Next
Native Enterprise SSO & SCIM Provisioning (SAML, Entra, Okta, Auth0)
Plug-and-play SSO and user provisioning for IT teams, without custom JWT setup. Covers: SAML 2.0 SSO with Microsoft Entra ID, Okta, Auth0, Google Workspace, and other major IdPs SCIM Directory Sync to auto-provision, update, and deactivate users when they join, change roles, or leave (full Joiner / Mover / Leaver lifecycle) IdP group to role mapping (e.g. Entra AD groups → Manager, Contributor, custom roles), so role changes flow in automatically Works with public portals, so internal team SSO doesn't require making your roadmap private
Markus from Featurebase about 1 month ago
General
Next
Native Enterprise SSO & SCIM Provisioning (SAML, Entra, Okta, Auth0)
Plug-and-play SSO and user provisioning for IT teams, without custom JWT setup. Covers: SAML 2.0 SSO with Microsoft Entra ID, Okta, Auth0, Google Workspace, and other major IdPs SCIM Directory Sync to auto-provision, update, and deactivate users when they join, change roles, or leave (full Joiner / Mover / Leaver lifecycle) IdP group to role mapping (e.g. Entra AD groups → Manager, Contributor, custom roles), so role changes flow in automatically Works with public portals, so internal team SSO doesn't require making your roadmap private
Markus from Featurebase about 1 month ago
General
Whitelist Scribehow (scribehow.com) iframes in Messenger widget
I want to be able to embed Scribehow guides in help articles and have them render correctly inside the Messenger widget, rather than showing "Unsupported embed platform". This is important because we use Scribehow for our guides and want users to view them directly in chat.
Karia Developers 6 days ago
Support platform
Whitelist Scribehow (scribehow.com) iframes in Messenger widget
I want to be able to embed Scribehow guides in help articles and have them render correctly inside the Messenger widget, rather than showing "Unsupported embed platform". This is important because we use Scribehow for our guides and want users to view them directly in chat.
Karia Developers 6 days ago
Support platform
Support tickets Dashboard
I want to have a support tickets dashboard where I can get the status and tickets under each status sorted by customers. As a manager this is important to me
vidhya 24 days ago
Support platform
Support tickets Dashboard
I want to have a support tickets dashboard where I can get the status and tickets under each status sorted by customers. As a manager this is important to me
vidhya 24 days ago
Support platform
In Progress
Improve Fibi accuracy, reliability & speed
Rework customer support AI Fibi to be more reliable and fast.
Kajsa about 1 month ago
Support platform
In Progress
Improve Fibi accuracy, reliability & speed
Rework customer support AI Fibi to be more reliable and fast.
Kajsa about 1 month ago
Support platform
Default new admin/team posts to an internal board (per-user default board)
When a team member (admin) creates a new post in the dashboard, the board selector currently defaults to a public/customer-facing board (e.g. "Feature ideas"). This creates a real risk of accidentally publishing internal-only ideas to customers before they are ready. Ideally there should be a feature to remember the last board or set a default one.
Petra Mo 9 days ago
Feedback & Roadmaps
Default new admin/team posts to an internal board (per-user default board)
When a team member (admin) creates a new post in the dashboard, the board selector currently defaults to a public/customer-facing board (e.g. "Feature ideas"). This creates a real risk of accidentally publishing internal-only ideas to customers before they are ready. Ideally there should be a feature to remember the last board or set a default one.
Petra Mo 9 days ago
Feedback & Roadmaps
Confluence Help Center Importer
I want a native importer to easily migrate my existing Confluence help articles into Featurebase without having to manually copy-paste them.
Servaas Dejaegher 5 days ago
Migrations
Help Center
Confluence Help Center Importer
I want a native importer to easily migrate my existing Confluence help articles into Featurebase without having to manually copy-paste them.
Servaas Dejaegher 5 days ago
Migrations
Help Center
Messenger support for Tauri/Electron
Add support for Featurebase widgets to function correctly within Tauri and Electron applications.
Jan 6 days ago
Support platform
Messenger support for Tauri/Electron
Add support for Featurebase widgets to function correctly within Tauri and Electron applications.
Jan 6 days ago
Support platform
Multiple authors for changelog posts
I want to be able to add multiple authors to a single changelog post. This is important for our team because we want to give credit to the entire development team for the updates we release.
Karia Developers 24 days ago
Changelog
Multiple authors for changelog posts
I want to be able to add multiple authors to a single changelog post. This is important for our team because we want to give credit to the entire development team for the updates we release.
Karia Developers 24 days ago
Changelog
Exclude banned users from @mentions, user search, and the dashboard Users list
When an admin bans a user from Feedback, the ban only blocks that user from portal actions (posting, commenting, voting, etc.). Banned users remain fully visible and mentionable in admin workflows, which is confusing and undermines the intent of a ban.
Robi Rohumaa 9 days ago
Feedback & Roadmaps
Exclude banned users from @mentions, user search, and the dashboard Users list
When an admin bans a user from Feedback, the ban only blocks that user from portal actions (posting, commenting, voting, etc.). Banned users remain fully visible and mentionable in admin workflows, which is confusing and undermines the intent of a ban.
Robi Rohumaa 9 days ago
Feedback & Roadmaps
Notification option for 'Ticket created by user'
I want a specific notification setting for when a new ticket is created by a user. Currently, I get notifications for feedback but not specifically for new support tickets, and it would be helpful to have a clear toggle for this event to ensure no new incoming support requests are missed.
Katie Harford about 1 month ago
Support platform
Notification option for 'Ticket created by user'
I want a specific notification setting for when a new ticket is created by a user. Currently, I get notifications for feedback but not specifically for new support tickets, and it would be helpful to have a clear toggle for this event to ensure no new incoming support requests are missed.
