Whitelist Scribehow (scribehow.com) iframes in Messenger widget
I want to be able to embed Scribehow guides in help articles and have them render correctly inside the Messenger widget, rather than showing "Unsupported embed platform". This is important because we use Scribehow for our guides and want users to view them directly in chat.
Karia Developers 6 days ago
Whitelist Scribehow (scribehow.com) iframes in Messenger widget
I want to be able to embed Scribehow guides in help articles and have them render correctly inside the Messenger widget, rather than showing "Unsupported embed platform". This is important because we use Scribehow for our guides and want users to view them directly in chat.
Karia Developers 6 days ago
Support tickets Dashboard
I want to have a support tickets dashboard where I can get the status and tickets under each status sorted by customers. As a manager this is important to me
vidhya 24 days ago
Support tickets Dashboard
I want to have a support tickets dashboard where I can get the status and tickets under each status sorted by customers. As a manager this is important to me
vidhya 24 days ago
Notification option for 'Ticket created by user'
I want a specific notification setting for when a new ticket is created by a user. Currently, I get notifications for feedback but not specifically for new support tickets, and it would be helpful to have a clear toggle for this event to ensure no new incoming support requests are missed.
Katie Harford about 1 month ago
Notification option for 'Ticket created by user'
I want a specific notification setting for when a new ticket is created by a user. Currently, I get notifications for feedback but not specifically for new support tickets, and it would be helpful to have a clear toggle for this event to ensure no new incoming support requests are missed.
Katie Harford about 1 month ago
Delete individual support tickets from dashboard
I want to be able to delete specific support tickets/conversations directly from the dashboard inbox. Currently, I can only resolve them, but I need a way to permanently remove them for better organization or privacy reasons.
Mike Haze 25 days ago
Delete individual support tickets from dashboard
I want to be able to delete specific support tickets/conversations directly from the dashboard inbox. Currently, I can only resolve them, but I need a way to permanently remove them for better organization or privacy reasons.
Mike Haze 25 days ago
Use as CvDAs as conditions/filters in Workflows
I want to use CVDAs to create conditional logic in the Workflows branch conditions and trigger settings to route conversations differently based on attribute values.
Markus from Featurebase 3 days ago
Use as CvDAs as conditions/filters in Workflows
I want to use CVDAs to create conditional logic in the Workflows branch conditions and trigger settings to route conversations differently based on attribute values.
Markus from Featurebase 3 days ago
Conversations Views: Allow filtering between tickets and conversations
Currently the custom view with filters doesn’t allow filtering plain conversations and customer tickets - which are shown in the same list. This can create a lot of clutter as it’ll be preventing reading and managing the topics easily. Goal: Have filter in custom views for conversations or tickets that allows a condition “Is Customer Ticket” or similar, allowing to create a ticket-only and/or customer only views.
Wil Vistal 3 days ago
Conversations Views: Allow filtering between tickets and conversations
Currently the custom view with filters doesn’t allow filtering plain conversations and customer tickets - which are shown in the same list. This can create a lot of clutter as it’ll be preventing reading and managing the topics easily. Goal: Have filter in custom views for conversations or tickets that allows a condition “Is Customer Ticket” or similar, allowing to create a ticket-only and/or customer only views.
Wil Vistal 3 days ago
Last Updated Timestamp Field for Tickets
I want a field to capture the date/time when a ticket was last updated so I can see when the most recent activity occurred at a glance.
vidhya 18 days ago
Last Updated Timestamp Field for Tickets
I want a field to capture the date/time when a ticket was last updated so I can see when the most recent activity occurred at a glance.
vidhya 18 days ago
Show exact time/timestamp for ticket creation
I want to be able to see the exact time/timestamp of when a ticket was created, not just the date. This is important for tracking response times and precise ticket history.
vidhya 18 days ago
Show exact time/timestamp for ticket creation
I want to be able to see the exact time/timestamp of when a ticket was created, not just the date. This is important for tracking response times and precise ticket history.
vidhya 18 days ago
Pause SLA clock based on Ticket Status
I want the Resolution SLA clock to automatically pause when a ticket is moved to an 'On-Hold' or 'Awaiting Customer' status, and resume when it's back to 'In-Progress'. This ensures SLA accuracy when waiting on external input.
vidhya 18 days ago
Pause SLA clock based on Ticket Status
I want the Resolution SLA clock to automatically pause when a ticket is moved to an 'On-Hold' or 'Awaiting Customer' status, and resume when it's back to 'In-Progress'. This ensures SLA accuracy when waiting on external input.
