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Improve Inbox Search - Multi-word terms not prioritized and filter search doing the opposite

The search functionality is unreliable, particularly for multi-word search terms. When searching for multi-word phrases, the results containing the exact phrase are not consistently surfaced at the top. Instead, they are mixed with partial matches, leading to a perception that the search is only effective for single-word queries. The opposite is happening to searching within filters. When searching - for example a 4-5 letter company by name - the results prioritize names that include the phrase, however the explicit matches might not even appear.

Toms 5 days ago

One-way multi-tenant Ticket visibility - company-based ticket visibility for Partners

I want to be able to set up a one-way visibility flow where a Partner (associated with multiple companies) can see all tickets created by a Customer (associated with one of those companies), but the Customer cannot see tickets created by the Partner. This would likely involve the ability to select a specific company context when creating a ticket and having visibility rules that respect hierarchical or multi-company relationships.

Klara Fall 5 days ago

Allow "Let Fibi answer" block to respond to previous messages in workflow

I want the "Let Fibi answer" workflow block to be able to process and respond to messages sent earlier in the conversation, specifically those sent before a "Collect data" or other pausing block. Currently, if a lead sends a message and then fills out a form, Fibi ignores the initial message once active. It should remember the initial input so leads don't have to re-ask their questions, making the experience more frictionless.

Josh Biller 22 days ago

Emails: Allow collapsing/expanding

When getting emails in the inbox, we currently have two distinct problems: When it’s a forwarded email, the content is empty and only opening the single view for that email shows the actual content, so it would be great o have an inline “expand” option On the other hand, long emails can’t be collapsed, which clutters the message history. Ideally, we’d have a way to have them collpased to the first 3 lines by default (or something along those line)

Luca Hagel 8 days ago

Add widget heading level setting to prevent duplicate H1 tags | widget H1 tag creates double H1 on website

Provide a configurable setting for embedded widgets to downgrade internal h1 elements, such as greeting text, to h2 or another SEO-friendly alternative. This would help avoid duplicate h1 tags on crawlable pages and reduce SEO issues reported by search engines. Currently this causes a website pages (using Messenger widget) to have two H1 tags, which they state confuses search engines and negatively impacts SEO. Similar issue has been encountered with Intercom. Double H1 issue will be noticed by search engines like Bing.

Tina Liu 8 days ago

Toggle Modes for Copilot - Read & Write / Action-Specific Options

It would be great to have a toggle feature in Copilot that allows users to switch between different modes such as Read-only, Draft creation, Posting, and Ticket management. This would make Copilot more predictable and tailored to users' specific needs, improving workflow efficiency when using AI assistance for various inbox tasks.

Erik Kaljumäe 15 days ago