Fathom integration - log customer interview insights to Featurebase

It would be incredibly valuable if teams (PMs, UX Researchers, Sales, and Support) could seamlessly send customer interview insights from Fathom into Featurebase:

  • Highlight specific parts of a transcript and select “Log to Featurebase”

  • Use AI to automatically extract key insights from transcripts

  • Match insights to existing feedback (as a private comment) or create a new feedback post if none exists.

  • Automatically link the insight to the relevant customer, so they’re kept updated on future progress.

Post type
🔗 Integration
What part?
Feedback portal

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Upvoters
Status

In Review

Board

Feedback & Roadmaps

Date

6 months ago

Author

Markus from Featurebase

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