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Help Center

Would be great to have more possible layouts for the help center.

In Review

More Help Center layouts / templates

Markus from Featurebase

It would be good to make the overall org privacy setting a bit more flexible or ‘per module’ basis.Especially, with Help Center and feedback portal it’s often the case that you may want to have private feedback community but a public help center.

Have a private org, but public Help Center (or other module)

Create reusable blocks of content that automatically sync across your entire documentation when they’re updated.

Reusable Content Blocks

Björn from Mainter

Automatic importer to migrate Readme knowledge base to Featurebase.

One-click Readme migration

Users should be able to create internal links that direct to a specific header or section within another help center article, similar to using anchor links. This would enhance navigation and allow for more precise referencing within documentation.

Allow linking to specific headers/sections within other documentation articles

AstroBob

Since we have the data, it would be neat to (at one point) support more personalizations in the help center, like so:<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/1720702571143..png" data-width="100%" data-align="left">

Personalization in Help Center's heading

It should be possible to link/mention to a category page with links/mentions

Mention Help Center categories with @-links

This feature would allow users to apply custom CSS to further personalize the appearance of their Help Center beyond the existing branding options (logo, primary color, theme, background color, dark theme). This would enable more advanced styling and a more cohesive brand experience.

Custom CSS support for Help Center styling

Flightsim.to

I want a one-click importer for InstantDocs so I can easily migrate my knowledge base to Featurebase.

Migrations

One-Click InstantDocs Knowledge Base Importer

Ali Forsyth

Users need the ability to hide specific collections from appearing in the Help Center's navigation or folder structure. This is particularly useful for maintaining internal knowledge bases or content that should not be publicly visible, even if the articles within them are set to "User View only." The current system displays all collections, which can lead to confusion or expose internal organizational structures.

Option to Hide Collections from Help Center Navigation

Shubham Mishra

It would be preferrable if we had the capability to export our help section content to maintain our own backup of this content.

Export Help Articles

trucorp

Help center should automatically keep itself up to date with smart suggestions based on your:<ul><li>support conversations</li><li>changelogs</li><li>roadmap</li></ul>

Automatic Help Center updates with AI

Often, 1 article should be ideally shown in multiple relevant collections (<a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://linear.app/docs/api-and-webhooks">linear example</a>):<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/0194f092-3b24-7ec1-b2a9-ea9a9e0f7915.png" data-width="100%" data-align="left">

Add one article to multiple collections

Support creating API documentation together with Featurebase’s Help Center feature.

Toetada API dokumentatsiooni loomist koos Featurebase'i abikeskuse funktsiooniga.

API dokumentatsioon Featurebase'is

Support pour la création de la documentation de l'API avec la fonction Help Center de Featurebase. La création de la documentation de l'API avec la fonction Help Center de Featurebase.

Support API documentation

API documentation in Featurebase

In Help Center analytics, show what keywords users search, their results, how many didn’t show anything, etc. Basically, everything that Intercom shows 👇<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/01929f81-d474-7c9c-aac9-b4f0834d12b9.png" data-width="100%" data-align="left">

Search results for Help Center analytics

We have a lot of articles. It would be nice to filter the overview page for them in the dashboard by title, author, publication status, translation status, parent collection, etc.Choose which information to display and filter by, including title, collection, author, publication status, translation status, visibility and segments, last updated date, and article views. This would make it much easier to audit and manage larger Help Centers without opening articles individually.

Help Center dashboard with filters & custom columns

Stefan Kroes

Right now it’s very easy to mistakenly reorder items or drag a folder into another. I ended up dragging a folder into another when picking an icon and I was not sure what happened. CMD+Z didn’t work to undo my action.Also, scrolling this list on mobile is impossible, as dragging the list to scroll will actually start the drag-and-drop behaviour and you end up ruining your layout.I’d love to see a “Drag handle / indicator” on these items so we can be more explicit with our intent to reorder. This would also make it possible to scroll this view on mobile without unintentionally reordering items or dragging them into folders.

Improve drag and drop for Help articles

Melvin Valster

The Help Center loading times should be improved - currently the Help Center feels less snappier than it should and sometimes loads for too long, which could make end-users bounce.

