The Help Center loading times should be improved - currently the Help Center feels less snappier than it should and sometimes loads for too long, which could make end-users bounce.

Markus from Featurebase 1 day ago

I want a native importer to easily migrate my existing Confluence help articles into Featurebase without having to manually copy-paste them.

Servaas Dejaegher 25 days ago

1

Migrations

Customers need the ability to set internal links within Help Center articles as "dofollow" to improve SEO and GTM strategies.

Rishikesh from ngram 20 days ago

It would be a great functionnality to be able to scheduled (like the changelogs) the publication of articles.

Elodie JAFFRO 24 days ago

Coming from GitBook, I was used to be able to add inline small images in paragraphs. I would love to see that again here. In this example, A and A+ are small .png I created to make these two texts more visible. Thanks!

Luke Rowley about 1 month ago

When someone shares a draft of an article edit with me I want to be able to easily see what’s different between the draft and the live article without having to open them both in different tabs and try to figure out what I changed. Would be great to have a super simple visual diff viewer so I can see what’s changed at a glance

Get Reveal about 1 month ago

I want to be able to easily identify draft articles that are not assigned to any collection. The current top-level view is not accurate or sufficient for finding these articles, so a dedicated filter or view for 'Unassigned' articles would be very helpful for managing my Help Center content.

Reshma Kader about 1 month ago

I would prefer the Messenger widget icon to be completely hidden when Featurebase team members/admins open the Help Center in the same browser where they are logged into Featurebase. Since we have already disabled the widget for public users, we want to avoid internal team visits being tracked as separate leads or showing the Messenger widget unnecessarily.

Lakshmi Narayana about 1 month ago

I want to be able to add borders to images in the Help Center. This is important because it helps images stand out against white backgrounds, making the documentation clearer.

hafiz din 2 months ago

I want to be able to export a full report of all Help Center article views (including a 12-month history) to CSV or Excel. This is important for tracking content performance and reporting to management.

Ella Fenton about 2 months ago

I want to be able to set specific Help Center articles to 'no-index' so they don't appear in search engine results, while still keeping them publicly accessible to anyone with the link. Currently, indexing can only be disabled for the entire Help Center or by restricting access to the article.

innoGPT Support about 1 month ago

I want to be able to embed audio files directly in the changelog and help center articles so that users can listen to them without having to download the file first. This is important for providing voiceovers or podcast-style updates directly in the product documentation.

Olga Suvorova about 1 month ago

I want to be able to see the number of views for every individual article directly in the Help Center list or editor, not just the top-viewed ones in the analytics dashboard. This would help in tracking the performance of all content more easily.

Ella Fenton about 2 months ago

I want to be able to add an accordion within another accordion (nested accordions) in the Help Center editor. This would help in organizing complex information or multi-level FAQs more effectively.

Harrison Freeman about 2 months ago

This would make featurebase compliant with Danish cookie laws and gdpr.

Jesper Vestergaard 2 months ago

I want to be able to pin or feature specific articles in the Help Center so that they stay at the top of the list or are highlighted for users. Currently, pinning is only available for feedback posts, but it would be very useful for important documentation.

Hanna / The Topo 2 months ago

I want to be able to disable or customize the keyboard shortcuts (like CMD+K) in the embeddable Help Center/Search widget. Currently, the default shortcuts conflict with our own platform's internal shortcuts, making it difficult for users to navigate both seamlessly. Having an option in the widget configuration to toggle these off would prevent these implementable platform shortcut conflicts.

Ciprian Caba 3 months ago

I want to be able to automatically import or sync my product documentation from an external URL (like https://docs.waffo.ai/) into Featurebase Help Center articles. Currently, there is no automated way to do this for general URLs, and it would save a lot of time compared to manual migration or custom API scripts.

Waffo Pancake 2 months ago

I want to be able to add a custom message or link (e.g., 'if you are unhappy with the answer and cannot find it in the article, click here to send your question to one of the team') to the end of the AI's response in the 'Ask me anything' bar on the help center. This would help users who don't find the AI's answer helpful to easily reach out to the team.

Gareth Lloyd 3 months ago

I want to be able to identify if there are any dead links (broken links) in my help center after removing an article. This would help maintain site integrity and ensure users don't hit 404 pages from internal links that used to point to the deleted content.

Marijke Touw 3 months ago