Custom feedback scoring setups

There should be 1 simple way to set up the scoring method you prefer using custom post fields. Custom fields can be both public and internal, making them the perfect choice for them. We also already support number custom fields. To make them support different scoring setups like RICE, User impact score, and more, we should have these: Custom post fields visible in the dashboard view Sort based on custom fields There should be a way to set up an equation field that calculates the final value based on your inputted equation (be it RICE, Value/effort, etc.) This would make very comprehensive scoring setups possible, both customer-facing and internal, or both.

Markus from Featurebase About 1 month ago

3

Feedback & Roadmaps

Multi-brand support for the Feedback Portal & Changelog

Support multiple brands within a single Featurebase workspace and portal.

Markus from Featurebase 26 days ago

5

Feedback & Roadmaps

Recover deleted items (posts, users, articles, changelogs, etc.)

Would be great to be able to see and recover deleted Featurebase items, such as posts, users, articles, and changelogs, from some kind of an Archive view.

Markus from Featurebase 20 days ago

2

General

Admin MCP Server

Especially in this agentic world, it would be great to have an official MCP Server (preferably remote) for admin actions. For example, I created a custom local MCP server based on the API docs to have GitHub Copilot update help center articles and give me a preview link to review and publish whenever I made a change. This saves me hours of time and actually helps me keep my help articles up to date.

Alex Z 16 days ago

General

Notification sound for every tab (change to 1 per browser)

If you have lots of tabs open you get loads of audio notifications for a live chat/support widget update. Can there be a toggle/setting so it can just do one notification for the whole browser perhaps?

Luke Wakefield About 9 hours ago

Support platform

One-click HelpCrunch migration

Automatic importer to migrate HelpCrunch knowledge base & conversations to Featurebase.

Markus from Featurebase About 10 hours ago

Migrations

Support platform

Don't show 'ask Fibi' in the default handover message when fibi is disabled

Fibi is fully disabled but the handover message still shows “Ask me (Fibi bot) questions)”: It should just say “Feel free to leave a message for the team”.

Markus from Featurebase 1 day ago

Support platform

Train/correct Fibi AI on its existing answers

Allow teams to select existing AI answers and use them as training signals for future responses by clicking “Improve answer” and inserting the ideal answer. This would let teams tell Fibi “this is the correct answer” and have it respond similarly next time, without needing to update help articles or add separate guidance.

Markus from Featurebase 23 days ago

Support platform

Slack Notifications for New Inbound Support Messages/Tickets

I want to receive notifications in Slack whenever a new inbound support message or ticket arrives in the Unified Inbox. This is important for my team to quickly respond to new customer inquiries and reduce missed tickets.

Leonard Hopp 28 days ago

2

Support platform

Users receiving old changelog updates

I am experiencing an issue where some users are receiving an old changelog popup, published last November, instead of the most recent updates.

Bianca 8 days ago

Changelog

Track and display post creation source (Admin vs. AI vs. End User)

I want a way to see who actually created a feedback post—whether it was an admin (us), an AI agent, or the end user—even if the displayed author is the same. This is important for accurately analyzing the source of feedback and understanding how much is being generated internally vs. by customers or AI.

Amr from Lunch Flow 19 days ago

Feedback & Roadmaps

Lite seat users unable to edit their own posts

I am experiencing an issue where users with Lite seats can create posts, but they do not have the permission to edit the posts they have created. This is a bug, as they should be able to edit their own posts content.

Jaroslava Pšenicová 12 days ago

Feedback & Roadmaps

HubSpot bidirectional custom field sync (for tickets & deals)

Enable full, bidirectional sync of key HubSpot custom fields between tickets/deals and Featurebase, so all teams see the same structured data in either tool. Problem Current integration only shows a link + basic widget in HubSpot No detailed hubspot ticket/deal fields are synced to Featurebase; users must click out to see context Many internal users don’t have HubSpot access, so Featurebase users miss the structured info captured there. Product/engineering working in Featurebase can’t see fields like impact, use case, product area, retention/upsell context. Syncing these fields so teams can see them in both tools would solve the core use case for such integration and give teams a single source of truth across HubSpot and Featurebase. It would reduce tool‑switching and eliminates need for everyone to have access to both tools.

Markus from Featurebase 29 days ago

Feedback & Roadmaps

Allow to sort the moderation queue by date

a FIFO (first-in-first-out) flow makes the most sense for moderation, and currently this function is missing and we need to scroll to the button of the queue every single time

An Anonymous User About 11 hours ago

Feedback & Roadmaps

Configure default intro message without workflows

Enable configuring the default ‘We have received your message and will get back to you as soon as possible.’ message with simple deploy without Workflows.

Markus from Featurebase 23 days ago

Support platform

Support 301/302 Redirects for Language-Prefixed Help Center URLs to Prevent Duplicate Indexing

When per-language settings are enabled in the Help Center, articles are accessible via both language-prefixed and non-prefixed URL structures (e.g., /articles/... and /en/articles/...). Currently, both versions return HTTP 200 with identical content, which can lead to duplicate indexing in search engines—even if canonical tags point to the language-prefixed version. This behavior may split ranking signals, impressions, and backlink equity across duplicate URLs, negatively impacting SEO performance. Instead, only one URL variant should return HTTP 200, and the alternate variant should 301 (or 302) redirect directly to the designated locale-specific URL (e.g., /articles/... → /en/articles/..., or vice versa). This ensures a single authoritative, indexable URL per article per locale while consolidating ranking signals and preserving backlink equity.

Team HelloShift About 11 hours ago

Translations

Help Center

Sentiment analysis for support conversations/tickets

I would like to have sentiment analysis functionality for support conversations or tickets, ideally within the Unified Inbox. Currently, I see that this feature does not exist, and I believe it would be a valuable addition.

Laura Roman 15 days ago

Support platform

Support embedding Featurebase widgets in applications with COEP headers

Featurebase widgets cannot be embedded in applications that set Cross-Origin-Embedder-Policy: require-corp. Helmet's default configuration sets Cross-Origin-Resource-Policy: same-origin on all responses, which causes browsers to block Featurebase resources when the host page enforces COEP.

Patrick Corrigan 1 day ago

General

Email replies create new conversations instead of threading

When a customer replies to an existing support email, Featurebase creates a new conversation instead of continuing the original thread. This fragments discussions, duplicates issues, and makes reporting and tracking harder. Even when replying directly to the Featurebase parse address, the reply does not attach to the original conversation and instead creates a new one. Email replies should automatically continue the existing conversation using standard email threading logic, so each issue stays in a single unified thread. To rule out our email routing setup, I tested by emailing your parse address directly (67bf384531699adad8f294e6@parse.featurebase-mail.com), received the reply from Featurebase, and replied back from my email client. It still created a brand new conversation rather than continuing the existing thread. So the issue appears to be on the Featurebase side rather than our DNS or Google Workspace routing.

Axel Molist Cordina 1 day ago

Support platform

Add Microsoft SSO

Add a Microsoft Single-Sign-On as it would be really helpful and fast. There is already GitHub and Google authentication, but not everyone has these, so Microsoft would be pretty cool to see. And I mean in general authentication.

aqplemine 1 day ago

General