Next
Native Enterprise SSO & SCIM Provisioning (SAML, Entra, Okta, Auth0)
Plug-and-play SSO and user provisioning for IT teams, without custom JWT setup. Covers: SAML 2.0 SSO with Microsoft Entra ID, Okta, Auth0, Google Workspace, and other major IdPs SCIM Directory Sync to auto-provision, update, and deactivate users when they join, change roles, or leave (full Joiner / Mover / Leaver lifecycle) IdP group to role mapping (e.g. Entra AD groups → Manager, Contributor, custom roles), so role changes flow in automatically Works with public portals, so internal team SSO doesn't require making your roadmap private
Markus from Featurebase about 1 month ago
General
Next
Native Enterprise SSO & SCIM Provisioning (SAML, Entra, Okta, Auth0)
Plug-and-play SSO and user provisioning for IT teams, without custom JWT setup. Covers: SAML 2.0 SSO with Microsoft Entra ID, Okta, Auth0, Google Workspace, and other major IdPs SCIM Directory Sync to auto-provision, update, and deactivate users when they join, change roles, or leave (full Joiner / Mover / Leaver lifecycle) IdP group to role mapping (e.g. Entra AD groups → Manager, Contributor, custom roles), so role changes flow in automatically Works with public portals, so internal team SSO doesn't require making your roadmap private
Markus from Featurebase about 1 month ago
General
Whitelist Scribehow (scribehow.com) iframes in Messenger widget
I want to be able to embed Scribehow guides in help articles and have them render correctly inside the Messenger widget, rather than showing "Unsupported embed platform". This is important because we use Scribehow for our guides and want users to view them directly in chat.
Karia Developers 10 days ago
Support platform
Whitelist Scribehow (scribehow.com) iframes in Messenger widget
I want to be able to embed Scribehow guides in help articles and have them render correctly inside the Messenger widget, rather than showing "Unsupported embed platform". This is important because we use Scribehow for our guides and want users to view them directly in chat.
Karia Developers 10 days ago
Support platform
Support tickets Dashboard
I want to have a support tickets dashboard where I can get the status and tickets under each status sorted by customers. As a manager this is important to me
vidhya 28 days ago
Support platform
Support tickets Dashboard
I want to have a support tickets dashboard where I can get the status and tickets under each status sorted by customers. As a manager this is important to me
vidhya 28 days ago
Support platform
In Progress
Improve Fibi accuracy, reliability & speed
Rework customer support AI Fibi to be more reliable and fast.
Kajsa about 1 month ago
Support platform
In Progress
Improve Fibi accuracy, reliability & speed
Rework customer support AI Fibi to be more reliable and fast.
Kajsa about 1 month ago
Support platform
Default new admin/team posts to an internal board (per-user default board)
When a team member (admin) creates a new post in the dashboard, the board selector currently defaults to a public/customer-facing board (e.g. "Feature ideas"). This creates a real risk of accidentally publishing internal-only ideas to customers before they are ready. Ideally there should be a feature to remember the last board or set a default one.
Petra Mo 13 days ago
Feedback & Roadmaps
Default new admin/team posts to an internal board (per-user default board)
When a team member (admin) creates a new post in the dashboard, the board selector currently defaults to a public/customer-facing board (e.g. "Feature ideas"). This creates a real risk of accidentally publishing internal-only ideas to customers before they are ready. Ideally there should be a feature to remember the last board or set a default one.
Petra Mo 13 days ago
Feedback & Roadmaps
Confluence Help Center Importer
I want a native importer to easily migrate my existing Confluence help articles into Featurebase without having to manually copy-paste them.
Servaas Dejaegher 9 days ago
Migrations
Help Center
Confluence Help Center Importer
I want a native importer to easily migrate my existing Confluence help articles into Featurebase without having to manually copy-paste them.
Servaas Dejaegher 9 days ago
Migrations
Help Center
Messenger support for Tauri/Electron
Add support for Featurebase widgets to function correctly within Tauri and Electron applications.
Jan 10 days ago
Support platform
Messenger support for Tauri/Electron
Add support for Featurebase widgets to function correctly within Tauri and Electron applications.
Jan 10 days ago
Support platform
Multiple authors for changelog posts
I want to be able to add multiple authors to a single changelog post. This is important for our team because we want to give credit to the entire development team for the updates we release.
Karia Developers 28 days ago
Changelog
Multiple authors for changelog posts
I want to be able to add multiple authors to a single changelog post. This is important for our team because we want to give credit to the entire development team for the updates we release.
Karia Developers 28 days ago
Changelog
Exclude banned users from @mentions, user search, and the dashboard Users list
When an admin bans a user from Feedback, the ban only blocks that user from portal actions (posting, commenting, voting, etc.). Banned users remain fully visible and mentionable in admin workflows, which is confusing and undermines the intent of a ban.
Robi Rohumaa 13 days ago
Feedback & Roadmaps
Exclude banned users from @mentions, user search, and the dashboard Users list
When an admin bans a user from Feedback, the ban only blocks that user from portal actions (posting, commenting, voting, etc.). Banned users remain fully visible and mentionable in admin workflows, which is confusing and undermines the intent of a ban.
Robi Rohumaa 13 days ago
Feedback & Roadmaps
Notification option for 'Ticket created by user'
I want a specific notification setting for when a new ticket is created by a user. Currently, I get notifications for feedback but not specifically for new support tickets, and it would be helpful to have a clear toggle for this event to ensure no new incoming support requests are missed.
Katie Harford about 1 month ago
Support platform
Notification option for 'Ticket created by user'
I want a specific notification setting for when a new ticket is created by a user. Currently, I get notifications for feedback but not specifically for new support tickets, and it would be helpful to have a clear toggle for this event to ensure no new incoming support requests are missed.
