Improve AI Bot Training with Closed Live Chat Transcripts

Allow the AI bot to learn from completed live chat conversations and support tickets. By analyzing successful human agent interactions, the AI can improve its understanding of user issues and learn effective resolution strategies, excluding its own previous responses to focus on human expertise.
Post type
πŸ’‘ New feature
What part of support platform?
Fibi AI Agent

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Upvoters
Status

Planned

Board

Support platform

Date

9 months ago

Author

Cameron Kolick

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