Ticket filters in Inbox search

Teams need a faster way to find and organize tickets from the Inbox search panel.

Right now, tickets can be filtered by fields like Assignee and Team, but there is no easy way to filter or search by ticket-specific details such as Ticket ID or Ticket Type.

Requested filters

• Ticket ID / ticket number

• Ticket Type

Why this matters

When a customer or teammate references a specific ticket number, admins should be able to jump directly to that ticket instead of searching by title keywords or manually scanning the Inbox.

Adding ticket-specific filters to Inbox search would make it easier to:

• Find a ticket by its numerical ID

• Filter tickets by type

• Build more useful ticket views

• Manage support conversations faster from one place