Support for multiple support emails - Team and Team member based Email Sender IDs

We have different support emails for various purposes (e.g., one for employee support and one for customer support), each managed by separate teams with unique responses, help center articles, and workflows. It would be very beneficial if Featurebase allowed us to add and manage multiple support email addresses and corresponding inboxes, each with distinct team assignments and settings.

Could you consider enabling the addition of multiple support email inboxes so each team can have its own dedicated channel, responses, and help resources, fully separated from other teams?

Thank you for considering this enhancement!

Post type
πŸ’‘ New feature
What part of support platform?
Inbox

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Upvoters
Status

In Review

Board

Support platform

Date

4 months ago

Author

Simon van beldoo

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