There should be a way to configure Fibi's follow-up behavior, including options like:
Fibi will confirm whether the user still needs assistance - Fibi asks a short follow-up question after answering, such as βDid that answer your question?β
Fibi will offer escalation - Fibi checks in and offers to connect the user with a teammate if they still need help.
No follow-up - Fibi sends only the main answer and does not send follow-up prompts or idle nudges.
Fibi, currently always sends follow-up prompts and idle nudges based on internal logic, but there is no surfaced setting to disable or customize that behavior.
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Planned
Support platform
About 10 hours ago

Markus from Featurebase
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Planned
Support platform
About 10 hours ago

Markus from Featurebase
Get notified by email when there are changes.