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Slack Notifications for New Inbound Support Messages/Tickets

Helpdesk
I want to receive notifications in Slack whenever a new inbound support message or ticket arrives in the Unified Inbox. This is important for my team to quickly respond to new customer inquiries and reduce missed tickets.
Post type
🔗 Integration
Posted by Leonard Hopp ·
2 comments

This request was merged into another request

Comments2

  • Scott Wooden

    •

    Feb 16

    This is really urgent for us, we need a way for the entire team to see new messages as they come in so we can respond as quickly as possible

  • Jordi Robert Aguado

    •

    Feb 13

    There is a hack you can use nowadays .

    You can go to the channel you want to receive the messages in slack.
    - Integrations → send emails to this channel → generate an email → Then create a filter for the emails you receive in your inbox —> then forward only support emails to this email