Katie Harford about 1 month ago
Support platform
Export Changelog data to CSV/Excel
I want to be able to export all my changelog entries to a CSV or Excel file. This is important for keeping external backups or sharing updates in other formats.
Althaaf Rachman 12 days ago
Changelog
Export Changelog data to CSV/Excel
I want to be able to export all my changelog entries to a CSV or Excel file. This is important for keeping external backups or sharing updates in other formats.
Althaaf Rachman 12 days ago
Changelog
Delete individual support tickets from dashboard
I want to be able to delete specific support tickets/conversations directly from the dashboard inbox. Currently, I can only resolve them, but I need a way to permanently remove them for better organization or privacy reasons.
Mike Haze 25 days ago
Support platform
Delete individual support tickets from dashboard
I want to be able to delete specific support tickets/conversations directly from the dashboard inbox. Currently, I can only resolve them, but I need a way to permanently remove them for better organization or privacy reasons.
Mike Haze 25 days ago
Support platform
Separate visibility toggles for Changelog Portal and Widget
I want to be able to choose whether a changelog post is published to the public website only, the in-app widget only, or both. Currently, the "Show on website & widgets" toggle controls both simultaneously, but I need the flexibility to publish posts (like backdated entries or specific updates) to the portal without them cluttering the in-app widget.
Julián Valentín 2 days ago
Changelog
Separate visibility toggles for Changelog Portal and Widget
I want to be able to choose whether a changelog post is published to the public website only, the in-app widget only, or both. Currently, the "Show on website & widgets" toggle controls both simultaneously, but I need the flexibility to publish posts (like backdated entries or specific updates) to the portal without them cluttering the in-app widget.
Julián Valentín 2 days ago
Changelog
Use as CvDAs as conditions/filters in Workflows
I want to use CVDAs to create conditional logic in the Workflows branch conditions and trigger settings to route conversations differently based on attribute values.
Markus from Featurebase 3 days ago
Support platform
Use as CvDAs as conditions/filters in Workflows
I want to use CVDAs to create conditional logic in the Workflows branch conditions and trigger settings to route conversations differently based on attribute values.
Markus from Featurebase 3 days ago
Support platform
Conversations Views: Allow filtering between tickets and conversations
Currently the custom view with filters doesn’t allow filtering plain conversations and customer tickets - which are shown in the same list. This can create a lot of clutter as it’ll be preventing reading and managing the topics easily. Goal: Have filter in custom views for conversations or tickets that allows a condition “Is Customer Ticket” or similar, allowing to create a ticket-only and/or customer only views.
Wil Vistal 3 days ago
Support platform
Conversations Views: Allow filtering between tickets and conversations
Currently the custom view with filters doesn’t allow filtering plain conversations and customer tickets - which are shown in the same list. This can create a lot of clutter as it’ll be preventing reading and managing the topics easily. Goal: Have filter in custom views for conversations or tickets that allows a condition “Is Customer Ticket” or similar, allowing to create a ticket-only and/or customer only views.
Wil Vistal 3 days ago
Support platform
Last Updated Timestamp Field for Tickets
I want a field to capture the date/time when a ticket was last updated so I can see when the most recent activity occurred at a glance.
vidhya 18 days ago
Support platform
Last Updated Timestamp Field for Tickets
I want a field to capture the date/time when a ticket was last updated so I can see when the most recent activity occurred at a glance.
vidhya 18 days ago
Support platform
Show exact time/timestamp for ticket creation
I want to be able to see the exact time/timestamp of when a ticket was created, not just the date. This is important for tracking response times and precise ticket history.
vidhya 18 days ago
Support platform
Show exact time/timestamp for ticket creation
I want to be able to see the exact time/timestamp of when a ticket was created, not just the date. This is important for tracking response times and precise ticket history.
vidhya 18 days ago
Support platform
Pause SLA clock based on Ticket Status
I want the Resolution SLA clock to automatically pause when a ticket is moved to an 'On-Hold' or 'Awaiting Customer' status, and resume when it's back to 'In-Progress'. This ensures SLA accuracy when waiting on external input.
vidhya 18 days ago
Support platform
Pause SLA clock based on Ticket Status
I want the Resolution SLA clock to automatically pause when a ticket is moved to an 'On-Hold' or 'Awaiting Customer' status, and resume when it's back to 'In-Progress'. This ensures SLA accuracy when waiting on external input.
vidhya 18 days ago
Support platform
Lock tickets post-resolution
I want tickets to become non-editable (locked) once they have been moved to a 'Resolved' status to maintain data integrity and prevent accidental changes to closed issues.
vidhya 18 days ago
Support platform
Lock tickets post-resolution
I want tickets to become non-editable (locked) once they have been moved to a 'Resolved' status to maintain data integrity and prevent accidental changes to closed issues.
vidhya 18 days ago
Support platform
Conditional/Dependent Fields for Inbox Tickets (Team-based Assignees)
I want to be able to create conditional dropdowns or dependent fields for tickets. Specifically, when I select a 'Team' (e.g., Support or Implementation), the 'Assignee' field should only list names associated with that specific team. This would help us organize tickets better and ensure they are assigned to the right people within the correct department.
vidhya 18 days ago
Support platform
Conditional/Dependent Fields for Inbox Tickets (Team-based Assignees)
I want to be able to create conditional dropdowns or dependent fields for tickets. Specifically, when I select a 'Team' (e.g., Support or Implementation), the 'Assignee' field should only list names associated with that specific team. This would help us organize tickets better and ensure they are assigned to the right people within the correct department.
vidhya 18 days ago
Support platform