Support Module Webhooks

Support module webhooks can help teams create custom notification and actionable systems around the module. This can help reduce response times and ensure that all conversations are handled well.

Supported events

• Conversation is started

• Message is received

• Reply is sent

• Conversation is resolved

• Handover requested

Potential usage

• Custom notifications (i.e., Teams, Slack Discord) for specific events

• Custom use of AI to process feedback and auto-create Linear issues

• Track conversations in external tools (i.e., Linear, Planner, Asana)

Requested data in event (beyond the obvious)

• Link to open conversation in support module