Changelog
Help Center

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Option for Help Center Article @Mentions behavior - Dynamic Locale-Aware vs Direct

I want @mention links in Help Center articles to automatically adapt to the reader's currently selected locale. For example, if I mention an article using @pricing in the primary English version, a reader viewing the Dutch version of that article should see the Dutch title and be linked to the Dutch version of the pricing article. Currently, mentions seem to be direct links to a specific language version that was selected on mentioning. I would like the option to: Have mention links dynamically direct to the same locale the user is currently viewing.

Karin Olde Keizer 4 days ago

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Respect permissions in "Similar article" suggestions on post creation

I want the "Similar article" suggestion engine (when submitting feedback) to respect user permissions and segments. Currently, users are being suggested articles that they don't have access to see (e.g. restricted to Team members), which can leak sensitive information. The suggestions should only show content the current user is authorized to view.

James Stevens 4 days ago

Support 301/302 Redirects for Language-Prefixed Help Center URLs to Prevent Duplicate Indexing

When per-language settings are enabled in the Help Center, articles are accessible via both language-prefixed and non-prefixed URL structures (e.g., /articles/... and /en/articles/...). Currently, both versions return HTTP 200 with identical content, which can lead to duplicate indexing in search engines—even if canonical tags point to the language-prefixed version. This behavior may split ranking signals, impressions, and backlink equity across duplicate URLs, negatively impacting SEO performance. Instead, only one URL variant should return HTTP 200, and the alternate variant should 301 (or 302) redirect directly to the designated locale-specific URL (e.g., /articles/... → /en/articles/..., or vice versa). This ensures a single authoritative, indexable URL per article per locale while consolidating ranking signals and preserving backlink equity.

Team HelloShift 19 days ago

Bug: Contributor role cannot search for audience-restricted articles due to missing Moderate Posts permission

I want to report a bug where articles restricted to specific audiences (e.g., "Internal Users") do not appear in search results for users with the Contributor role, even though they can browse to them. This seems to be because search currently requires the Moderate Posts permission, which the Contributor role lacks. It is important because internal staff using the Contributor role cannot efficiently find restricted documentation via search.

Ed Kinne About 1 month ago

Read-only Help Center API for external indexing + AI search (Help Center + Changelog)

Hi Featurebase team, We use Featurebase as our customer-facing Help Center / Knowledge Base, and we’d like to integrate our Featurebase docs into an internal search/AI system. To do that reliably, we need a stable, documented, read-only API (or equivalent export mechanism) for Help Center content, designed for incremental sync. Why this would help This would enable integrations that: index Featurebase docs into external systems for fast search/AI assistance keep Featurebase as the single source of truth respect access rules and avoid accidental ingestion of private/internal docs

SGM Ninja About 1 month ago