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Universal Roadmap

We manage our development in Notion. I'd love to have feedback boards sync'd with Notion databases.

Notion integration

Blaine Korte

Hi,As we've been using this platform for quite some time already, and with an obvious goal of expanding the services and features which we provide to our users - I feel like there is a need for a better support/experience for companies offering multiple products or categories of features to their users.At the moment the solution for this is to use tags, and filter by them. But when a community gets bigger that is not the best and most clear solution.The possible solution for this is to allow companies to "add" products in dashboard, and then each of those products would have their own feedback board and roadmap. While also having the option to view the feedback board and roadmap for all the products at once.I've made a small sketch to explain the concept easier:<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/1705498258170.png">

Better experience for "multi-product" companies

maksumic.anis

The old All-In-One widget lets users submit feedback and new ideas directly from the widget. We’ve configured it so there’s a button for new ideas and to submit issues. Currently, the new support widget home cards do not support this, so we would lose this key capability if we switch over.

Feedback Card for Messenger

Alex Z

For example, with the Clickup integration, there could be an option to set a limit of 10 upvotes for the post to be pushed to Clickup.

Upvote threshold for forwarding posts to issue management integrations

Bruno from Featurebase

Support bulk actions in the users module including:<ul><li><a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.featurebase.app/p/export-users-list-as-csv">Archive (deleting)</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.featurebase.app/p/export-users-list-as-csv">Exporting</a></li><li>Tagging</li><li>Sending a message (live chat &amp; email)</li><li><a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.featurebase.app/p/manually-subscribe-users-to-the-changelog-from-the-users-module-2">Subscribing to the changelog</a></li></ul>

Bulk actions in the users module

Markus from Featurebase

Users want two sorting directions (ascending and descending) for all options.For example, if the sorting option is ‘Upvotes’ there should be two options:<ol><li>Descending: where it shows the most upvoted posts first</li><li>Ascending: where it shows the least upvoted posts first.</li></ol>There should also be more status sorting options (some them renamed for clarity):<ul><li>Upvotes</li><li>Upvoter revenue</li><li>Trending</li><li>Importance (avg. of Usage Frequency, Urgency, and Importance)</li><li>Status</li><li>Status updated date</li><li>Posted date</li><li>Due date</li><li>Manual</li></ul>Also for roadmaps, it’s quite critical to have a <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.featurebase.app/p/manually-prioritize-cards-on-roadmap-by-dragging">manual sorting option</a>. And ‘Pending’ should be a filter, not a sorting option.This type of sorting would open up so many new ways to slice and dice feedback. Many users have asked for ways to sort ‘oldest posts first’ for example, but can’t with the current system.

Sorting rework

Add the ability to send out an email for the survey to all targeted users.

Añade la posibilidad de enviar un correo electrónico para la encuesta a todos los usuarios seleccionados.

Encuestas por correo electrónico

Email surveys

For auditing purpose we need the ability to export the users (Admin) list as CSV along with their email and role.

Export User & Companies list as CSV

Uri Nativ

At the moment all Featurebase posts are equal. However, it could be beneficial to enable a way to create a “parent” post which is connected to a lot of smaller posts.

Parent and sub-posts (hierarchy for features)

We’d need the ability to bulk export multiple chat conversations to analyze trends, identify frequently asked questions, and understand inquiries related to specific modules. This would allow for better insights into customer interactions and product areas.

Bulk export support conversations for analysis

Support Team

<a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://linear.app/customer-requests">https://linear.app/customer-requests</a>

Integration with Linear Customer Requests

Nacho Barral

A couple of use cases I have:<ol><li>End user reports an issue which requires opening a support thread with another provider, it’d be helpful to see both conversations in one place.</li><li>Some providers (like Stripe) send a new email on every reply, rather than using the same email thread, which introduces a lot of clutter in the inbox with every reply.</li></ol>

Support merging conversations / tickets

Amr from Lunch Flow

Previous/next article buttons + related articles at the bottom of articles

Will (F&F Dev)

When submitting posts, it's not very obvious to figure out to submit on behalf a customer, I have to click on my user icon on the corner and change it, but this is not very obvious for everyone + it can be easily missed and I submit a post without selecting the customer that I am submitting on behalf

Improve submitting on behalf experience

Abdelrahman Abouali

Currently, Fibi (and probably Help Center AI) doesn’t index and use info from the Help Center accordion elements used for FAQ. It’s super important to get this fixed, as we’re getting questions that are not answered but are documented.

