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Surveys

I would like to have an NPS survey on my feedback messenger on top so that whenever users open the widget, they can vote on NPS.<img data-width="100%" data-align="left" data-featurebase-content-key="5febde12dc56d60012d47db6/post/687a6f063400426d48aa11ae/01981e41-d4ad-7a00-bc14-4f283791282d/b64u-aW1hZ2UucG5n.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/post/687a6f063400426d48aa11ae/01981e41-d4ad-7a00-bc14-4f283791282d/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260513T160000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260513%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=498418c748cdc8dc05f4724b59b2193ef52f43dafa1806383550a22c950c4ec9" data-featurebase-content-filename="image.png">

In Review

NPS survey in the Messenger widget

Ankita Raj

I need to delete specific NPS responses from a running survey. We initially tested the survey with our internal team, and now I want to remove those test responses to ensure our data is clean and accurate.

Ability to delete specific survey responses

Support Team

Hello, we would like to have an option to automatically stop running surveys, when they hit defined number of replies.

Ability to stop survey after receiving specific amount of replies

Daria Mushket

<ul><li>e.g., triggering surveys after users have suggested feedback: “Thanks for the feedback! Is there anything else we could improve?“</li><li>e.g., triggering surveys after a customer support ticket is closed: “How would you rate your experience with our support team?”</li><li>e.g., trigger survey 10 days after user registered</li></ul>

Allow triggering surveys after a certain event ("Transactional Surveys")

Markus from Featurebase

To automate getting the results of surveys into our Notion, this would be helpful.

Survey response webhook

Kyril

Option to position the survey centered horizontally and vertically.The current bottom-right placement can overlap with other elements like the Messenger widget launcher button, and bottom-left doesn't always fit the layout.

Option for Centered Survey Placement

Jamie Rookyard

I'd like to create a survey for those who have been registered for at least two weeks.In the segment rules, I can only select a concrete date, not a relative date.<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/0191f0fa-663d-73e6-9432-64686e05284b.png" data-width="100%" data-align="left">

Pick relative date for user segments

Tommy Giesbrecht

When surveys are answered in different languages - allow translating the answers to english or other organization language

Translate survey answers

Anna Jarebro

I would like to allow users to exit a survey early or submit it without answering all questions.<code>'Finish Survey'</code> button

[Finish survey button] Option to exit survey early or skip questions

Anna Q

Allow users to filter all survey statistics by a custom date range (e.g., week-wise, month-wise) to enable historical comparison and trend analysis of survey results over time, regardless of the survey type.

Filter Survey Statistics by Date Range

Hi, For the NPS survey feature it would be great to be able to automatically show the survey again after X months (or weeks/etc.) to keep track of the NPS trends. :)

Survey automatically repeat after X time

Add the ability to send out an email for the survey to all targeted users.

Añade la posibilidad de enviar un correo electrónico para la encuesta a todos los usuarios seleccionados.

Encuestas por correo electrónico

Email surveys

Bruno from Featurebase

Creating a new survey from start to finish every time is cumbersome, especially if it consists of multiple questions. I often just want to copy an existing one and edit it a bit. It would save me more than 7mins every time.

Allow duplicating/copying existing surveys

Allow surveys to be sharable via links such that we can get survey feedback via email or other means, asides just via the website integration.

Permettre le partage des sondages via des liens afin que nous puissions recevoir les réponses par e-mail ou par d'autres moyens, sans nous limiter à l'intégration sur le site web.

Liens / pages d'enquête à partager

Sharable survey links / pages

Token Metrics Product

Often survey responses include valuable feedback &amp; requests that should be individual posts.Instead of having to create them manually, there should be an option to turn a response into a post to save PMs time. It should:<ul><li>Automatically populate the user whose behalf the post is made</li><li>Automatically fill in the title/description with the survey response</li></ul>Also once we have a @Live chat &amp; help desk module, it should be possible to click ‘Open live chat’ and follow up with users after their response. For example, someone maybe hasn’t understood how to use a feature, and it would be really convenient to immediately help them out by opening the live chat.

Create posts from survey responses

Some customers want to ask their users certain questions on their specific articles, and Featurebase surveys would be the perfect way to do it

Support Featurebase surveys in the Help Center

I would like to be able to see when I started a survey, and when I stopped it. And/Or it would be useful to be able to schedule a survey for a given date and amount of time.

Display started and end time on surveys + add scheduling capabilities

Janis

would be extremely helpful if items you add to a survey options list can be reordered. Right now you have to delete options are enter them in the order you want them to be visible to users

Reorder surveys & answer options

Stefano Ellul

Its already happened a couple of times were i’m editing a survey and i reload the page or click on another menu item, without saving the survey and i lose all the progress 😭

Auto-save surveys in draft

Currently, there's no real no point in using the 'idea poll' over a simple multiple-answer survey. I'd even rather use the multi-answer survey bc then I can customize the options at least.The goal of the idea poll should be that you automatically subscribe answering users to the posts.

Automatically subscribe users to the post from Idea Poll Survey

Currently, it's not possible to create surveys that have multiple questions/types. For more sophisticated surveys, we should support this option.

Completed

Multiple question surveys

Allow creating surveys that are deeply integrated with the users' module and allow NPS, CSAT, etc.. score tracking from these surveys.Potentially show survey results publicly on postsSurveys should be interpreted as:<ul><li>In-app widgets</li><li>Public forms</li><li>Email notifications</li></ul>

Permettre la création de sondages étroitement intégrés au module des utilisateurs et permettre le suivi des scores NPS, CSAT, etc. à partir de ces sondages.Afficher éventuellement les résultats des sondages publiquement dans les publicationsLes sondages doivent être interprétés comme :<ul><li>Widgets intégrés à l'application</li><li>Formulaires publics</li><li>Notifications par e-mail</li></ul>

Enquêtes et NPS

Surveys & NPS

This would allow you to better move survey data.

Survey API

Peko

You should be able to change survey texts per language.

Translations

Allow translating survey texts per language

It would be great to have a survey for collection reviews.<ul><li>Rating 1-5</li><li>The review (simple text box)</li><li>An optional checkbox "Allow showing review publicly". Knowing if it will be used public or not would hopefully encourage hesitant users who would otherwise not make a review.</li></ul>

Collect reviews

Stefan

You should see survey responses of users under their profile in the users module.<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/01922940-8144-739e-8a00-01e95640e362.png" data-width="100%" data-align="left">

Show survey responses in Users Module

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