Skip to main content

Add the ability to see who was notified by email and if the email was successful

Requests & Insights

We're sometimes unsure if email notifications went out to the right person or if they went out at all. I understand that it's very possible that the user doesn't care to look at the update/comment but there are other times where users have reported that they did not get an email.

Posted by info ·
1 comment

Log in to comment and vote

Comments1

  • cedars team

    •

    Jul 1, 2025

    We've noticed that users are not always receiving email notifications when they're tagged in comments. This behavior has been inconsistent. Some tagged users get the emails, while others don’t, even within the same organization. Because notifications sometimes do come through, we’re unsure if this can be chalked up to firewalls or spam filters on the user side.

    Any insight into what might be causing this, or guidance on settings we can check or recommend to users to improve notification reliability, would be greatly appreciated.