Manual SLA Adjustment in UI

I would like the ability to manually change an assigned Service Level Agreement (SLA) directly within the user interface.

Currently, SLA changes are only possible through workflows.

Our use case involves situations where a customer might raise a critical ticket, but upon review, we deem it to be a medium priority - or vice-versa.

We need to be able to downgrade or upgrade the SLA in the UI, similar to how other ticket attributes can be adjusted.