Currently, only one Customer ticket can be linked per conversation in Featurebase.
This limitation makes it difficult to handle cases where a customer has multiple distinct issues or topics that each require a dedicated Customer ticket.
It would be highly valuable to allow multiple separate Customer tickets to be linked to a single conversation to better track and manage each issue independently without needing to start new conversations or rely solely on Tracker tickets for related issues.
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In Review
Support platform
2 days ago

Erik Kaljumäe
Get notified by email when there are changes.
In Review
Support platform
2 days ago

Erik Kaljumäe
Get notified by email when there are changes.