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Integrations

Similar to the segment integration.Tracking events, page views, etc...

In Review

PostHog integration

Bruno from Featurebase

Connect Featurebase natively with <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="http://n8n.com">n8n.io</a> to build automations and connect Featurebase with other apps.

n8n integration

Erik Kaljumäe

Like the Segment integration, it would be great to be able to integrate using Mixpanel's <a target="_blank" rel="noopener noreferrer nofollow" class="text-indigo-500 dark:text-indigo-300 cursor-pointer" href="https://docs.mixpanel.com/docs/tracking-methods/sdks/javascript">javascript SDK.</a>This would allow us to track users and events such as upvoting and leaving feedback and allowing for the identify functionality also. Im voting for this because Segment is expensive, and adds a new layer to our data pipeline, where we could just import events straight into mixpanel.

Mixpanel Integration

Webb

Add an option to add feedback by sending it in via email. I.e. the subject line becomes the title and the body the text of the feedback post.

Email integration for feedback

Patrick Schaal

It would be incredibly valuable if teams (PMs, UX Researchers, Sales, and Support) could seamlessly send customer interview insights from <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="http://Fireflies.ai">Fireflies.ai</a> into Featurebase:<ul><li>Highlight specific parts of a transcript and select “Log to Featurebase”</li><li>Use AI to automatically extract key insights from transcripts</li><li>Match insights to existing feedback (as a private comment) or create a new feedback post if none exists.</li><li>Automatically link the insight to the relevant customer, so they’re kept updated on future progress.</li></ul>

Fireflies.ai integration - log customer interview insights to Featurebase

Markus from Featurebase

It would be great if you could integrate with freshdesk. It would be more convenient to work with questions or bugs that users write directly to the board. With integration, the question or bug could be sent directly to the <a target="_blank" rel="noopener noreferrer nofollow" class="text-indigo-500 dark:text-indigo-300 cursor-pointer" href="https://www.freshworks.com/freshdesk/?_gl=1*1i9wrrq*_gcl_aw*R0NMLjE2OTQ3MDA3MTYuQ2p3S0NBanczb3FvQmhBakVpd0FfVWFMdG1MNy1ZcUxzcVk4SjUxejN4U3hpSVZ2c2E0WWg5RV9oUjBpeGNMRE8xakhxZ3A5M2l3ZnB4b0MwUzBRQXZEX0J3RQ..*_gcl_au*MTUwNDE4ODIzOC4xNjk0NzAwNzEy*_ga*MTM0MzgxNzc3MS4xNjgxMzE1MjEw*_ga_5S1FBQDGB1*MTY5NDcwMDcxMS44LjEuMTY5NDcwMDcxNS41Ni4wLjA.&amp;_ga=2.48161057.786676948.1694700715-1343817771.1681315210&amp;_gac=1.149040708.1694700716.CjwKCAjw3oqoBhAjEiwA_UaLtmL7-YqLsqY8J51z3xSxiIVvsa4Yh9E_hR0ixcLDO1jHqgp93iwfpxoC0S0QAvD_BwE">freshdesk</a> and handled as part of the technical support.

Integration with Freshdesk for feedback

Kseniia

Similar to the segment integration.Tracking events, page views, etc...

Amplitude integration

Same as with Hubspot and other CRMs but even more powerful workflows.<ul><li>Automatically create all of your Featurebase users as person records in Attio</li><li>See customers’ feedback and support conversations on their profile</li><li>Submit feedback on behalf of customers through attio (from their profile, call transcripts, emails.)</li></ul>

Attio CRM integration

Robi Rohumaa

Connect Featurebase with any of apps on <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="http://make.com">make.com</a> to build automations.

Make.com integration

Admins could choose which chatbot they are using (e.g., Intercom, HubSpot, Crisp, Zendesk) and enter the chatbot’s identifier to connect it to their public board. The list of chatbots is to be determined, so feel free to comment on this post with a chatbot that you would like to see.

Administraatorid saavad valida, millist chatbotit nad kasutavad (nt Intercom, HubSpot, Crisp, Zendesk) ja sisestada chatboti identifikaatori, et ühendada see oma avalikule foorumile. Chatbotite nimekiri on veel kindlaks määramata, seega võite vabalt kommenteerida seda postitust chatbotiga, mida soovite näha.

Lisage teised live-chat-platvormid Featurebase'i portaali

Embed other live chat platforms to Featurebase's portal

We manage our development in Notion. I'd love to have feedback boards sync'd with Notion databases.

Notion integration

Blaine Korte

For example, with the Clickup integration, there could be an option to set a limit of 10 upvotes for the post to be pushed to Clickup.

Upvote threshold for forwarding posts to issue management integrations

Easily push old Jira issues to Featurebase to capture feedback for them.

Push existing Jira issues to Featurebase

I want to push Featurebase feedback to different Linear teams based on each posts's tag on Featurebase.

