There should be a way to configure Fibi's follow-up behavior, including options like:
Fibi will confirm whether the user still needs assistance - Fibi asks a short follow-up question after answering, such as “Did that answer your question?”
Fibi will offer escalation - Fibi checks in and offers to connect the user with a teammate if they still need help.
No follow-up - Fibi sends only the main answer and does not send follow-up prompts or idle nudges.
Fibi, currently always sends follow-up prompts and idle nudges based on internal logic, but there is no surfaced setting to disable or customize that behavior.
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Planned
Fibi AI Agent
17 days ago

Markus from Featurebase
Get notified by email when there are changes.
Planned
Fibi AI Agent
17 days ago

Markus from Featurebase
Get notified by email when there are changes.