Hey! 👋

Hope you’re enjoying the warm summer – new updates this week again!

We're thrilled to ship two highly requested features for the new Support platform – making your support even more efficient. Let's jump right in!

Support module email notifications and replies ✉️

Never miss a customer reply again! You and your teammates will now get email notifications for new messages and other enabled activities after 3 minutes of inactivity.

This also allows you to reply to customers directly from your own email inbox.

You can fully customize the support notifications from Settings → Support → Notifications to match your preferences.

Get started here: Teammate notifications for support

Custom training sources for Fibi 📁

You can now add custom training content to Fibi, allowing it to deliver even better responses alongside your existing Featurebase workspace content.

Supported sources include:

• Files (PDF, Word, Text, and more)

• Websites (entire sites or specific URLs)

• Custom snippets (Q&A)

You can even upload or link your Notion or Confluence documents.

We're super excited about this feature, as it gives you more ways to enhance Fibi's usefulness and cut down on manual support.

Get started here: Custom training content for Fibi AI Agent

That’s it for today!

If you haven’t already, check out the Support platform and bring all of your customer-facing tools in one place, and save a ton of money. 😉

It’s becoming very mature very quickly, and many teams have already been using it for a month. You can get started here: Support your customers

As always, leave us feedback! 💫