ASAP

Have Fibi index content from Help Center's FAQ elements

Linear

It’s crucial that we support 'Select' &amp; 'Multi-select' type of attributes where you can create multiple options to chose from.The attribute options for ‘Users’ and ‘Companies’ should be the exact same as <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://help.featurebase.app/en/articles/4910121-conversation-data-attributes-cvdas-in-the-inbox">Conversation Data Attributes</a>:<img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/post/68dc58570f1c5a9b72e6d60c/01999cbb-69cc-7277-9390-9bf4b6520106/b64u-Q2xlYW5TaG90IDIwMjUtMTAtMDEgYXQgMDEuMjUuMDgucG5n.png" data-featurebase-content-filename="CleanShot 2025-10-01 at 01.25.08.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/post/68dc58570f1c5a9b72e6d60c/01999cbb-69cc-7277-9390-9bf4b6520106/b64u-Q2xlYW5TaG90IDIwMjUtMTAtMDEgYXQgMDEuMjUuMDgucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260711T070000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260711%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=d2083f9477e669d8bc96797b64984445eb336d3f61f9f0b807626c666924dfe4">

Support 'Select' & 'Multi-select' attribute types for user data

Support for different “site sections” to organize documentation into different parts or group the documentation of multiple products into a single site<img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/post/67ed72f9c1dac82d64a78067/0195f788-2be8-73e3-b6c8-c93af8032288/b64u-Q2xlYW5TaG90IDIwMjUtMDQtMDIgYXQgMjAuMjMuNTkucG5n.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/post/67ed72f9c1dac82d64a78067/0195f788-2be8-73e3-b6c8-c93af8032288/b64u-Q2xlYW5TaG90IDIwMjUtMDQtMDIgYXQgMjAuMjMuNTkucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260711T070000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260711%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=3195f3c3593316fc0a4b102981797cb066e8027aa6d05a3e06762781d0edd547" data-featurebase-content-filename="CleanShot 2025-04-02 at 20.23.59.png">

Tabs on top of the help center (site sections)

<ul><li>Allow closing, snoozing, and marking chats as priority quickly from the chat list</li><li>Also, allow bulk actions for chats: <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.featurebase.app/p/option-to-delete-conversation-when-testing-conversation-functionality-or-theres">deleting</a>, tagging, assigning, etc</li></ul>

Bulk actions for conversations

Would love the ability to programmatically create, delete, and update segments using the API, and also manage article visibility based on segments using the API as well. This would help us programmatically manage access to help center articles when in use with the user identification APIs you already have.

Manage user segments using the API

Fedor Paretsky

As mentioned in <span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-md" data-id="eyJhcnRpY2xlSWQiOiIzNDAzODYzIiwiaGVscENlbnRlcklkIjoicWRmOWh0b2p5ejByaWJ3cCIsIm9yZ2FuaXphdGlvbklkIjoiNWZlYmRlMTJkYzU2ZDYwMDEyZDQ3ZGI2IiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Custom training content for Fibi AI Agent">@Custom training content for Fibi AI Agent that there is no automatic recrawler implemented yet. Could this be solved by adding a button to refresh/ re crawl the list websites ? this can be help helpful to trigger the process manually instead of removing and adding the website links.

Recrawl Fibi custom data

Mustafa Jafar

Make support reporting more advanced &amp; add more support metrics including:<ul><li>Reopen rate - the percentage of conversations that users reopened</li><li>Agent Handling Time / Active Work Time - the total time an agent actively worked on a conversation (read, responded, updated status, added comments)</li><li>One-touch tickets - tickets that were resolved after only one interaction (one agent message), without further clarification or repeated user requests.</li><li>Chats missed is a metric that shows the number of incoming chats that agents did not respond to in time or did not respond to at all.</li><li>CSAT (Customer Satisfaction survey results)</li><li>SLA breach rate and compliance</li><li>Distribution by product area or label/tag</li><li>Volume and breakdown by company, customer segment/tier</li></ul>AI-powered insights:<ul><li>Automated sentiment/theme clustering</li><li>Volume and trend detection</li></ul>

Advanced support reporting & analytics

Fully bring the Featurebase messenger experience to your Slack channel and provide support seamlessly to users wherever they are.<ul><li>A bot in Slack that can respond to customers’ requests</li><li>Create posts from requests in slack automatically</li><li>Answer to customers in Slack from FB messenger interface</li></ul>etc.

Полностью интегрируйте мессенджер Featurebase в свой канал Slack и обеспечивайте бесперебойную поддержку пользователей, где бы они ни находились.<ul><li>Бот в Slack, способный отвечать на запросы клиентов</li><li>Автоматически создавайте сообщения в Slack на основе запросов</li><li>Отвечайте клиентам в Slack прямо из интерфейса мессенджера Facebook</li></ul>и т. д.

Интеграция со Slack для модуля поддержки

Slack integration for support module

A salesforce integration that would:<ul><li>show prospects' feature requests and their status inside Salesforce</li><li>allow searching and creating Featurebase posts from&nbsp;Salesforce</li><li>sync customers and their attributes to Featurebase</li></ul>

Salesforce integration

Example project

Update: the support platform is now out of closed beta and available for everyone! You can enable it from <a target="_blank" rel="noopener noreferrer nofollow" class="dark:hover:underline decoration-indigo-400/60 link" href="https://auth.featurebase.app/choose-org?redirect=/settings/support/general">Settings → Support → General</a>.<img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/post/6705690ac3d5e652609dd482/01966814-0178-7163-bcdd-537f07f128d9/b64u-aW1hZ2UucG5n.png" data-featurebase-content-filename="image.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/post/6705690ac3d5e652609dd482/01966814-0178-7163-bcdd-537f07f128d9/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260711T070000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260711%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=25fc10aa183053c3f634e908e672b2c61b5862953f606aeb6cd164d2864b8bd0">

