The Help Center loading times should be improved - currently the Help Center feels less snappier than it should and sometimes loads for too long, which could make end-users bounce.

Markus from Featurebase about 2 months ago

Add published Help Center URLs for every enabled language to sitemap.xml, rather than only including URLs for the default language. This would improve discovery and indexing of localized Help Center content.

Umakhan Magomedov 2 days ago

Translations

I love that we can add emojis to collections, but I would love the ability to add images to the collections to give users a bit more visibility to the section and to make the site feel a bit more customized. Example I Found

PB Vision Team 15 days ago

I want to be able to customize or change the verbiage/placeholder text of the "Ask AI about [X]" search helper in the Help Center AI Search bar to better match our branding and preferred language phrasing.

Kevin 16 days ago

Our customers and we are very dissatisfied with the current quality of AI search results in the Help Center: - Answers are off-topic - Answers are suddenly in English instead of German (all help articles are in German) - Typos lead to completely incorrect answers Expected solution: - We expect significant improvements in AI processing in the Help Center! - We would like to be able to customize the system prompts for AI responses in the Help Center ourselves!

Daniel Heide_NEVARIS about 1 month ago

I would love if you please make an inetgration with Trupeer so we could bring help articles and videos over in one click.

Laura about 1 month ago

Integrations

The help center and messenger do not display feature elements with the same UI display from the same article. This is specifically ugly when you’re in dark mode and your entire brand is dark mode. You can see that while the background is identical these YAML display elements are far from rendering the same. On the left you can read it just fine but on the right you can hardly read it. Thanks, Axiom

Axiom Admin about 1 month ago

I want a native importer to easily migrate my existing Confluence help articles into Featurebase without having to manually copy-paste them.

Servaas Dejaegher 2 months ago

1

Migrations

Customers need the ability to set internal links within Help Center articles as "dofollow" to improve SEO and GTM strategies.

Rishikesh from ngram 2 months ago

It would be a great functionnality to be able to scheduled (like the changelogs) the publication of articles.

Elodie JAFFRO 2 months ago

I want to be able to bulk translate all existing help center articles when enabling Auto Translate, rather than having to manually re-publish each article to trigger the translation.

Jack Finnegan 2 months ago

Translations

I want Featurebase to automatically translate Help Center UI texts (like 'Tab name' or 'Search' placeholder) when auto-translation is enabled, rather than having to manually enter them for every language.

Jack Finnegan 2 months ago

Translations

I want to add buttons, callout boxes, and other advanced visual elements to Help Center articles to make documentation more engaging.

innoGPT Support 2 months ago

2

Coming from GitBook, I was used to be able to add inline small images in paragraphs. I would love to see that again here. In this example, A and A+ are small .png I created to make these two texts more visible. Thanks!

Luke Rowley 3 months ago

When someone shares a draft of an article edit with me I want to be able to easily see what’s different between the draft and the live article without having to open them both in different tabs and try to figure out what I changed. Would be great to have a super simple visual diff viewer so I can see what’s changed at a glance

Get Reveal 3 months ago

I want to be able to easily identify draft articles that are not assigned to any collection. The current top-level view is not accurate or sufficient for finding these articles, so a dedicated filter or view for 'Unassigned' articles would be very helpful for managing my Help Center content.

Reshma Kader 3 months ago

I would prefer the Messenger widget icon to be completely hidden when Featurebase team members/admins open the Help Center in the same browser where they are logged into Featurebase. Since we have already disabled the widget for public users, we want to avoid internal team visits being tracked as separate leads or showing the Messenger widget unnecessarily.

Lakshmi Narayana 3 months ago

I want to be able to add borders to images in the Help Center. This is important because it helps images stand out against white backgrounds, making the documentation clearer.

hafiz din 4 months ago

I want to be able to export a full report of all Help Center article views (including a 12-month history) to CSV or Excel. This is important for tracking content performance and reporting to management.

Ella Fenton 3 months ago