Markus Palm
TeamCo-founder of Featurebase
Created Read Help Center article analytics through API and MCPCreated Update Help Center settings through API and MCPUpvoted Manage Fibi custom actions via API & MCPCommented on Series - multi-step Outbound campaignsHey Dennis! We’re working on this now. Don’t have an exact ETA but likely in a few months or less.Created Manage and create Roadmaps through API and MCPCreated Complete conversation and ticket actions through API and MCPCreated Manage article access and unpublishing through API and MCPCreated Manage Request prioritization, visibility, and status updates through API and MCPCreated Manage workspace settings through API and MCPCreated Bring codebase context into Featurebase supportCreated Requests filter reworkUpvoted Control access to each Help CenterUpvoted Filter/sort/hide completed tickets in the Ticket portalUpvoted Manual SLA adjustment from InboxCreated Multiple customer SSO configurations per WorkspaceUpvoted Slack Integration: Domain-level exclusion (allow/deny lists) for ingestion and repliesCommented on Automate CSAT survey after conversation closureHey! A quick follow-up here since both the new Reports product and Fibi AI Agent CSAT are now live! The prebuilt Conversation rating Workflow automatically sends customers a CSAT survey after a teammate closes a Conversation. Customers can choose from five emoji ratings and optio…Created Bulk Conversations export as PDFsCommented on Salesforce integrationHey Max, thanks for flagging this, and sorry about the trouble. We’re investigating the specific package error now, and I’ve reached out directly to get the details we need. One important clarification for anyone else setting this up: the integration currently requires a Salesfor…Created Install Featurebase once and enable widgets from the dashboardUpvoted Make links in custom text fields clickableUpvoted Sorting & filtering in the Users directoryCreated Required 2FA is only enforced on the next sign-inCreated Show Update categories in in-app widgetsCreated Tableau integrationCreated BigQuery integrationCreated Hotjar integrationCreated Simple Analytics integrationCreated Microsoft Clarity integrationCreated Statsig integration