Improve Help Center loading times

Hello, do you have any plans to support subdirectories?For example, using ‘helpcenter’ as a directory for my own domain, similar to: <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="http://xxx.com/help">xxx.com/help</a>.The reason for doing this is that subdirectories are more beneficial for SEO compared to subdomains.

Help center subdirectory hosting

ReadPo PM

Create a <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://help.featurebase.app/en/articles/6372175-importing-your-help-center">one-click migration</a> for GitBook

One-click migration for GitBook

Previous/next article buttons + related articles at the bottom of articles

Will (F&F Dev)

Support for different “site sections” to organize documentation into different parts or group the documentation of multiple products into a single site<img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/post/67ed72f9c1dac82d64a78067/0195f788-2be8-73e3-b6c8-c93af8032288/b64u-Q2xlYW5TaG90IDIwMjUtMDQtMDIgYXQgMjAuMjMuNTkucG5n.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/post/67ed72f9c1dac82d64a78067/0195f788-2be8-73e3-b6c8-c93af8032288/b64u-Q2xlYW5TaG90IDIwMjUtMDQtMDIgYXQgMjAuMjMuNTkucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260805T100000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260805%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=14fd5687cd0fee63ecebc38f2ae58a6ad431e098b48ba6114d6d6608bdeab4fa" data-featurebase-content-filename="CleanShot 2025-04-02 at 20.23.59.png">

Tabs on top of the help center (site sections)

Completed

Allow creating multiple help centers in Featurebase

Sonia De Menditte

Translate your content into multiple languages with AI. Translations automatically update when source content is changed.

Help Center AI Translations + Auto-updating translations

Kamal Aman

It would be super helpful if the Help Center had statistics.For starters, more crucial stuff like:<ul><li>Nr of views for certain articles</li><li>@Help Center reactions 😃😐😞 (once we have them)</li><li>Last updated</li></ul>And later keyword tracking, as shown on the lower 2 tabs of the screenshot.<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/01916a69-7fae-7cf4-ba05-0d85d9c6ce88.png" data-width="100%" data-align="left">

Help Center Statistics 📈

Let users react to articles to understand if they helped them or not. Otherwise, there’s no telling what the outcome was, especially since we don’t offer a chat function right now. I like Posthog’s articles’ reactions, where they ask users a follow-up question after the reaction. I think it would make reactions much more useful, as all users don’t have to leave this feedback, but those who want to let us know what could be improved can. Also love that there’s a simple “👍 helpful” and “👎 could be better” choice instead of three emojis. Idk why there would even be the third 😐 emoji. It doesn’t convey anything… <video src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/01923624-433c-7e1a-b213-bdc8dfd0cd14.mp4" data-width="100%" data-align="left"></video>You could later show the qualitative feedback responses next to the article in the editor and use the 👍 👎 for simple analytics overview, like intercom has done (below). <img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/01916a6d-0cc6-7da1-8b52-fa315d6a3297.png" data-width="100%" data-align="left"><img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/01916a6b-569c-7737-8e4a-edf168a9503f.png" data-width="100%" data-align="left">

Help Center reactions 👍👎 (with a follow-up text box)

I want to create help center articles in different languages

Translations

Multilingual helpcenter

Tommy Giesbrecht

It would be fantastic if users could establish a Knowledge Base on Featurebase to provide information about the product and any known issues. This way, when customers create a post, they could also be presented with articles from the Knowledge Base.

Knowledge Base / Help Center

Bruno from Featurebase

Let our users AI chat with our Knowledge Base Articles.

La våre brukere AI-chatte med våre Knowledge Base-artikler.

AI Chatbot Widget for Help Center

Kim from Mainter

Enable viewing and rolling back to different article versions by other teammates.

Version history for help center aritcles

Add a way to update/fetch the help center via API

Help Center API

Jason (PT)

To be able to make user-group specific documentation only to that user-group it would be very handy to have role restrictions in the knowledge base like for changelogs or boards.

Role restriction for help center documentation / Knowledge base segmentation

Matthias (Admin)

Improved

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