"Ask Featurebase" AI for the whole workspace

Featurebase should have a workspace-wide internal AI assistant that can answer questions and help teammates understand what is happening across their workspace.

Instead of separate “AI support copilot” and “Ask feedback”, teammates should be able to ask questions from a single “Ask Featurebase” chat across support conversations, tickets, feedback, customers, product requests, and other workspace data.

Example questions

• What were customers most unhappy about this week?

• Which support conversations need attention?

• What topics came up most often, and how were they resolved?

• Which customers are asking for the same thing?

• What feedback should we prioritize based on recent conversations?

• Are any teammates handling conversations in a way that needs review?

• What changed in this workspace since I was last online?

Teams need a fast way to understand patterns across many customer interactions without manually reading through every conversation, ticket, or feedback post.

A workspace-wide "Ask Featurebase" experience would make Featurebase feel more like an intelligent operating layer for customer feedback and support. Similar to how Linear Agent, Ask Attio, and PostHog AI are grounded in each product’s workspace data, Featurebase could help teams ask questions, find patterns, summarize context, and take action from one place.