Always show Tickets tab / Direct ticket creation in Messenger

I want to be able to enable a way for users to directly create a ticket vs a conversation in the messenger, even if they don't have any previous ticket history. Currently, the Tickets tab is hidden for users without history, which forces them to start a conversation first. It would be great to have an option to always show the Tickets tab or a "Create Ticket" button on the Messenger home screen for everyone.