Slack conversation as a Workflow trigger in the support inbox

I want a Slack message or conversation to be available as a Workflow trigger. Our app posts customer feedback notifications into an internal Slack channel (around 20 per day, some of which need a customer reply). With a Slack trigger, a workflow could extract the customer email from the structured notification, create a conversation in the support inbox and let us reply by email from there.

Raised by PlaynVoice during a demo on 2026-10-14, while they evaluate Featurebase against Intercom and Pylon.