I want to be able to add borders to images in the Help Center. This is important because it helps images stand out against white backgrounds, making the documentation clearer.

hafiz din 10 days ago

I want to be able to see the number of views for every individual article directly in the Help Center list or editor, not just the top-viewed ones in the analytics dashboard. This would help in tracking the performance of all content more easily.

Ella Fenton 7 days ago

I want to be able to export a full report of all Help Center article views (including a 12-month history) to CSV or Excel. This is important for tracking content performance and reporting to management.

Ella Fenton 7 days ago

I want to be able to add an accordion within another accordion (nested accordions) in the Help Center editor. This would help in organizing complex information or multi-level FAQs more effectively.

Harrison Freeman 7 days ago

This would make featurebase compliant with Danish cookie laws and gdpr.

Jesper Vestergaard 10 days ago

I want to be able to pin or feature specific articles in the Help Center so that they stay at the top of the list or are highlighted for users. Currently, pinning is only available for feedback posts, but it would be very useful for important documentation.

Hanna / The Topo 18 days ago

I want to be able to disable or customize the keyboard shortcuts (like CMD+K) in the embeddable Help Center/Search widget. Currently, the default shortcuts conflict with our own platform's internal shortcuts, making it difficult for users to navigate both seamlessly. Having an option in the widget configuration to toggle these off would prevent these implementable platform shortcut conflicts.

Ciprian Caba about 1 month ago

Sitemap is failing with a 500 error at /sitemap.xml and / /sitemap.xml paths. This appears to might’ve been caused by non-UTF8 characters introduced either during the Intercom bulk import (~200 articles) or subsequent manual edits.

Baptiste Lorreyte 23 days ago

I want to be able to automatically import or sync my product documentation from an external URL (like https://docs.waffo.ai/) into Featurebase Help Center articles. Currently, there is no automated way to do this for general URLs, and it would save a lot of time compared to manual migration or custom API scripts.

Waffo AI Team 24 days ago

I want to be able to add a custom message or link (e.g., 'if you are unhappy with the answer and cannot find it in the article, click here to send your question to one of the team') to the end of the AI's response in the 'Ask me anything' bar on the help center. This would help users who don't find the AI's answer helpful to easily reach out to the team.

Gareth Lloyd about 1 month ago

We have 8 collection/category pages (e.g., '/en/collections/...') that are not included in the sitemap, and I would like these pages to be added to the sitemap.

Team HelloShift about 1 month ago

I am experiencing two SEO issues with our help center's sitemap. First, our sitemap lists URLs with '/en/articles/...' but the canonical tags on the pages point to '/articles/' (without '/en/'). This mismatch is causing Google to ignore the sitemap versions, and I would like the sitemap to be updated to use the canonical URLs (without '/en/').

Team HelloShift about 1 month ago

I want to be able to hide the left sidebar in the Help Center entirely. Currently, it takes up space and I would prefer a full-width article view or a more minimal layout without the persistent navigation sidebar.

Stephanie van Dee about 2 months ago

I want to be able to embed Screen Studio videos directly into Featurebase (changelogs, help articles, etc.) using a share link. This would make it easier to share high-quality screen recordings without having to download and re-upload them as MP4s.

Frederik Beier about 2 months ago

2

Currently if I am using an at-mention to link to another article in help centre, the results only show 4 options from each type- it’s often not enough to find the article I’m looking for. Could it get maybe 10-15 options and allow scroll? Alternatively, could it allow browsing through collections down to articles to select? Also when I’ve picked an article in an at-mention, it would be great if it opened an optional secondary panel where you could select a heading to deep-link to and add a # fragment to the end of the link?

Matt Jones about 1 month ago

When pasting an Md format table - the initial 2 heading cells. Example raw (copied from .Md editor): | First Column | Second Column | 3rd Column set's | |---|---|---| | Name | First + Last Name | Example example | | Number | Phone Number | 1234567 | | Created At | When was this created (ISO Date) | 1970. 01. 01 | Result in editor:

Stefan Olafsson about 1 month ago

I want to be able to add subtitles or captions to videos embedded in help articles. This is important for accessibility and ensuring users can follow along with video content even without sound.

Gareth Lloyd about 1 month ago

I want to be able to identify if there are any dead links (broken links) in my help center after removing an article. This would help maintain site integrity and ensure users don't hit 404 pages from internal links that used to point to the deleted content.

Marijke Touw about 2 months ago

I would like an API endpoint to easily search the help center after relevant articles to my query. The endpoint should return best matching results so I can show them to my user.

David Boya about 2 months ago

In custom workflows, add an AI Evaluate steps that takes the conversation context, evaluates it against criteria described by a prompt, and provide structured outputs that can be used later in the flow. This allows for more use of AI intelligence without having to entirely hand off to the Fibi agent.

Alex Z about 1 month ago