Images Not Attached When Creating Post via "Track as Post" from Support Chat

Description:
When creating a post from the support chat using the "Track as Post" button (accessed via Inbox while chatting with a user), any images shared during the chat are not being attached to the resulting post. This issue leads to missing context or critical information in the post, which affects the quality of documentation and tracking.

Steps to Reproduce:

  1. Open a chat with a user from the Inbox.

  2. During the conversation, ensure the user sends an image.

  3. Click the "Track as Post" button.

  4. Observe that the post is created without the attached image from the chat.

Expected Result:
The post should include all images shared during the support conversation.

Actual Result:
The post is created without the image attachments.

Impact:
Important visual context is lost when tracking support chats as posts, which may reduce the effectiveness of the post for internal tracking or follow-up.

Post type
πŸ› Bug
What part of support platform?
-

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Upvoters
Status

Planned

Board

Support platform

Date

9 months ago

Author

Piyush Patel

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