Allow Separate Statuses by Ticket Type + Option to Exclude Feedback Platform

I recently created a ticket type for DMCA-related requests we receive through support. Since the DMCA process is quite different and separate from our normal support operations, I created a new set of statuses specific to that workflow and ticket type.

However, I didn’t realize that these statuses apply globally to every ticket type, not just the one I created them under. This felt a bit misleading, since I assumed statuses configured within a specific ticket type would only apply to that ticket type.

I’d like to suggest allowing teams to create statuses that are unique to specific ticket types. This would make it easier to support different workflows for different types of support requests, since a DMCA workflow may look very different from a normal customer support workflow.

I also noticed that statuses configured for ticket types appear to apply to the Feedback Platform by default, which I’m not sure makes sense for every use case. It would be helpful to have an option to disable this, since support ticket workflows and feedback workflows can be very different.