Persist draft text in Messenger widget when closed
I want the Messenger widget to save unsent text when a user closes the bubble. Currently, if a user types a message but closes the bubble (e.g., to look something up), the text is lost. Saving this would be more customer-friendly.
Bram Fofana 7 days ago
Persist draft text in Messenger widget when closed
I want the Messenger widget to save unsent text when a user closes the bubble. Currently, if a user types a message but closes the bubble (e.g., to look something up), the text is lost. Saving this would be more customer-friendly.
Bram Fofana 7 days ago
Add Admins / Full seats to support conversations
I would to send an answer to a customer. To inform colleagues at the same time, i like to add them to the support conversation / set them in ‘CC’.
Franziska Mews 27 days ago
Add Admins / Full seats to support conversations
I would to send an answer to a customer. To inform colleagues at the same time, i like to add them to the support conversation / set them in ‘CC’.
Franziska Mews 27 days ago
[Workflows] Better handling for existing user email collisions
Workflow collect-data form returns server error when updating a user email to an existing value. When a customer reaches a workflow Collect Data step and submits a form containing the user email field, the submission can fail with an internal server error if the entered email is already used by another user in the same organization. The backend correctly detects the uniqueness conflict, but currently surfaces it as a 500 instead of a user-friendly validation error. This makes the workflow appear broken even though the root cause is a duplicate unique identifier value. Repro: Create an end-user with email A Connect to Webchat as a user with email B Once the workflow asks for email - provide email A Email field is displaying server error on submit - unable to continue The system should treat it as an identity-resolution case rather than a generic validation failure - i.e. either merge user with duplicate, switch initially submitted email to the newer one or switch user to a lead perhaps
Floris de Vries 41 minutes ago
[Workflows] Better handling for existing user email collisions
Workflow collect-data form returns server error when updating a user email to an existing value. When a customer reaches a workflow Collect Data step and submits a form containing the user email field, the submission can fail with an internal server error if the entered email is already used by another user in the same organization. The backend correctly detects the uniqueness conflict, but currently surfaces it as a 500 instead of a user-friendly validation error. This makes the workflow appear broken even though the root cause is a duplicate unique identifier value. Repro: Create an end-user with email A Connect to Webchat as a user with email B Once the workflow asks for email - provide email A Email field is displaying server error on submit - unable to continue The system should treat it as an identity-resolution case rather than a generic validation failure - i.e. either merge user with duplicate, switch initially submitted email to the newer one or switch user to a lead perhaps
Floris de Vries 41 minutes ago
Partially Completed
Don't show 'ask Fibi' in the default handover message when fibi is disabled
Fibi is fully disabled but the handover message still shows “Ask me (Fibi bot) questions)”: It should just say “Feel free to leave a message for the team”.
Markus from Featurebase About 1 month ago
Partially Completed
Don't show 'ask Fibi' in the default handover message when fibi is disabled
Fibi is fully disabled but the handover message still shows “Ask me (Fibi bot) questions)”: It should just say “Feel free to leave a message for the team”.
Markus from Featurebase About 1 month ago
Awaiting clarification
Fibi AI chat stoped asking for the user’s email
I have the Basic level of Fibi AI chat, and previously it always asked for the user’s email address when it was going to hand the conversation over to a human, but I’m no longer receiving that information. It stopped five days ago. What can I do?
SmakShare 3 days ago
Awaiting clarification
Fibi AI chat stoped asking for the user’s email
I have the Basic level of Fibi AI chat, and previously it always asked for the user’s email address when it was going to hand the conversation over to a human, but I’m no longer receiving that information. It stopped five days ago. What can I do?
SmakShare 3 days ago
Workflow trigger for repeated intents (e.g. ask for human twice)
I want to be able to create a workflow action where if a user asks Fibi to talk to someone multiple times (e.g., 2 times), Fibi can then trigger a specific action like collecting their name and email and forwarding it to the team. Currently, Fibi seems to handle intents on the first occurrence, and there's no way to set a 'counter' or threshold for repeated requests within a single conversation.
Shawn 5 days ago
Workflow trigger for repeated intents (e.g. ask for human twice)
I want to be able to create a workflow action where if a user asks Fibi to talk to someone multiple times (e.g., 2 times), Fibi can then trigger a specific action like collecting their name and email and forwarding it to the team. Currently, Fibi seems to handle intents on the first occurrence, and there's no way to set a 'counter' or threshold for repeated requests within a single conversation.
Shawn 5 days ago
Planned
Train/correct Fibi AI on its existing answers
Allow teams to select existing AI answers and use them as training signals for future responses by clicking “Improve answer” and inserting the ideal answer. This would let teams tell Fibi “this is the correct answer” and have it respond similarly next time, without needing to update help articles or add separate guidance.
Markus from Featurebase About 2 months ago
Planned
Train/correct Fibi AI on its existing answers
Allow teams to select existing AI answers and use them as training signals for future responses by clicking “Improve answer” and inserting the ideal answer. This would let teams tell Fibi “this is the correct answer” and have it respond similarly next time, without needing to update help articles or add separate guidance.
Markus from Featurebase About 2 months ago
Message Reactions in Messenger
I want to be able to "like" or react to messages in the Messenger live chat. Sometimes a full response feels like too much, and a simple like would be sufficient for acknowledgment.
Frederik Beier 7 days ago
Message Reactions in Messenger
I want to be able to "like" or react to messages in the Messenger live chat. Sometimes a full response feels like too much, and a simple like would be sufficient for acknowledgment.
