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Please tell us what we can do to make Featurebase the best product for you.

Custom feedback scoring setups

There should be 1 simple way to set up the scoring method you prefer using custom post fields. Custom fields can be both public and internal, making them the perfect choice for them. We also already support number custom fields. To make them support different scoring setups like RICE, User impact score, and more, we should have these: Custom post fields visible in the dashboard view Sort based on custom fields There should be a way to set up an equation field that calculates the final value based on your inputted equation (be it RICE, Value/effort, etc.) This would make very comprehensive scoring setups possible, both customer-facing and internal, or both.

Markus from Featurebase About 2 months ago

3

Feedback & Roadmaps

Allow linking multiple Featurebase posts to a single Jira issue

I would like the ability to link multiple Featurebase posts to a single Jira issue. Currently, Featurebase enforces a 1:1 relationship, which means a Jira issue disappears from the search interface once it's linked to a post. While merging posts is a workaround, it has limitations, such as status updates only syncing with the directly linked (and potentially hidden) post. Enabling a many-to-one relationship would streamline our workflow for managing related requests under a single Jira issue.

Floris van Eck 6 days ago

Feedback & Roadmaps

New permission scope: view_integrations

I want an additional permission scope called "view_integrations" so that team members with Manager or lower roles can see integration links and click on them. Currently, only Admins can connect and manage integrations, but other roles can't even see the links at all. This is important because we want our team to be able to create work items from the Azure DevOps add-on without giving them full Admin access, which is currently the only way to grant the "manage_integrations" permission required for this action.

Logan Bowlby 1 day ago

Feedback & Roadmaps

Admin MCP Server

Especially in this agentic world, it would be great to have an official MCP Server (preferably remote) for admin actions. For example, I created a custom local MCP server based on the API docs to have GitHub Copilot update help center articles and give me a preview link to review and publish whenever I made a change. This saves me hours of time and actually helps me keep my help articles up to date.

Alex Z About 1 month ago

General

Advanced GitHub Integration Mapping (Title, Body, Board to Labels)

I want to be able to seamlessly map Featurebase post data to GitHub issues. Specifically, I need the post title to map to the Issue Title, the post body to the Issue Description, and the Featurebase Board to the GitHub Issue Type or Label. This would allow us to manage workflows fully across both platforms without manual updates.

Mat Schollar 2 days ago

Feedback & Roadmaps

Customer feedback

Once a ticket is closed, customers should be able to leave feedback using either emoji reactions or a 1–5 star rating. This rating should be usable in workflows. For example, low ratings could trigger a follow-up, escalation, or route the conversation to a specific team, while high ratings could send a thank-you message or prompt the user to leave a Trustpilot review. Feedback should also appear in analytics so team performance can be tracked and the agents receiving the best ratings can be identified. This feature should work for both email and chat conversations. https://www.intercom.com/help/en/articles/9634546-ask-customers-for-a-conversation-rating

Lucien 3 days ago

Support platform

Planned

Train/correct Fibi AI on its existing answers

Allow teams to select existing AI answers and use them as training signals for future responses by clicking “Improve answer” and inserting the ideal answer. This would let teams tell Fibi “this is the correct answer” and have it respond similarly next time, without needing to update help articles or add separate guidance.

Markus from Featurebase About 1 month ago

Support platform

Option for Help Center Article @Mentions behavior - Dynamic Locale-Aware vs Direct

I want @mention links in Help Center articles to automatically adapt to the reader's currently selected locale. For example, if I mention an article using @pricing in the primary English version, a reader viewing the Dutch version of that article should see the Dutch title and be linked to the Dutch version of the pricing article. Currently, mentions seem to be direct links to a specific language version that was selected on mentioning. I would like the option to: Have mention links dynamically direct to the same locale the user is currently viewing.

Karin Olde Keizer About 7 hours ago

Help Center

API: Option to append user tags instead of overwriting

I want to be able to push tags from our system via the API without overwriting the tags that were added manually to users in Featurebase. Currently, the API replaces the entire tag list, which makes it difficult to maintain manual tags alongside automated ones. It would be great to have an "append" option or a way to only add specific tags.

Product team About 8 hours ago

General