Separate Control for Office Hours and Estimated Reply Time Messages

I would like the ability to separate the display of office hours messages from estimated reply time messages. Currently, if I set office hours to inform customers when our team is away (e.g., on weekends), the system also displays an estimated reply time during our active hours. We offer 24/7 weekday support and do not want customers to see a message indicating a long response time. I need the flexibility to show an 'away' message when outside defined office hours without simultaneously displaying an estimated reply time during our active support hours.
Post type
πŸ’‘ New feature
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Already exists

Board

Support platform

Date

7 months ago

Author

Shubham Mishra

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