Fibi follow-up setting customization

There should be a way to configure Fibi's follow-up behavior, including options like:

  • Fibi will confirm whether the user still needs assistance - Fibi asks a short follow-up question after answering, such as β€œDid that answer your question?”

  • Fibi will offer escalation - Fibi checks in and offers to connect the user with a teammate if they still need help.

  • No follow-up - Fibi sends only the main answer and does not send follow-up prompts or idle nudges.

Fibi, currently always sends follow-up prompts and idle nudges based on internal logic, but there is no surfaced setting to disable or customize that behavior.

Post type
πŸ’‘ New feature
What part of support platform?
Fibi AI Agent

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Upvoters
Status

Planned

Board

Support platform

Date

About 10 hours ago

Author

Markus from Featurebase

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