Pinned
Beta
Live chat & help desk module
Update: the support platform is now out of closed beta and available for everyone! You can enable it from Settings → Support → General.
Bruno from Featurebase 9 months ago
Support platform
Pinned
Beta
Live chat & help desk module
Update: the support platform is now out of closed beta and available for everyone! You can enable it from Settings → Support → General.
Bruno from Featurebase 9 months ago
Support platform
Embedded widget styling is reset after navigation
When implementing the embedded widget - the configuration is reset after navigating inside the widget.
Vlad Rud 6 days ago
Help Center
Embedded widget styling is reset after navigation
When implementing the embedded widget - the configuration is reset after navigating inside the widget.
Vlad Rud 6 days ago
Help Center
In Progress
Mobile app for the Support Platform
Would be nice to answer support tickets on the go and all that
Markus from Featurebase About 2 months ago
Support platform
In Progress
Mobile app for the Support Platform
Would be nice to answer support tickets on the go and all that
Markus from Featurebase About 2 months ago
Support platform
A timezone setting when scheduling a changelog email
To improve targeting between different timezones, it would come in handy to have a timezone setting when scheduling a Changelog email.
Giray Songul 4 days ago
Changelog
A timezone setting when scheduling a changelog email
To improve targeting between different timezones, it would come in handy to have a timezone setting when scheduling a Changelog email.
Giray Songul 4 days ago
Changelog
Add account setting to set the timezone
When selecting a timezone, it’s currently taken from the browser, however it would be even more convenient if it’s selectable via account settings. Proposal Account setting to set the timezone from automatic to static, so it could be set by the user when necessary.
Giray Songul 4 days ago
General
Add account setting to set the timezone
When selecting a timezone, it’s currently taken from the browser, however it would be even more convenient if it’s selectable via account settings. Proposal Account setting to set the timezone from automatic to static, so it could be set by the user when necessary.
Giray Songul 4 days ago
General
Referral program for Featurebase
Customers are interested in getting rewards for recommending Featurebase to their connections.
Markus from Featurebase 5 days ago
General
Referral program for Featurebase
Customers are interested in getting rewards for recommending Featurebase to their connections.
Markus from Featurebase 5 days ago
General
Planned
Automatic Help Center updates with AI
Help center should automatically keep itself up to date with smart suggestions based on your: - changelogs - roadmap - support conversations
Markus from Featurebase 29 days ago
Help Center
Planned
Automatic Help Center updates with AI
Help center should automatically keep itself up to date with smart suggestions based on your: - changelogs - roadmap - support conversations
Markus from Featurebase 29 days ago
Help Center
Clicking the Changelog Entry opens the Analytics however preference would be the editor instead
When clicking on a changelog item, I am taken to the Analytics page for that entry instead of the page to edit it. It would be more intuitive to go directly to the edit page from the list. If changing the behavior is not feasible, maybe a setting for it to allow choosing the preferenced behavior.
Sonia De Menditte 13 days ago
Changelog
Clicking the Changelog Entry opens the Analytics however preference would be the editor instead
When clicking on a changelog item, I am taken to the Analytics page for that entry instead of the page to edit it. It would be more intuitive to go directly to the edit page from the list. If changing the behavior is not feasible, maybe a setting for it to allow choosing the preferenced behavior.
Sonia De Menditte 13 days ago
Changelog
Conversation Tag - Allow attaching tags to conversations
Allow adding multiple tags to conversations and then filtering conversations by tags. Example scenario When new lead is being converted to a more potential customer, then tagging it accordingly (i.e. Potential Customer tag) would simplify the customer support & sales management. In addition, when a customer has revealed their requirement, then a possible plan tier tag can also be added - hence simplifying the handover to a customer success personal.
Erik Kaljumäe 13 days ago
Support platform
Conversation Tag - Allow attaching tags to conversations
Allow adding multiple tags to conversations and then filtering conversations by tags. Example scenario When new lead is being converted to a more potential customer, then tagging it accordingly (i.e. Potential Customer tag) would simplify the customer support & sales management. In addition, when a customer has revealed their requirement, then a possible plan tier tag can also be added - hence simplifying the handover to a customer success personal.
Erik Kaljumäe 13 days ago
Support platform
Planned
Customize Users module columns
It would be quite critical to be able to customize the Users module columns and also show custom synced data in those columns if needed. Some use cases would be to have visible: Customer emails Websites if synced Upvotes, comments, chats, etc. Account created date Last active date If user is subscribed to the changelog all other custom data relevant to the businesses using Featurebase
Markus from Featurebase 14 days ago
General
Planned
Customize Users module columns
It would be quite critical to be able to customize the Users module columns and also show custom synced data in those columns if needed. Some use cases would be to have visible: Customer emails Websites if synced Upvotes, comments, chats, etc. Account created date Last active date If user is subscribed to the changelog all other custom data relevant to the businesses using Featurebase
Markus from Featurebase 14 days ago
General
Translate the automatic response about the team being online in Messenger
If Fibi is disabled, the automatic response about the team being online always comes in English, regardless of the client's interface language.
