Skip to main content

Slack conversation as a Workflow trigger in the support inbox

HelpdeskIntegrations

I want a Slack message or conversation to be available as a Workflow trigger. Our app posts customer feedback notifications into an internal Slack channel (around 20 per day, some of which need a customer reply). With a Slack trigger, a workflow could extract the customer email from the structured notification, create a conversation in the support inbox and let us reply by email from there.

Raised by PlaynVoice during a demo on 2026-10-14, while they evaluate Featurebase against Intercom and Pylon.

Posted by Dominic ·
Status: Waiting on customer1 comment

Log in to comment and vote

Comments1

  • Dominic

    •

    Oct 16

    Detail from the 14 Oct 2026 PlaynVoice demo: about 20 feedback notifications per day land in an internal Slack channel. Ideal flow: extract the customer email from the Slack notification, route it to the support inbox, and reply by email. Slack as a workflow trigger is not supported today.