Option to set and describe Conversation Topics that would/wouldn't trigger an Automatic Handoff to a Human

I would like the ability to configure the Fibi Agent to automatically hand over conversations to a human agent based on specific topics or keywords discussed within the chat.

For example, if a customer asks about a refund, the system should automatically escalate to a human support agent rather than providing general information.

This would ensure critical or sensitive inquiries are immediately directed to the appropriate human team.