbound view.

Luke Inderwick about 4 hours ago

Outbound

Allow survey responses to be stored as user attributes

Let teams save survey answers directly into user attributes. This would be useful because survey responses often become targeting, routing, segmentation, and personalization data. Each survey question should be configurable to “Store answer to a user attribute”. Teams can either choose an existing attribute or create a new one, and responses are then written to that user profile as people answer the survey. Survey answers should not only live inside survey results. Teams often want to reuse that data elsewhere, for example: Segmenting users based on survey answers Triggering follow-up outbound messages Routing conversations or tickets based on a response Personalizing Messenger content Filtering users in the dashboard Syncing response data into other workflows later

Markus from Featurebase 4 days ago

Outbound

Improve Inbox Search - Multi-word terms not prioritized and filter search doing the opposite

The search functionality is unreliable, particularly for multi-word search terms. When searching for multi-word phrases, the results containing the exact phrase are not consistently surfaced at the top. Instead, they are mixed with partial matches, leading to a perception that the search is only effective for single-word queries. The opposite is happening to searching within filters. When searching - for example a 4-5 letter company by name - the results prioritize names that include the phrase, however the explicit matches might not even appear.

Toms 19 days ago

Help Desk