July 4th, 2024

New

Create your Help Center with Featurebase

We’re super excited to introduce one of our largest updates yet - you can now create your help center with Featurebase.


Why should you use the Featurebase Help Center?

Help centers are one of the best ways to provide self-serve help to your customers, and we’ve been working hard to build one of the best ones.

Some key features:

  • In-app widget to provide self-serve support from inside your app

  • Notion-style text editor with loads of formatting options & custom components

  • Custom domain support to serve the knowledge base from your own domain (e.g. help.yourapp.com)

  • Beautiful and customizable design that automatically adapts to your organization’s theme

  • Instantaneous full-text and AI search to help users find what they came for

  • SEO optimized out of the box

But that’s what everyone has… 🥱

Our help center also seamlessly integrates with your feedback portal, roadmap, and changelog. For example, we suggest relevant articles to your users during post-creation. You can also mention knowledge articles while answering feedback, in changelog releases, and more.

The same suggestions also work in widgets


Our future roadmap & ideas

We’ll be integrating the knowledge base even more into Featurebase. Upcoming features include:

  • Automatic changelog generation from knowledge base articles

  • Article satisfaction score measurement

  • AI agents for answering questions based on open issues and knowledge-base content

And much, much more exciting stuff. We’re also eager to hear your ideas 👈


Setting up your help center

To start, go to the Help Center tab in your dashboard, create articles, and set up the structure.

Also, check out our full guide on the new help center:

Here’s a demo of our own help center 👈


Want to migrate from your existing knowledge base tool?

We can easily migrate your content from any other knowledge-base tool to Featurebase.

Just contact us via live chat or ask our AI assistant for help with the import process.


Help articles on knowledge-base: