Allow "Let Fibi answer" block to respond to previous messages in workflow

I want the "Let Fibi answer" workflow block to be able to process and respond to messages sent earlier in the conversation, specifically those sent before a "Collect data" or other pausing block.

Currently, if a lead sends a message and then fills out a form, Fibi ignores the initial message once active.

It should remember the initial input so leads don't have to re-ask their questions, making the experience more frictionless.

Post type
✨ Other
What part of support platform?
Workflows

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Upvoters
Status

In Review

Board

Support platform

Date

About 7 hours ago

Author

Josh Biller

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