Email thread

If a client start a support chat then support agent answers the email client get from featurebase does not include the clients email, only the last chat from featurebase.

So, client dont remember what they sent and this is very confusing for the client.

Starting a conversation in chat then continuing the conversation in an email is really bad.

And each time support agent answers there is sent a new email not email thread. I would consider looking at how Intercom or Crisp solve this.

This is really not a good flow for clients having a conversation with us.