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Featurebase Copilot in the inbox

Helpdesk

The support inbox should have a Copilot AI functionality where human agents can ask questions about any relevant data sources (inc. help center, roamdap, product updates, and any custom external sources) to always give a relevant answer without leaving the dashboard ever.

Post type
💡 New feature
What part of Help Desk?
Posted by Markus Palm ·
Status: Completed3 comments

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Comments3

  • Markus Palm changed status to Completed
    Team•

    Feb 6

    Pinned

    Copilot is here to help your team answer customers faster and stay consistent, directly inside your Featurebase Inbox.

    Copilot uses your help center, past conversations, macros, and roadmap to generate accurate, context-aware answers while you reply.

    You can use Copilot to:

    • Summarize lengthy conversations

    • Get instant AI replies based on full conversation context

    • Ask internal questions about processes or past cases

    • Onboard new teammates faster

    Learn more and get started: Copilot overview

  • Musthaq

    •

    Aug 24

    Copilot overview

  • Markus Palm

    Team•

    Jun 5, 2025

    We already have super good help center AI answers which I personally use often when answering in support, but ideally I wouldn’t switch tabs and would get them straight from my inbox.