Sync to Linear board based on Featurebase tags

Bernat Fages

It would be nice to sync selective comments between FB and Linear. All comments on a Post in FB to Linear with a link back to FB would be great.

Linear Sync Comments

Matthew Mccallon

We use Intercom + Linear today linking conversation to Linear issues. This allows reopening the conversation when the issue is updated and keeping the CS team up to date with every status. If we could do this in Featurebase, we would move our support here.

Linear Integration with support conversations

Santiago Romero

Integrate with WhatsApp Business to enable it as a support channel within Featurebase, allowing users to receive and manage support requests via WhatsApp.

WhatsApp Business ile entegre ederek Featurebase içinde bir destek kanalı olarak etkinleştirin ve kullanıcıların WhatsApp üzerinden destek taleplerini almasına ve yönetmesine olanak tanıyın.

Destek için WhatsApp Entegrasyonu

WhatsApp Integration for Support

Indigo Coral

It would be useful to display Issue and Project status: <ul><li>in the search form<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/0193b036-359c-70cc-bac1-2002905d43d6.png" data-width="75%" data-align="left"></li><li>in the linked issue / project block<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/0193b036-e90a-7f0d-b844-d43253cd0113.png" data-width="75%" data-align="left"></li></ul> Something similar to Notion: <img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/0193b037-7803-790f-877d-4a996dd2dbd9.png" data-width="100%" data-align="left">

Show Linear issue / project status

Dorian Becker

I see the feature of the integration and that new requests are added in Featurebase and also immediately updated in the linked Clickup list. But is it also possible the other way around? That I add e new request in Clickup and it is pushed to Featurebase? Or does Featurebase always have to be the master of new tasks? As a feedback: This isn't documented in your FAQs and also not visibible in the documentation for the Clickup integration and might be an important question.

Pushing posts from Clickup to Featurebase

Theresia

Hello,I would be great to sync Estimates from Linear with Effort from Featurebase.Or is that possible right now?Thanks!

Sync estimates from Linear

Nacho Barral

<a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://linear.app/customer-requests">https://linear.app/customer-requests</a>

Integration with Linear Customer Requests

Fully bring the Featurebase messenger experience to your Slack channel and provide support seamlessly to users wherever they are.<ul><li>A bot in Slack that can respond to customers’ requests</li><li>Create posts from requests in slack automatically</li><li>Answer to customers in Slack from FB messenger interface</li></ul>etc.

Полностью интегрируйте мессенджер Featurebase в свой канал Slack и обеспечивайте бесперебойную поддержку пользователей, где бы они ни находились.<ul><li>Бот в Slack, способный отвечать на запросы клиентов</li><li>Автоматически создавайте сообщения в Slack на основе запросов</li><li>Отвечайте клиентам в Slack прямо из интерфейса мессенджера Facebook</li></ul>и т. д.

Интеграция со Slack для модуля поддержки

Slack integration for support module

A salesforce integration that would:<ul><li>show prospects' feature requests and their status inside Salesforce</li><li>allow searching and creating Featurebase posts from&nbsp;Salesforce</li><li>sync customers and their attributes to Featurebase</li></ul>

Salesforce integration

It would be nice to be able to push issues into Github.

Completed

Github Issues/Projects Integration

Jeff Nabers

Would need the ability to automatically tag posts to our customers so that we can manage/track solving these incoming requests.

Hubspot integration!

John Tan

Would be great to be able to sync attributes to users through hubspot to avoid technical setup if not needed.

HubSpot integration - Sync customer data to Featurebase

We have multiple products and multiple idea boards in Featurebase. It would be useful to integrate each board with unique sync rules with separate Jira projects.

Jira integration sync rules with multiple projects

john.dyckhoff@totara.com

Add a way to setup automation with Linear just for posts from a single board. For example bug board -&gt; linear, while disregarding all other board's posts. Thanks in advance.

Configure Linear integration Sync Rules per board

Tomas Vasso

Create a Zendesk app that enables support teams to:<ul><li>Search for Featurebase posts</li><li>Link a support ticket to a post &amp; subscribe the customer that initiated the support ticket</li><li>Create a new post from a support ticket</li></ul>

Zendesk integration

Richard Steers

Screenshots, images, and videos from feedback don't get published to Linear (nor any indication that there is a screenshot to see).

Images syncing support to Linear

Jared Scheib

Add a feature to easily push some of your existing Linear issues to Featurebase.It should be implemented in two ways:<ul><li>Option to auto-push new Linear issues to Featurebase (Currently only works the other way around).</li><li>Option to import existing Linear issues to Featurebase.</li></ul>

Push existing Linear issues to Featurebase

Azure devops integration

Currently integration with Linear is syncing the generic/blanket Project statuses.If custom status is made under Generic one i.e. Completed statuses are “Done“, “Finished“ &amp; “Success” then sync rules allow only selecting by “Completed“ status.

[Linear-Integration] Sync Custom Linear Project statuses

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