Heap integration
Support a native integration between Heap and Featurebase. Connect Heap's product analytics so usage and behavioral data can guide which feature requests get prioritized, and analyze Featurebase activity alongside Heap events.
Markus from Featurebase 28 days ago
General
Heap integration
Support a native integration between Heap and Featurebase. Connect Heap's product analytics so usage and behavioral data can guide which feature requests get prioritized, and analyze Featurebase activity alongside Heap events.
Markus from Featurebase 28 days ago
General
Planned
Show Update categories in in-app widgets
Update categories should be visible across all in-app Update surfaces, including the Messenger Updates tab, Update popup, Update card, and standalone Update widget. Showing categories such as New feature, Improvement, Beta, or Maintenance helps users immediately understand what an Update is about. On compact cards, additional categories can be collapsed into a +N categories label. The full Update view should show every assigned category using its configured name and color.
Markus from Featurebase 22 days ago
Outbound
Planned
Show Update categories in in-app widgets
Update categories should be visible across all in-app Update surfaces, including the Messenger Updates tab, Update popup, Update card, and standalone Update widget. Showing categories such as New feature, Improvement, Beta, or Maintenance helps users immediately understand what an Update is about. On compact cards, additional categories can be collapsed into a +N categories label. The full Update view should show every assigned category using its configured name and color.
Markus from Featurebase 22 days ago
Outbound
Grain integration
Support a native integration between Grain and Featurebase. Automatically turn customer call and meeting insights captured in Grain into structured feedback and feature requests in Featurebase, so what customers say on calls feeds straight into the roadmap.
Markus from Featurebase 28 days ago
Feedback & Roadmaps
Grain integration
Support a native integration between Grain and Featurebase. Automatically turn customer call and meeting insights captured in Grain into structured feedback and feature requests in Featurebase, so what customers say on calls feeds straight into the roadmap.
Markus from Featurebase 28 days ago
Feedback & Roadmaps
Google Meet integration
Support a native integration between Google Meet and Featurebase. Capture insights, action items, and feature requests from Google Meet calls and log them into Featurebase as structured feedback, linking customer conversations to the roadmap.
Markus from Featurebase 28 days ago
Feedback & Roadmaps
Google Meet integration
Support a native integration between Google Meet and Featurebase. Capture insights, action items, and feature requests from Google Meet calls and log them into Featurebase as structured feedback, linking customer conversations to the roadmap.
Markus from Featurebase 28 days ago
Feedback & Roadmaps
Google Gemini integration
Support a native integration between Google Gemini and Featurebase. Use Gemini's meeting notes and summaries to capture customer feature requests from calls and log them into Featurebase as structured feedback.
Markus from Featurebase 28 days ago
Feedback & Roadmaps
Google Gemini integration
Support a native integration between Google Gemini and Featurebase. Use Gemini's meeting notes and summaries to capture customer feature requests from calls and log them into Featurebase as structured feedback.
Markus from Featurebase 28 days ago
Feedback & Roadmaps
Planned
Series - multi-step Outbound campaigns
Support building automated multi-step customer journeys by connecting chats, banners, emails, and surveys in a visual flow. Each step should support delays, conditions, and different paths based on user attributes, events, or interactions with earlier messages. This would make it easy to create onboarding, activation, upgrade, and re-engagement campaigns without managing every message separately.
Markus from Featurebase 29 days ago
Outbound
Planned
Series - multi-step Outbound campaigns
Support building automated multi-step customer journeys by connecting chats, banners, emails, and surveys in a visual flow. Each step should support delays, conditions, and different paths based on user attributes, events, or interactions with earlier messages. This would make it easy to create onboarding, activation, upgrade, and re-engagement campaigns without managing every message separately.
Markus from Featurebase 29 days ago
Outbound
Umami integration
Support a native integration between Umami and Featurebase. Connect Umami's privacy-friendly web analytics so traffic and usage trends can inform how feedback and feature requests are prioritized.
