If you reply to a customer from an email address configured in the Ignored Emails list in the email settings and CC the support address, the ignored email gets added as a conversation participant. We should never add ignored emails as participants.
Please authenticate to join the conversation.
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Support platform
5 months ago

Robi Rohumaa
Get notified by email when there are changes.
Next
Support platform
5 months ago

Robi Rohumaa
Get notified by email when there are changes.