Μονάδα ζωντανής συνομιλίας &amp; γραφείου βοήθειας

Live chat & help desk module

Uuendus: tugiteenuse platvorm on nüüd väljunud suletud beetaversioonist ja kättesaadav kõigile! Saad selle sisse lülitada menüüs <a target="_blank" rel="noopener noreferrer nofollow" class="dark:hover:underline decoration-indigo-400/60 link" href="https://auth.featurebase.app/choose-org?redirect=/settings/support/general">„Seaded“ → „Tugi“ → „Üldine</a>“.<img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/post/6705690ac3d5e652609dd482/01966814-0178-7163-bcdd-537f07f128d9/b64u-aW1hZ2UucG5n.png" data-featurebase-content-filename="image.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/post/6705690ac3d5e652609dd482/01966814-0178-7163-bcdd-537f07f128d9/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260711T070000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260711%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=25fc10aa183053c3f634e908e672b2c61b5862953f606aeb6cd164d2864b8bd0">

Reaalajas vestlus ja klienditoe moodul

Module de chat et d'assistance en ligne

Completed

Hi, For the NPS survey feature it would be great to be able to automatically show the survey again after X months (or weeks/etc.) to keep track of the NPS trends. :)

Survey automatically repeat after X time

Users should have the ability to automatically send a CSAT survey to a contact immediately after a conversation is closed. This would streamline the feedback collection process and provide timely insights into customer satisfaction with support interactions.

Automate CSAT survey after conversation closure

Silver Scone

Allow creating multiple help centers in Featurebase

Sonia De Menditte

Hide From Search Engine. Add the option to add a no-index tag to the feedback portal.

Hide From Search Engine

Viswanath VB

Would be nice to answer support tickets on the go and all that

Mobile app for the Support Platform

Set up custom automations and workflows based on the rules you define, like:<ul><li>Assigning chats automatically to the correct teammates / teams</li><li><a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.featurebase.app/p/auto-close-abondoned-workflow-conversations-setting">Auto-close conversations</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.featurebase.app/p/service-level-agreements-slas">SLAs</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.featurebase.app/p/automated-follow-up-from-fibi-to-see-if-customer-got">Automatic follow-up questions from Fibi</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://feedback.featurebase.app/p/email-ticket-autoreply">Email ticket autoreplies</a></li><li>etc</li></ul>

Workflows & automations for the Support Platform

There should be a company tab/view in the users module that shows just the companies. And under each companies card you would need to see the whole company’s:<ul><li>Employees</li><li>Revenue</li><li>Feedback, activity, posts, votes</li><li>Domain</li><li>etc.</li></ul>It should auto-detect employees by their email domain.

'Company' tab in users module

Support module webhooks can help teams create custom notification and actionable systems around the module. This can help reduce response times and ensure that all conversations are handled well.Supported events<ul><li>Conversation is started</li><li>Message is received</li><li>Reply is sent</li><li>Conversation is resolved</li><li>Handover requested</li></ul>Potential usage<ul><li>Custom notifications (i.e., Teams, Slack Discord) for specific events</li><li>Custom use of AI to process feedback and auto-create Linear issues</li><li>Track conversations in external tools (i.e., Linear, Planner, Asana)</li></ul>Requested data in event (beyond the obvious)<ul><li>Link to open conversation in support module</li></ul>

Support Module Webhooks

Implement a general email-to-ticket system within Featurebase. This system should allow users to connect any support email inbox. Incoming emails to this inbox would automatically create new 'tickets' within Featurebase, each assigned a unique, sequential ticket ID. This functionality would enable teams and clients to easily reference specific support inquiries (e.g., "As a followup of ticket #123"), streamlining communication and potentially replacing the need for a separate, expensive ticketing system.

Implementieren Sie ein allgemeines E-Mail-zu-Ticket-System innerhalb von Featurebase. Dieses System sollte es Benutzern ermöglichen, jeden beliebigen Support-E-Mail-Posteingang anzubinden. Eingehende E-Mails an diesen Posteingang würden automatisch neue „Tickets“ in Featurebase erstellen, denen jeweils eine eindeutige, fortlaufende Ticket-ID zugewiesen wird. Diese Funktion würde es Teams und Kunden ermöglichen, leicht auf bestimmte Supportanfragen Bezug zu nehmen (z. B. „Als Folge von Ticket Nr. 123“), wodurch die Kommunikation optimiert und möglicherweise die Notwendigkeit eines separaten, teuren Ticketingsystems ersetzt würde.

Ticketingsystem mit eindeutigen öffentlichen IDs

Ticketing system with unique public IDs

Amber Sandwich

Hi, ProblemOur company has users around the world. And not all users use browsers with built-in translator. SolutionI suggest you make an autotranslation. It is possible to place this feature in the setting so that the admin can turn it on and turn off.

Translations

Make an auto-translator

Kseniia

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