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Please tell us what we can do to make Featurebase the best product for you.

Custom feedback scoring setups

There should be 1 simple way to set up the scoring method you prefer using custom post fields. Custom fields can be both public and internal, making them the perfect choice for them. We also already support number custom fields. To make them support different scoring setups like RICE, User impact score, and more, we should have these: Custom post fields visible in the dashboard view Sort based on custom fields There should be a way to set up an equation field that calculates the final value based on your inputted equation (be it RICE, Value/effort, etc.) This would make very comprehensive scoring setups possible, both customer-facing and internal, or both.

Markus from Featurebase About 1 month ago

3

Feedback & Roadmaps

Admin MCP Server

Especially in this agentic world, it would be great to have an official MCP Server (preferably remote) for admin actions. For example, I created a custom local MCP server based on the API docs to have GitHub Copilot update help center articles and give me a preview link to review and publish whenever I made a change. This saves me hours of time and actually helps me keep my help articles up to date.

Alex Z 25 days ago

General

Planned

Train/correct Fibi AI on its existing answers

Allow teams to select existing AI answers and use them as training signals for future responses by clicking “Improve answer” and inserting the ideal answer. This would let teams tell Fibi “this is the correct answer” and have it respond similarly next time, without needing to update help articles or add separate guidance.

Markus from Featurebase About 1 month ago

Support platform

Allow linking multiple Featurebase posts to a single Jira issue

I would like the ability to link multiple Featurebase posts to a single Jira issue. Currently, Featurebase enforces a 1:1 relationship, which means a Jira issue disappears from the search interface once it's linked to a post. While merging posts is a workaround, it has limitations, such as status updates only syncing with the directly linked (and potentially hidden) post. Enabling a many-to-one relationship would streamline our workflow for managing related requests under a single Jira issue.

Floris van Eck About 9 hours ago

Feedback & Roadmaps

[API-Webhooks] Webhook events for follow-up question responses

I’d like follow-up question answers (like vote importance) to be included in Webhook events or trigger their own events. This would allow us to automate workflows, such as automatically tagging a post as "Blocks onboarding" in real-time whenever a user submits an "Essential" vote. This is preferred over API polling as it allows for immediate action when a customer's priority changes.

Jeroen Boks About 9 hours ago

Feedback & Roadmaps

Filter posts by follow-up question answers (e.g., Importance/Urgency)

I want to be able to filter the main post list based on the answers given in follow-up questions. Specifically, I need to identify posts where at least one customer has marked their vote as "Essential" or "Blocking". Currently, this data is only visible at the individual vote level, meaning critical adoption blockers are buried unless we manually open every post.

Jeroen Boks About 10 hours ago

Feedback & Roadmaps

Public shareable links for individual posts (unauthenticated access)

I want to be able to share a direct link to a bug report or post that allows someone to view it without logging in, even if the board is private. This would allow a solid flow for bugs where users can see their specific issue via a link without the friction of logging in, while still keeping other companies' issues private. Currently, users are blocked and forced to log in to see a post via a link.

Bram Fofana About 15 hours ago

Feedback & Roadmaps

Customize default email templates for status changes (including automated updates)

I want to be able to customize the default email templates for post status changes. Currently, when using integrations like Linear to automatically update post statuses, the "Customize email" option is bypassed. I need a way to edit the default content of these emails so that my customers receive detailed and personalized updates without me having to manually send custom emails for every change.

Kim-André Heggenes 30 days ago

Feedback & Roadmaps

HubSpot bidirectional custom field sync (for tickets & deals)

Enable full, bidirectional sync of key HubSpot custom fields between tickets/deals and Featurebase, so all teams see the same structured data in either tool. Problem Current integration only shows a link + basic widget in HubSpot No detailed hubspot ticket/deal fields are synced to Featurebase; users must click out to see context Many internal users don’t have HubSpot access, so Featurebase users miss the structured info captured there. Product/engineering working in Featurebase can’t see fields like impact, use case, product area, retention/upsell context. Syncing these fields so teams can see them in both tools would solve the core use case for such integration and give teams a single source of truth across HubSpot and Featurebase. It would reduce tool‑switching and eliminates need for everyone to have access to both tools.

Markus from Featurebase About 1 month ago

Feedback & Roadmaps