Live chat & help desk module

Bruno from Featurebase 3 months ago

10

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Feature Request

Pull feedback from G2, Capterra, Trustpilot, and other review sites

Add an option to extract feedback from review sites into your Featurebase backlog

Markus Palm 8 days ago

1

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Feature Request

Open posts on a new tab from dashboard feedback view

On the Feedback Portal, we can already open a post by pressing middle-click, but I’d like the same functionality inside the Dashboard Feedback view as well.

Zsolt 5 days ago

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Feature Request

Ability to sort feedback saved views

When creating a feedback view, it appears on top of all other saved views. I would like to be able to sort them manually.

Alex 12 days ago

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Feature Request

Github Integraton

I was wondering if there are any plans for your github integration to carry over posts and comments to the github ticket when created. Also it would be beneficial when you hit the git button you have the ability to assign to a specified git user and use the labels.

Josh Okey About 1 month ago

🖇️

Integrations

Ability to filter the feedack for which I want to apply the AI deduplication

As a PM I use a specific view based on a custom field to filter the feedback of the features I own. I want to be able to find duplicates with AI only on my view of feedback. Today the AI will always look for all feedback.

Alex 6 days ago

1

💡

Feature Request

Integration with Rudderstack to trigger surveys based on events or user properties

When creating a CSAT survey, I want to be able to define specific targeting option to trigger the survey based on Rudderstack events or Rudderstack event properties.

Alex 6 days ago

🖇️

Integrations

Allow translating survey texts per language

You should be able to change survey texts per language.

Bruno from Featurebase About 1 month ago

💡

Feature Request

HelpScout Integration

Would love to see an integration with HelpScout to quickly create / link feature requests from customer feedback.

Corey Black 2 months ago

🖇️

Integrations

Integration with Linear Customer Requests

https://linear.app/customer-requests

Nacho Barral About 1 month ago

1

💡

Feature Request

Reject suggestions from post grouper and duplicate detector

It can become painful to always have to unselect posts that are falsely considered "duplicates" from the post grouper/duplicate view. To solve this, it would be great to have a way to refuse duplicate suggestions for a topic to keep the view cleaner.

Alex 8 days ago

💡

Feature Request

Add 'no-tag' filter option to Quick Filters

We already have a way to filter posts that have no tags associated with them. I’d prefer if I had this option under the Dashboard Feedback view, Quick Filters section, too.

Zsolt 9 days ago

💡

Feature Request

Translate roadmap names

Add the ability to translate roadmap names similarly to how you can translate the feedback boards. Currently, you can have basically everything translated except for the roadmap names:

Markus Palm 24 days ago

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Feature Request

llms.txt

Convert our help center to llms.txt format https://help.fables.gg/llms.txt https://mintlify.com/blog/simplifying-docs-with-llms-txt

Will (F&F Dev) 10 days ago

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Feature Request

Help Center image meta descriptions

Add the ability to add meta descriptions and alt tags to help center images.

Markus Palm About 1 month ago

💡

Feature Request

Ability to bulk assign Custom Fields to Feedback posts

Right now the bulk edit feature is not applied to Custom Fields. That means I am not able to apply custom fields values to many posts at once. Since the posts import feature is not allowing as well to assign values to custom fields, the only option to update manually each posts.

Alex 12 days ago

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Feature Request

Add Language

Support Hebrew in language settings

Cyndi Rizzitello 13 days ago

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Feature Request

Display upvote count on user list view

In the user list view, there are columns for posts and comments, but not for upvotes. When checking engagement from users, upvotes are important to us too.

Andrew Schorr 13 days ago

1

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Feature Request

Toggle on the changelog

Hi team i have attached a reference for the feature that we require on the changelog. Please let us know if this is possible.

Kroolo 14 days ago

1

🤔

Question

Comments from org members should default to private

As an org member, I would like to be able to default all my comments on a public post to private, and then make the conscious choice to make the comment public either before or after I post. (The consequence of forgetting to mark a comment as public and then doing it afterward is possibly losing a little bit of time. The consequence of unintentionally making a comment public which was meant to be private are… significantly more.)

Robert Atkins 15 days ago

1

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Feature Request

Link linear issues via API

Would be great to link linear issues via API - biggest missing piece to our custom slack bot

Will (F&F Dev) About 1 month ago

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Feature Request