We're excited to introduce our new integration to help you prioritize & track customer requests from Zendesk.

The integration helps you effortlessly:

• Keep track of how many customers request a topic

• Automate follow-ups with customers to always close the feedback loop

• Save customer requests as actionable issues

+ organize feedback, better prioritize customer requests, and much more.

Here's how it works:

Every time someone mentions a certain topic (e.g. a feature request or reports a bug), you can open up the Featurebase tab in Zendesk to search for an existing post about the topic or create a brand new one.

You can then subscribe the user to email updates about that specific issue along with other similar users:

Once an issue has gathered enough interest in Featurebase, you can choose to implement that into your product.

When released, just change the issue status from In Progress to Completed, and an email will be sent to all the subscribers at once. No need to go through each ticket manually to follow up with users.

Learn how to set up the Zendesk integration here →