vidhya 18 days ago
Lock tickets post-resolution
I want tickets to become non-editable (locked) once they have been moved to a 'Resolved' status to maintain data integrity and prevent accidental changes to closed issues.
vidhya 18 days ago
Lock tickets post-resolution
I want tickets to become non-editable (locked) once they have been moved to a 'Resolved' status to maintain data integrity and prevent accidental changes to closed issues.
vidhya 18 days ago
Conditional/Dependent Fields for Inbox Tickets (Team-based Assignees)
I want to be able to create conditional dropdowns or dependent fields for tickets. Specifically, when I select a 'Team' (e.g., Support or Implementation), the 'Assignee' field should only list names associated with that specific team. This would help us organize tickets better and ensure they are assigned to the right people within the correct department.
vidhya 18 days ago
Conditional/Dependent Fields for Inbox Tickets (Team-based Assignees)
I want to be able to create conditional dropdowns or dependent fields for tickets. Specifically, when I select a 'Team' (e.g., Support or Implementation), the 'Assignee' field should only list names associated with that specific team. This would help us organize tickets better and ensure they are assigned to the right people within the correct department.
vidhya 18 days ago
Option to disable specific metadata tracking (location & page views) in Messenger
I want to be able to restrict or disable specific metadata tracking (such as pages visited and user's location) in the in-app messenger without having to disable the messenger entirely. This is important for privacy compliance and user data control.
Anastasiia Ozerova-Jokela 5 days ago
Option to disable specific metadata tracking (location & page views) in Messenger
I want to be able to restrict or disable specific metadata tracking (such as pages visited and user's location) in the in-app messenger without having to disable the messenger entirely. This is important for privacy compliance and user data control.
Anastasiia Ozerova-Jokela 5 days ago
Ability to view the original HTML email in Support Inbox
We would to view the original HTML email. Currently, emails are automatically translated, and the text is somewhat parsed. As we sometimes receive unwanted newsletters, this makes it impossible to click on the unsubscribe button. Blocking a contact is also not a desirable solution, as it pertains to specific email subscriptions. We believe that having access to the original HTML email would greatly enhance our user experience and allow us to manage our subscriptions more effectively. Thank you for considering this request.
Bas den Hoed 5 days ago
Ability to view the original HTML email in Support Inbox
We would to view the original HTML email. Currently, emails are automatically translated, and the text is somewhat parsed. As we sometimes receive unwanted newsletters, this makes it impossible to click on the unsubscribe button. Blocking a contact is also not a desirable solution, as it pertains to specific email subscriptions. We believe that having access to the original HTML email would greatly enhance our user experience and allow us to manage our subscriptions more effectively. Thank you for considering this request.
Bas den Hoed 5 days ago
Block non-whitelisted URLs in support chat
I want to be able to block people from sending URLs that are not whitelisted in the support chat to prevent spam and malicious links.
Russ Makhauri 6 days ago
Block non-whitelisted URLs in support chat
I want to be able to block people from sending URLs that are not whitelisted in the support chat to prevent spam and malicious links.
Russ Makhauri 6 days ago
Settings 'save' button
in page dashboard/settings/support/customization I’ve configured my settings but didn’t notice ‘Save change’ in top right corner, left page, in few days noticed issue. Suggestion - alert ‘you have unsaved changes’.
Nikita Bobers 8 days ago
Settings 'save' button
in page dashboard/settings/support/customization I’ve configured my settings but didn’t notice ‘Save change’ in top right corner, left page, in few days noticed issue. Suggestion - alert ‘you have unsaved changes’.
Nikita Bobers 8 days ago
Filter conversations by originating URL / Create views based on URL
I want to be able to filter conversations in the inbox or create custom views based on the URL they were created from (e.g., containing '/example'). This will help us separate conversations coming from our different products.
Product team 10 days ago
Filter conversations by originating URL / Create views based on URL
I want to be able to filter conversations in the inbox or create custom views based on the URL they were created from (e.g., containing '/example'). This will help us separate conversations coming from our different products.
Product team 10 days ago
OR condition for tag filtering in search bar
I want to be able to filter by multiple tags in the search bar using an OR condition instead of the default AND condition. Currently, selecting multiple tags applies an AND condition, which limits the results too much when I want to see posts matching any of the selected tags.
Lakshmi Narayana 10 days ago
OR condition for tag filtering in search bar
I want to be able to filter by multiple tags in the search bar using an OR condition instead of the default AND condition. Currently, selecting multiple tags applies an AND condition, which limits the results too much when I want to see posts matching any of the selected tags.
Lakshmi Narayana 10 days ago