Today, "disabling" the Help Center only removes the module from the portal menu (Settings → Branding → Portal menu → Delete). The content itself stays live, so after disabling it customers still see:
Articles suggested during ticket and conversation creation.
Articles reachable and indexable on the public Help Center URL.
The expectation is that deactivating a module makes its content and all linked functionality inactive, in one action.
Requested behaviour
A single workspace-level switch that takes the Help Center fully offline: no article suggestions in the Messenger or ticket forms, no public article URLs, no search-engine indexing.
Apply the same principle to the other modules, so turning one off never leaves a surface still serving its content.
Make the current behaviour explicit in the interface, since the existing control is a navigation change rather than a content switch.
Current workarounds are partial: the Messenger Help module and article search card can be turned off individually in Settings → Support → Messenger → Customization, and articles can be restricted to Team members one at a time, which removes them from suggestions and search indexing but cannot be applied in bulk.
Raised by a customer evaluating Featurebase who deactivated the Help Center and found the articles still active.
