Ignored emails in support inbox get added as conversation participants

If you reply to a customer from an email address configured in the Ignored Emails list in the email settings and CC the support address, the ignored email gets added as a conversation participant. We should never add ignored emails as participants.

Post type
68097ad297a301c207158357
What part of support platform?
Inbox

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Upvoters
Status

Next

Board

Support platform

Date

7 months ago

Author

Robi Rohumaa

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