Markus from Featurebase 28 days ago
General
Umami integration
Support a native integration between Umami and Featurebase. Connect Umami's privacy-friendly web analytics so traffic and usage trends can inform how feedback and feature requests are prioritized.
Markus from Featurebase 28 days ago
General
Microsoft Dynamics 365 integration
Support a native integration between Microsoft Dynamics 365 and Featurebase. Sync feedback, feature requests, and roadmap status with Dynamics 365 so sales and success teams can view and submit product feedback next to their CRM records.
Markus from Featurebase 28 days ago
Feedback & Roadmaps
Microsoft Dynamics 365 integration
Support a native integration between Microsoft Dynamics 365 and Featurebase. Sync feedback, feature requests, and roadmap status with Dynamics 365 so sales and success teams can view and submit product feedback next to their CRM records.
Markus from Featurebase 28 days ago
Feedback & Roadmaps
Microsoft Power Automate integration
Support a native integration between Microsoft Power Automate and Featurebase. Trigger flows from Featurebase events - new posts, votes, status changes - and push updates back, so feedback can drive automated workflows across the Microsoft ecosystem.
Markus from Featurebase 28 days ago
Feedback & Roadmaps
Microsoft Power Automate integration
Support a native integration between Microsoft Power Automate and Featurebase. Trigger flows from Featurebase events - new posts, votes, status changes - and push updates back, so feedback can drive automated workflows across the Microsoft ecosystem.
Markus from Featurebase 28 days ago
Feedback & Roadmaps
Metabase integration
Support a native integration between Metabase and Featurebase. Bring Featurebase feedback, voting, and roadmap data into Metabase to build custom dashboards and analyze feature demand next to other business metrics.
Markus from Featurebase 28 days ago
General
Metabase integration
Support a native integration between Metabase and Featurebase. Bring Featurebase feedback, voting, and roadmap data into Metabase to build custom dashboards and analyze feature demand next to other business metrics.
Markus from Featurebase 28 days ago
General
Planned
Install Featurebase once and enable widgets from the dashboard
Users should be able to install Featurebase once, then enable Messenger, Feedback, Update, Banner, and Survey widgets from the dashboard without needing another engineering deployment for each one. This would make it much easier for non-technical teams to adopt more of Featurebase over time, while keeping custom code optional for custom placements.
Markus from Featurebase 19 days ago
General
Planned
Install Featurebase once and enable widgets from the dashboard
Users should be able to install Featurebase once, then enable Messenger, Feedback, Update, Banner, and Survey widgets from the dashboard without needing another engineering deployment for each one. This would make it much easier for non-technical teams to adopt more of Featurebase over time, while keeping custom code optional for custom placements.
Markus from Featurebase 19 days ago
General
ASAP
Slack Integration: Domain-level exclusion (allow/deny lists) for ingestion and replies
I want the ability to set a domain-level exclusion (allow/deny list) on the Slack integration (at both the workspace and per-channel level). When an event is processed, if the author's email domain matches our excluded list, Fibi should not ingest the post or trigger AI/automated replies. This is critical for teams with large volumes of internal users who aren't necessarily added as teammates in Featurebase but frequently post in Slack Connect channels, causing Fibi to treat them as end-customers and respond to internal banter or celebratory posts.
Nic Acton about 2 hours ago
Integrations
Helpdesk
ASAP
Slack Integration: Domain-level exclusion (allow/deny lists) for ingestion and replies
I want the ability to set a domain-level exclusion (allow/deny list) on the Slack integration (at both the workspace and per-channel level). When an event is processed, if the author's email domain matches our excluded list, Fibi should not ingest the post or trigger AI/automated replies. This is critical for teams with large volumes of internal users who aren't necessarily added as teammates in Featurebase but frequently post in Slack Connect channels, causing Fibi to treat them as end-customers and respond to internal banter or celebratory posts.
