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Native Enterprise SSO & SCIM Provisioning (SAML, Entra, Okta, Auth0)

Plug-and-play SSO and user provisioning for IT teams, without custom JWT setup. Covers: SAML 2.0 SSO with Microsoft Entra ID, Okta, Auth0, Google Workspace, and other major IdPs SCIM Directory Sync to auto-provision, update, and deactivate users when they join, change roles, or leave (full Joiner / Mover / Leaver lifecycle) IdP group to role mapping (e.g. Entra AD groups → Manager, Contributor, custom roles), so role changes flow in automatically Works with public portals, so internal team SSO doesn't require making your roadmap private

Markus from Featurebase 19 days ago

4

General

Conditional/Dependent Fields for Inbox Tickets (Team-based Assignees)

I want to be able to create conditional dropdowns or dependent fields for tickets. Specifically, when I select a 'Team' (e.g., Support or Implementation), the 'Assignee' field should only list names associated with that specific team. This would help us organize tickets better and ensure they are assigned to the right people within the correct department.

vidhya 6 days ago

Support platform

Always show Tickets tab / Direct ticket creation in Messenger

I want to be able to enable a way for users to directly create a ticket vs a conversation in the messenger, even if they don't have any previous ticket history. Currently, the Tickets tab is hidden for users without history, which forces them to start a conversation first. It would be great to have an option to always show the Tickets tab or a "Create Ticket" button on the Messenger home screen for everyone.

Mike Haze 15 days ago

Support platform

Bulk actions for Linear integration posts (sync status, create issues)

I would like the ability to perform bulk actions on posts related to the Linear integration. Specifically, after filtering posts that are not synced or do not have a Linear issue, I need a way to select multiple posts at once and then either 'sync status' or 'create Linear issue' for all selected posts with a single action. This would greatly reduce manual work, especially when dealing with a large number of posts after integration issues.

Andrii Bandiak about 19 hours ago

Feedback & Roadmaps

Hide Messenger Widget for Logged-in Admins in Help Center

I would prefer the Messenger widget icon to be completely hidden when Featurebase team members/admins open the Help Center in the same browser where they are logged into Featurebase. Since we have already disabled the widget for public users, we want to avoid internal team visits being tracked as separate leads or showing the Messenger widget unnecessarily.

Lakshmi Narayana about 20 hours ago

Help Center

Honor internal: true in customer notification emails

Currently, custom fields marked as internal: true in ticket settings still appear in the system "Your ticket has been submitted" confirmation email sent to customers. The internal flag controls UI and form visibility correctly, but it does not carry over to the email template renderer. This means sensitive or technical fields like error types, user agents, Sentry events, and auth data end up visible to customers in the submission email even when they are explicitly marked as internal. Requested behavior: any custom field with internal: true should be excluded from all customer-facing system emails, including the ticket submission confirmation. Workaround today: teams have to set skipNotifications: true on ticket creation and send their own confirmation email from their backend, which adds unnecessary complexity for a flag that should already signal "don't show this to the customer."

Matt Webster 4 days ago

Support platform