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Please tell us what we can do to make Featurebase the best product for you.

Allow linking multiple Featurebase posts to a single Jira issue

I would like the ability to link multiple Featurebase posts to a single Jira issue. Currently, Featurebase enforces a 1:1 relationship, which means a Jira issue disappears from the search interface once it's linked to a post. While merging posts is a workaround, it has limitations, such as status updates only syncing with the directly linked (and potentially hidden) post. Enabling a many-to-one relationship would streamline our workflow for managing related requests under a single Jira issue.

Floris van Eck about 1 month ago

Feedback & Roadmaps

Enable Rich Text Formatting Toolbar in Macros Editor

Currently, Macros do not provide an interface to apply rich text formatting such as text size changes, bold, italics, or inserting links via formatting buttons, making it difficult for users unfamiliar with Markdown or keyboard shortcuts. Adding a rich text formatting toolbar in the Macros editor would greatly improve usability and efficiency by allowing users to visually format text and embed links without needing to remember shortcuts or markup syntax.

Lucas @ one sec 3 days ago

Support platform

Improve Macro Search and Organization with Folder Support

Currently, the Macro system lacks folder or category grouping, which makes managing and finding the right macro challenging. Users often rely on emojis and long titles to distinguish macros, but this approach is not intuitive and makes selecting the appropriate macro feel like guessing. Enhancing the macro search with folder support or better organizational features (such as tags or nested categories) would greatly improve usability, speed up response times, and reduce errors in macro selection.

Lucas @ one sec 3 days ago

Support platform

Enable Macro Search by Content in Addition to Title

Currently, macro search only supports searching by the macro title. Adding the ability to search macros by their content would significantly improve usability and efficiency, allowing users to find the right macro based on the message text inside the macro, not just the title. This enhancement would help support teams respond faster by locating the most relevant templates more easily.

Lucas @ one sec 3 days ago

Support platform

Support for Quote Formatting action in Inbox Editor

Currently the editor supports quote formatting only via direct symbol input “>”. Please add support for Quote formatting in the Inbox editor's formatting toolbar. This feature would allow users to easily highlight and distinguish quoted text within customer conversations, improving clarity and message presentation in replies and internal notes.

Lucas @ one sec 3 days ago

Support platform

Lack of Session Invalidation After Password Change

The application fails to invalidate existing active sessions upon a password change event. When a user changes their password in one session, other concurrent sessions (on different browsers or devices) remain active. This violates secure session management best practices (OWASP) and prevents a compromised user from effectively locking out an attacker. Steps to Reproduce: 1. Log in to Browser A. 2. Log in to Browser B. 3. Change password in Browser A. 4. Browser B session remains active. Expected Behavior: All other active sessions should be immediately terminated, forcing the user to re-authenticate with the new password.

Zohaib Arain 3 days ago

General

Entra ID (Azure AD) SSO for Public organization team members

I want to be able to use the native Entra ID (Azure AD) SSO integration for my internal team members even when my organization is set to 'Public'. Currently, this option only appears when the organization is 'Private', but we need our roadmap to remain publicly accessible to external users while enforcing SSO for our internal staff.

Lindo George 3 days ago

General