Nic Acton about 2 hours ago
Integrations
Helpdesk
ASAP
Featurebase notifications to Slack (advanced)
Introduce more advanced Slack notifications (e.g., like Linear). It would be huge QoL if existing Featurebase notifications were available as per-user Slack notifications, and each user should be able to choose which events they want pushed to Slack (vs. email or in-app only). Essentially, Slack should be another Notification destination once it’s connected. Two layers Personal notifications → Slack DM (from the Featurebase app) You connect Slack once on your account, then choose which events you want delivered to your Slack DMs. Quiet by default, opt in to what matters. Channel notifications → shared #channel Team-level (or filtered streams) for things like "new inbound support ticket" or "new feedback" - useful for triage rooms. Already exists for new feedback posts, but should be extended to the rest of the product. Notifications that should be available in Slack Feedback New post created (already supported) New comment on a post (already supported) Post status changes - for admins, and optionally for the upvoters/author of that post Post upvotes - when one of my posts (or a post I'm assigned to / subscribed to) gets upvoted Post assigned to me I'm @mentioned in a post or comment Reply to posts from Slack - Reply to comments inline, without leaving the thread, just like in Linear Support New conversations & tickets (channel notification for triage) Conversation assigned to me New customer reply on a conversation I'm assigned to / following I'm @mentioned in an internal note SLA breaches on the conversation assigned to me Reply to the customer directly from Slack Outbound: New survey response - real-time to a channel, matching what Pendo / PostHog / Sprig offer NPS detractor/promoter received Changelog entry published (channel) So essentially, a Featurebase teammate can live in Slack and trust that anything that actually needs them (a new ticket, an assignment, an SLA at risk, a status change on a post they own) will surface there, with everything else staying quiet.
Markus from Featurebase 2 months ago
Integrations
General
ASAP
Featurebase notifications to Slack (advanced)
Introduce more advanced Slack notifications (e.g., like Linear). It would be huge QoL if existing Featurebase notifications were available as per-user Slack notifications, and each user should be able to choose which events they want pushed to Slack (vs. email or in-app only). Essentially, Slack should be another Notification destination once it’s connected. Two layers Personal notifications → Slack DM (from the Featurebase app) You connect Slack once on your account, then choose which events you want delivered to your Slack DMs. Quiet by default, opt in to what matters. Channel notifications → shared #channel Team-level (or filtered streams) for things like "new inbound support ticket" or "new feedback" - useful for triage rooms. Already exists for new feedback posts, but should be extended to the rest of the product. Notifications that should be available in Slack Feedback New post created (already supported) New comment on a post (already supported) Post status changes - for admins, and optionally for the upvoters/author of that post Post upvotes - when one of my posts (or a post I'm assigned to / subscribed to) gets upvoted Post assigned to me I'm @mentioned in a post or comment Reply to posts from Slack - Reply to comments inline, without leaving the thread, just like in Linear Support New conversations & tickets (channel notification for triage) Conversation assigned to me New customer reply on a conversation I'm assigned to / following I'm @mentioned in an internal note SLA breaches on the conversation assigned to me Reply to the customer directly from Slack Outbound: New survey response - real-time to a channel, matching what Pendo / PostHog / Sprig offer NPS detractor/promoter received Changelog entry published (channel) So essentially, a Featurebase teammate can live in Slack and trust that anything that actually needs them (a new ticket, an assignment, an SLA at risk, a status change on a post they own) will surface there, with everything else staying quiet.
Markus from Featurebase 2 months ago
Integrations
General
Next
Customize the Inbox details sidebar
Let teammates customize the right-hand details sidebar in the Inbox so they only see the sections and integrations relevant to their workflow. Teammates should be able to: Show or hide sections such as Discussions, integration links, attributes, and customer details Reorder sections Pin frequently used sections Save these preferences to their teammate profile so they persist across devices Currently, unused sections remain visible and add unnecessary clutter. This customization should work for both Conversations and Tickets.
