Help Center

Improved

Newsletter

Product suite

Support suite

💡 Share your ideas

feedback

Report any issues or something not working as expected

Request changes to your billing, invoices, or subscription

In Review

Awaiting clarification

Planned

ASAP

Waiting on customer

Investigating

In Progress

Partially Completed

Already exists

Completed

Canceled

Follow the development progress of our entire platform.

Next up

Done

Universal Roadmap

Follow the development progress of our Support platform:

Backlog

Support platform

Follow the development progress of our Feedback product:

Feedback module

Follow the development progress of our Help Center product:

Follow the development progress of our Changelog product:

Changelog

Follow the development progress of our Survey product:

Surveys

Follow the development of our integrations:

Integrations

Example tag

Please tell us what we can do to make Featurebase the best product for you.

Share your product feedback!

Stay awesome,{{admin.first_name}} from {{organization.displayName}}

Hey {name|there}! 👋

I want the Resolution SLA clock to automatically pause when a ticket is moved to an 'On-Hold' or 'Awaiting Customer' status, and resume when it's back to 'In-Progress'. This ensures SLA accuracy when waiting on external input.

Featurebase

Pause SLA clock based on Ticket Status

Subscribe to post

Subscribe to post