Fibi AI references removed or non-existent link and incorrectly references it to be from a changelog post

Fibi AI suggested an incorrect link in a reply to a customer.

Fibi referenced a link to a specific changelog entry - however, that changelog post does not contain (and did not previously contain) the referenced link.

This creates confusion and reduces trust in AI-generated responses, especially when customers cannot trace or remove the underlying source.

Post type
68097ad297a301c207158357
What part of support platform?
Fibi AI Agent

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Upvoters
Status

In Review

Board

Support platform

Date

4 months ago

Author

Amr from Lunch Flow

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