Support Multiple Separate Customer Tickets per Conversation

Currently, only one Customer ticket can be linked per conversation in Featurebase.

This limitation makes it difficult to handle cases where a customer has multiple distinct issues or topics that each require a dedicated Customer ticket.

It would be highly valuable to allow multiple separate Customer tickets to be linked to a single conversation to better track and manage each issue independently without needing to start new conversations or rely solely on Tracker tickets for related issues.

Post type
💡 New feature
What part of support platform?
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Upvoters
Status

In Review

Board

Support platform

Date

2 days ago

Author

Erik Kaljumäe

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