Frederik Beier 7 days ago
Email signature logo forced into 1:1 ratio causing distortion
Landscape signature images appear stretched when the system forces them into a square aspect ratio instead of maintaining their original proportions.
Thierry Maasdam 7 days ago
Email signature logo forced into 1:1 ratio causing distortion
Landscape signature images appear stretched when the system forces them into a square aspect ratio instead of maintaining their original proportions.
Thierry Maasdam 7 days ago
Stop trimming trailing whitespace in messenger input when pre-filled
I want the messenger to stop trimming trailing whitespace when it's opened with existing text. This would allow me to start a message and not have to manually add a space before continuing to type. It's important for making the transition from pre-filled text to user input more seamless.
Alex Z 8 days ago
Stop trimming trailing whitespace in messenger input when pre-filled
I want the messenger to stop trimming trailing whitespace when it's opened with existing text. This would allow me to start a message and not have to manually add a space before continuing to type. It's important for making the transition from pre-filled text to user input more seamless.
Alex Z 8 days ago
Fibi draft internal notes for team review
I want Fibi to be able to draft an internal note in the workflow instead of responding directly to the customer. This would allow the team to review Fibi's suggested answer before it is sent or to use it as internal context. This is important for quality control and team collaboration.
JAY 11 days ago
Fibi draft internal notes for team review
I want Fibi to be able to draft an internal note in the workflow instead of responding directly to the customer. This would allow the team to review Fibi's suggested answer before it is sent or to use it as internal context. This is important for quality control and team collaboration.
JAY 11 days ago
One-click HelpCrunch migration
Automatic importer to migrate HelpCrunch knowledge base & conversations to Featurebase.
Markus from Featurebase About 1 month ago
Migrations
One-click HelpCrunch migration
Automatic importer to migrate HelpCrunch knowledge base & conversations to Featurebase.
Markus from Featurebase About 1 month ago
Migrations
Better language around out of office notice
I had someone chat in right after we closed on a Friday and it said we would be back in 60+ hours. I would just like it to say something like “we’ll be back on Monday” or even the next business day
An Anonymous User 26 days ago
Better language around out of office notice
I had someone chat in right after we closed on a Friday and it said we would be back in 60+ hours. I would just like it to say something like “we’ll be back on Monday” or even the next business day
An Anonymous User 26 days ago
Show .eml attachments in Inbox timeline
I want .eml file attachments to be visible in the main conversation timeline of the Featurebase Inbox. Currently, they are only visible when clicking "View full email" / "Raw" view, while other file types like .docx show up in the main timeline correctly. This makes it difficult to see when a customer has attached an email to their message.
Shreya Yadav 12 days ago
Show .eml attachments in Inbox timeline
I want .eml file attachments to be visible in the main conversation timeline of the Featurebase Inbox. Currently, they are only visible when clicking "View full email" / "Raw" view, while other file types like .docx show up in the main timeline correctly. This makes it difficult to see when a customer has attached an email to their message.
Shreya Yadav 12 days ago
Allow translation/customization of system error messages
Currently Fibi displays system error messages like handover notifications in English regardless of conversation language, breaking the user experience flow. Allowing translation or custom text would maintain consistency.
Takayuki Eiki 27 days ago
Translations
Allow translation/customization of system error messages
Currently Fibi displays system error messages like handover notifications in English regardless of conversation language, breaking the user experience flow. Allowing translation or custom text would maintain consistency.
Takayuki Eiki 27 days ago
Translations
Scale down large images in incoming email signatures
I want incoming email signatures to be scaled down or have a max-width constraint in the Help Desk. Currently, logos and social media icons from incoming emails are displayed at their original size, which can be very large and take up too much space in the conversation view. This makes it difficult to read the actual message.
Dr. Sebastian Dreher 13 days ago
Scale down large images in incoming email signatures
I want incoming email signatures to be scaled down or have a max-width constraint in the Help Desk. Currently, logos and social media icons from incoming emails are displayed at their original size, which can be very large and take up too much space in the conversation view. This makes it difficult to read the actual message.
Dr. Sebastian Dreher 13 days ago
Clearer language indicators in Inbox when translation limits are hit
I want the support inbox to clearly show the actual language a message is being sent in, especially when translation limits are reached. Currently, if a visitor's browser is set to English, the UI shows 'Auto-translated to English' even if the message is sent in the original language (e.g., Dutch) because the character limit was hit. This is confusing and makes it hard to know what the customer actually received.
Bas Janssen 13 days ago
Translations
Clearer language indicators in Inbox when translation limits are hit
I want the support inbox to clearly show the actual language a message is being sent in, especially when translation limits are reached. Currently, if a visitor's browser is set to English, the UI shows 'Auto-translated to English' even if the message is sent in the original language (e.g., Dutch) because the character limit was hit. This is confusing and makes it hard to know what the customer actually received.
Bas Janssen 13 days ago
Translations
Inbox dark mode can make dark-themed emails unreadable
Emails viewed in the inbox can become unreadable in dark mode, especially when the original email uses a dark background with light text. The inbox renderer appears to override the email body styling by forcing text colors and background to change, which can effectively hide the message text. As a temporary workaround, switching the app to light mode makes the email readable again.
Serhii Mishchenko 15 days ago
Inbox dark mode can make dark-themed emails unreadable
Emails viewed in the inbox can become unreadable in dark mode, especially when the original email uses a dark background with light text. The inbox renderer appears to override the email body styling by forcing text colors and background to change, which can effectively hide the message text. As a temporary workaround, switching the app to light mode makes the email readable again.
Serhii Mishchenko 15 days ago