Markus from Featurebase about 21 hours ago
Helpdesk
Next
Customize the Inbox details sidebar
Let teammates customize the right-hand details sidebar in the Inbox so they only see the sections and integrations relevant to their workflow. Teammates should be able to: Show or hide sections such as Discussions, integration links, attributes, and customer details Reorder sections Pin frequently used sections Save these preferences to their teammate profile so they persist across devices Currently, unused sections remain visible and add unnecessary clutter. This customization should work for both Conversations and Tickets.
Markus from Featurebase about 21 hours ago
Helpdesk
Read.ai integration
Support a native integration between Read.ai and Featurebase. Turn feature requests and customer insights from Read.ai meeting summaries into structured feedback in Featurebase automatically.
Markus from Featurebase 28 days ago
Feedback & Roadmaps
Read.ai integration
Support a native integration between Read.ai and Featurebase. Turn feature requests and customer insights from Read.ai meeting summaries into structured feedback in Featurebase automatically.
Markus from Featurebase 28 days ago
Feedback & Roadmaps
Firebase integration
Support a native integration between Firebase and Featurebase. Sync product usage and analytics from Firebase so feature requests can be prioritized by real app behavior, and attribute feedback to Firebase users.
Markus from Featurebase 28 days ago
General
Firebase integration
Support a native integration between Firebase and Featurebase. Sync product usage and analytics from Firebase so feature requests can be prioritized by real app behavior, and attribute feedback to Firebase users.
Markus from Featurebase 28 days ago
General
Power BI integration
Support a native integration between Power BI and Featurebase. Bring Featurebase feedback, votes, and roadmap data into Power BI to build reports and analyze feature demand alongside other business metrics.
Markus from Featurebase 28 days ago
General
Power BI integration
Support a native integration between Power BI and Featurebase. Bring Featurebase feedback, votes, and roadmap data into Power BI to build reports and analyze feature demand alongside other business metrics.
Markus from Featurebase 28 days ago
General
Claap integration
Support a native integration between Claap and Featurebase. Turn customer insights and feature requests captured in Claap video recordings and meetings into structured feedback in Featurebase.
Markus from Featurebase 28 days ago
Feedback & Roadmaps
Claap integration
Support a native integration between Claap and Featurebase. Turn customer insights and feature requests captured in Claap video recordings and meetings into structured feedback in Featurebase.
Markus from Featurebase 28 days ago
Feedback & Roadmaps
Allow Banner CTA actions to open a specific Update in the in-app Updates widget
I want to be able to configure an Outbound Banner CTA button with an action type like "Open Update" and select an existing Update. When clicked, this action should trigger the in-app Updates/Changelog popup widget to open that specific Update internally (using the SDK's existing `manually_open_changelog_popup` programmatic behavior), rather than navigating the user away to the public standalone Updates page. This keeps the user inside the in-app experience.
Kjartan Valur Þórðarson 5 days ago
Outbound
Allow Banner CTA actions to open a specific Update in the in-app Updates widget
I want to be able to configure an Outbound Banner CTA button with an action type like "Open Update" and select an existing Update. When clicked, this action should trigger the in-app Updates/Changelog popup widget to open that specific Update internally (using the SDK's existing `manually_open_changelog_popup` programmatic behavior), rather than navigating the user away to the public standalone Updates page. This keeps the user inside the in-app experience.
Kjartan Valur Þórðarson 5 days ago
Outbound
AI auto-tagging take Post custom fields into account when reasoning
When AI auto-tagging evaluates a post, it should use not only the post title and description, but also the submitted custom field values. Custom fields often contain important context, such as product area, use case, severity, customer segment, or request type, and excluding them can cause the AI to miss or misclassify relevant tags.
Andreas Neuhaus 28 days ago
Feedback & Roadmaps
AI auto-tagging take Post custom fields into account when reasoning
When AI auto-tagging evaluates a post, it should use not only the post title and description, but also the submitted custom field values. Custom fields often contain important context, such as product area, use case, severity, customer segment, or request type, and excluding them can cause the AI to miss or misclassify relevant tags.
Andreas Neuhaus 28 days ago
Feedback & Roadmaps