Katie Harford about 1 month ago
Support platform
Filter by "Last message by customer" in Support Inbox
I want to be able to filter my Support Inbox to see only conversations where the customer was the last one to send a message. This would help me identify which tickets are waiting for a response from our team.
Serhii Mishchenko about 2 hours ago
Support platform
Filter by "Last message by customer" in Support Inbox
I want to be able to filter my Support Inbox to see only conversations where the customer was the last one to send a message. This would help me identify which tickets are waiting for a response from our team.
Serhii Mishchenko about 2 hours ago
Support platform
Email fallback for CSAT surveys started in chat
Automatically send a CSAT survey via email if a user doesn't provide feedback in the chat widget after a conversation is closed. Currently, if a conversation starts in chat, the survey only appears there. Since users often leave the chat after it's closed, an email fallback would help increase response rates.
Product team 1 day ago
Support platform
Email fallback for CSAT surveys started in chat
Automatically send a CSAT survey via email if a user doesn't provide feedback in the chat widget after a conversation is closed. Currently, if a conversation starts in chat, the survey only appears there. Since users often leave the chat after it's closed, an email fallback would help increase response rates.
Product team 1 day ago
Support platform
Enhance Custom Views to Override Status Filters and Support Multi-Status Filtering
Users need the ability to create custom views where filters can override the main inbox status filters (Open/Snoozed/Closed). This would allow for views that display tickets across multiple statuses simultaneously, such as 'Open' and 'Snoozed' tickets in a single view, similar to the functionality found in HubSpot's helpdesk.
Bas den Hoed 1 day ago
Support platform
Enhance Custom Views to Override Status Filters and Support Multi-Status Filtering
Users need the ability to create custom views where filters can override the main inbox status filters (Open/Snoozed/Closed). This would allow for views that display tickets across multiple statuses simultaneously, such as 'Open' and 'Snoozed' tickets in a single view, similar to the functionality found in HubSpot's helpdesk.
Bas den Hoed 1 day ago
Support platform
Export Changelog data to CSV/Excel
I want to be able to export all my changelog entries to a CSV or Excel file. This is important for keeping external backups or sharing updates in other formats.
Althaaf Rachman 16 days ago
Changelog
Export Changelog data to CSV/Excel
I want to be able to export all my changelog entries to a CSV or Excel file. This is important for keeping external backups or sharing updates in other formats.
Althaaf Rachman 16 days ago
Changelog
Allow "Let Fibi answer" block to respond to previous messages in workflow
I want the "Let Fibi answer" workflow block to be able to process and respond to messages sent earlier in the conversation, specifically those sent before a "Collect data" or other pausing block. Currently, if a lead sends a message and then fills out a form, Fibi ignores the initial message once active. It should remember the initial input so leads don't have to re-ask their questions, making the experience more frictionless.
Josh Biller 2 days ago
Support platform
Allow "Let Fibi answer" block to respond to previous messages in workflow
I want the "Let Fibi answer" workflow block to be able to process and respond to messages sent earlier in the conversation, specifically those sent before a "Collect data" or other pausing block. Currently, if a lead sends a message and then fills out a form, Fibi ignores the initial message once active. It should remember the initial input so leads don't have to re-ask their questions, making the experience more frictionless.
Josh Biller 2 days ago
Support platform
Automatic status synchronization for merged posts
Ensure that any status change made to a parent post is automatically propagated to all posts merged into it. This ensures consistency across duplicate reports without manual updates.
Andrii Bandiak 2 days ago
Feedback & Roadmaps
Automatic status synchronization for merged posts
Ensure that any status change made to a parent post is automatically propagated to all posts merged into it. This ensures consistency across duplicate reports without manual updates.
Andrii Bandiak 2 days ago
Feedback & Roadmaps
Synchronize posts with Linear if they have been merged into Featurebase
It would be great to be able to sync 5 merged posts from Featurebase with a single Linear ticket. Also, if multiple posts are linked to a Linear ticket, it would be great to sync their statuses as well.
Andrii Bandiak 3 days ago
Integrations
Feedback & Roadmaps
Synchronize posts with Linear if they have been merged into Featurebase
It would be great to be able to sync 5 merged posts from Featurebase with a single Linear ticket. Also, if multiple posts are linked to a Linear ticket, it would be great to sync their statuses as well.
Andrii Bandiak 3 days ago
Integrations
Feedback & Roadmaps
Display sender in shared ticket conversations
Currently, the UI incorrectly shows that the viewing user has sent all messages, even those from other participants in the same company, which leads to confusion about message authorship.
Tanay from Simplify 3 days ago
Support platform
Display sender in shared ticket conversations
Currently, the UI incorrectly shows that the viewing user has sent all messages, even those from other participants in the same company, which leads to confusion about message authorship.
Tanay from Simplify 3 days ago
Support platform
Option to make internal Help Center links "dofollow"
Customers need the ability to set internal links within Help Center articles as "dofollow" to improve SEO and GTM strategies.
Rishikesh from ngram 3 days ago
Help Center
Option to make internal Help Center links "dofollow"
Customers need the ability to set internal links within Help Center articles as "dofollow" to improve SEO and GTM strategies.
Rishikesh from ngram 3 days ago
Help Center
Delete individual support tickets from dashboard
I want to be able to delete specific support tickets/conversations directly from the dashboard inbox. Currently, I can only resolve them, but I need a way to permanently remove them for better organization or privacy reasons.
Mike Haze 29 days ago
Support platform
Delete individual support tickets from dashboard
I want to be able to delete specific support tickets/conversations directly from the dashboard inbox. Currently, I can only resolve them, but I need a way to permanently remove them for better organization or privacy reasons.
Mike Haze 29 days ago
Support platform