Support Conversation labels for analytics and global summary

What’s the need?

There might be all kinds of reasons customers contact with the support team.

What are the most often reasons?

Answers or hints to that question might show what can be improved in other areas to prevent customers need to contact support and have a smoother experience (although we do like talking to our customers :) ).

Possible Solutions

1. A set of predefined labels are made for AI to choose from - which one seems to be most relevant (or multiple?) and attached to the chat.

2. A short summarization of the chat

3. Both 1 & 2 combined

This way there can be analytics of what kind of reasons users contact support, might be insightful.

i.e. Information Query, Bug report, Insufficient Documentation, Collaboration Request, Praising the Product, Bot, Extend Trial Request, etc

Reference

When using ChatGPT or similar solution - the chat will get a generic summarization of what was discussed.