Callback Card in Home Cards

We need to trigger in-app capabilities from the support module and would need something like a callback card to do so. For example, we want to add a “Report an issue” card that when clicked will start the Sentry feedback process so that we get a recording, logs, etc. (We’d then create the Featurebase via API.)

The setting could simply ask for a callback name, then the widget would fire an event that passes that name so that the app can handle the custom logic.

I believe this could be a relatively simple addition that makes this more powerful and extensible.

Post type
💡 New feature
What part of support platform?
Messenger widget

Please authenticate to join the conversation.

Upvoters
Status

In Review

Board

Support platform

Date

9 months ago

Author

Alex Z

Subscribe to post

Get notified by email when there are changes.