Stanislav Spotar 11 days ago
Support platform
Translate the automatic response about the team being online in Messenger
If Fibi is disabled, the automatic response about the team being online always comes in English, regardless of the client's interface language.
Stanislav Spotar 11 days ago
Support platform
Allow reordering Help Center navigation items
Currently the items cannot be reordered - they can be recreated for a new ordering to take place however this is tedious. Order should be similar to reordering either boards or modules
Greg Schier 3 days ago
Help Center
Allow reordering Help Center navigation items
Currently the items cannot be reordered - they can be recreated for a new ordering to take place however this is tedious. Order should be similar to reordering either boards or modules
Greg Schier 3 days ago
Help Center
See the page where user initiated the conversation from
It would be very helpful and needed to see from which page the user started the conversation from.
Markus from Featurebase About 1 month ago
Support platform
See the page where user initiated the conversation from
It would be very helpful and needed to see from which page the user started the conversation from.
Markus from Featurebase About 1 month ago
Support platform
Filter Changelogs by language
Selecting a language to filter Changelogs will help to find the desired ones more quickly when serving a multilingual audience.
Sonia De Menditte 13 days ago
Changelog
Filter Changelogs by language
Selecting a language to filter Changelogs will help to find the desired ones more quickly when serving a multilingual audience.
Sonia De Menditte 13 days ago
Changelog
Option to hide 'View & upvote other posts' from the feedback widget
We’d like to hide the "View & upvote other posts" after posting feedback:
Markus from Featurebase 19 days ago
Feedback & Roadmaps
Option to hide 'View & upvote other posts' from the feedback widget
We’d like to hide the "View & upvote other posts" after posting feedback:
Markus from Featurebase 19 days ago
Feedback & Roadmaps
API for support platform
We would need to have API support for the Support Platform, allowing us to create custom forms for our customers to submit requests through, which we could sync to Featurebase Inbox.
Klem (FulGaz) 19 days ago
Support platform
API for support platform
We would need to have API support for the Support Platform, allowing us to create custom forms for our customers to submit requests through, which we could sync to Featurebase Inbox.
Klem (FulGaz) 19 days ago
Support platform
Planned
Filtering in Users module & more sorting options
It would be helpful to use filters in the users module (just like in the feedback and support modules) to find the right users. Some example filters include: Users vs Leads Tags Emails Names Segments (already can) Country User ID First Seen, Signed up, Last seen Custom synced data (e.g. subscription status, plan, etc.)
Markus from Featurebase 13 days ago
General
Planned
Filtering in Users module & more sorting options
It would be helpful to use filters in the users module (just like in the feedback and support modules) to find the right users. Some example filters include: Users vs Leads Tags Emails Names Segments (already can) Country User ID First Seen, Signed up, Last seen Custom synced data (e.g. subscription status, plan, etc.)
Markus from Featurebase 13 days ago
General
Planned
Manually subscribe users to the changelog from the Users module
It would be nice to have a toggle to manually subscribe users to the changelog from the users module.
Mikel from Gorelo 14 days ago
Changelog
Planned
Manually subscribe users to the changelog from the Users module
It would be nice to have a toggle to manually subscribe users to the changelog from the users module.
Mikel from Gorelo 14 days ago
Changelog
Planned
Add support for unsubcribing, blocking, and marking email conversations as spam
I would like the ability to mark conversations or email addresses as spam. Since moving our support to Featurebase, we have lost the ability to filter out spam, and even a simple manual control to mark a sender as spam would be very helpful.
Praveen Pendyala About 1 month ago
Support platform
Planned
Add support for unsubcribing, blocking, and marking email conversations as spam
I would like the ability to mark conversations or email addresses as spam. Since moving our support to Featurebase, we have lost the ability to filter out spam, and even a simple manual control to mark a sender as spam would be very helpful.
Praveen Pendyala About 1 month ago
Support platform
Email ticket autoreply
When a support request is received via email, it would be great to set up and customise autoreply acknowledging that the email was received and we will get back to it; Can even include information about expected reply time/office hours like chat conversations.
Lukas About 1 month ago
Support platform
Email ticket autoreply
When a support request is received via email, it would be great to set up and customise autoreply acknowledging that the email was received and we will get back to it; Can even include information about expected reply time/office hours like chat conversations.
Lukas About 1 month ago
Support platform