Changelog
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Please tell us what we can do to make Featurebase the best product for you.

Custom feedback scoring setups

There should be 1 simple way to set up the scoring method you prefer using custom post fields. Custom fields can be both public and internal, making them the perfect choice for them. We also already support number custom fields. To make them support different scoring setups like RICE, User impact score, and more, we should have these: Custom post fields visible in the dashboard view Sort based on custom fields There should be a way to set up an equation field that calculates the final value based on your inputted equation (be it RICE, Value/effort, etc.) This would make very comprehensive scoring setups possible, both customer-facing and internal, or both.

Markus from Featurebase About 1 month ago

3

Feedback & Roadmaps

Admin MCP Server

Especially in this agentic world, it would be great to have an official MCP Server (preferably remote) for admin actions. For example, I created a custom local MCP server based on the API docs to have GitHub Copilot update help center articles and give me a preview link to review and publish whenever I made a change. This saves me hours of time and actually helps me keep my help articles up to date.

Alex Z 24 days ago

General

Planned

Train/correct Fibi AI on its existing answers

Allow teams to select existing AI answers and use them as training signals for future responses by clicking “Improve answer” and inserting the ideal answer. This would let teams tell Fibi “this is the correct answer” and have it respond similarly next time, without needing to update help articles or add separate guidance.

Markus from Featurebase About 1 month ago

Support platform

Customize default email templates for status changes (including automated updates)

I want to be able to customize the default email templates for post status changes. Currently, when using integrations like Linear to automatically update post statuses, the "Customize email" option is bypassed. I need a way to edit the default content of these emails so that my customers receive detailed and personalized updates without me having to manually send custom emails for every change.

Kim-André Heggenes 28 days ago

Feedback & Roadmaps

HubSpot bidirectional custom field sync (for tickets & deals)

Enable full, bidirectional sync of key HubSpot custom fields between tickets/deals and Featurebase, so all teams see the same structured data in either tool. Problem Current integration only shows a link + basic widget in HubSpot No detailed hubspot ticket/deal fields are synced to Featurebase; users must click out to see context Many internal users don’t have HubSpot access, so Featurebase users miss the structured info captured there. Product/engineering working in Featurebase can’t see fields like impact, use case, product area, retention/upsell context. Syncing these fields so teams can see them in both tools would solve the core use case for such integration and give teams a single source of truth across HubSpot and Featurebase. It would reduce tool‑switching and eliminates need for everyone to have access to both tools.

Markus from Featurebase About 1 month ago

Feedback & Roadmaps

Localization for feedback status names

I want to be able to localize feedback status names (e.g., "In Progress", "Planned", "Completed") into different languages. This is important for targeting non-English markets and providing a consistent experience for global users. Currently, status names are static and don't adapt to the user's locale.

Dev Team About 14 hours ago

Feedback & Roadmaps