Dominic
Upvoted Option for Help Center Article @Mentions behavior - Dynamic Locale-Aware vs DirectCommented on Slack conversation as a Workflow trigger in the support inboxDetail from the 14 Oct 2026 PlaynVoice demo: about 20 feedback notifications per day land in an internal Slack channel. Ideal flow: extract the customer email from the Slack notification, route it to the support inbox, and reply by email. Slack as a workflow trigger is not suppor…Commented on Language-specific links and videos in auto-translated Help Center articlesDetail from the 14 Oct 2026 PlaynVoice demo: AI translation is their top priority (German base, French clinics). Workaround discussed: embed all language videos in one article with clear labels, or add a callout with a hyperlink. They want a per-language link or video without loc…Created Slack conversation as a Workflow trigger in the support inboxCreated Language-specific links and videos in auto-translated Help Center articles