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We’re super excited to introduce <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://help.featurebase.app/en/articles/7509418-workflows-overview">Workflows</a> – a no-code visual builder that automates repetitive support tasks for customers and agents.Build and customize virtually any support process right inside Featurebase. Workflows run across web and email, and you can get started with ready-made templates for popular use cases.Workflows can be used to:<ul><li>Auto-route new conversations to the right agent or team</li><li>Auto-snooze inactive conversations</li><li>Prioritize urgent conversations that mention “bugs” or “errors”</li><li>Route high-priority customers to tier 2 support</li><li>Trigger onboarding messages for new users</li><li>Send CSAT surveys after a resolution (coming soon)</li><li>Keep track of SLAs (coming soon)</li><li>and much more…</li></ul>10x your support team's productivity with workflows today!Learn more and get started: <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://help.featurebase.app/en/articles/7509418-workflows-overview">Workflows overview →</a>

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