Plug-and-play SSO and user provisioning for IT teams, without custom JWT setup. Covers: SAML 2.0 SSO with Microsoft Entra ID, Okta, Auth0, Google Workspace, and other major IdPs SCIM Directory Sync to auto-provision, update, and deactivate users when they join, change roles, or leave (full Joiner / Mover / Leaver lifecycle) IdP group to role mapping (e.g. Entra AD groups → Manager, Contributor, custom roles), so role changes flow in automatically Works with public portals, so internal team SSO doesn't require making your roadmap private

Markus from Featurebase 13 days ago

4

General

Rework customer support AI Fibi to be more reliable and fast.

Kajsa 21 days ago

Support platform

I want to have a support tickets dashboard where I can get the status and tickets under each status sorted by customers. As a manager this is important to me

vidhya 6 days ago

Support platform

I want a specific notification setting for when a new ticket is created by a user. Currently, I get notifications for feedback but not specifically for new support tickets, and it would be helpful to have a clear toggle for this event to ensure no new incoming support requests are missed.

Katie Harford 15 days ago

Support platform

I would like to see all tickets (open, closed, etc.) in a centralized board or overview so I can easily monitor and manage them.

Laura Roman 6 days ago

Support platform

I want to be able to delete specific support tickets/conversations directly from the dashboard inbox. Currently, I can only resolve them, but I need a way to permanently remove them for better organization or privacy reasons.

Mike Haze 7 days ago

Support platform

I want a field to capture the date/time when a ticket was last updated so I can see when the most recent activity occurred at a glance.

vidhya about 6 hours ago

Support platform

I want to be able to see the exact time/timestamp of when a ticket was created, not just the date. This is important for tracking response times and precise ticket history.

vidhya about 6 hours ago

Support platform

I want the Resolution SLA clock to automatically pause when a ticket is moved to an 'On-Hold' or 'Awaiting Customer' status, and resume when it's back to 'In-Progress'. This ensures SLA accuracy when waiting on external input.

vidhya about 6 hours ago

Support platform

I want tickets to become non-editable (locked) once they have been moved to a 'Resolved' status to maintain data integrity and prevent accidental changes to closed issues.

vidhya about 6 hours ago

Support platform

I want to be able to create conditional dropdowns or dependent fields for tickets. Specifically, when I select a 'Team' (e.g., Support or Implementation), the 'Assignee' field should only list names associated with that specific team. This would help us organize tickets better and ensure they are assigned to the right people within the correct department.

vidhya about 6 hours ago

Support platform

I’d like to implement the Messenger widget within an Electron application. The current Messenger widget's dependency on the DOM may cause compatibility issues in an Electron environment.

An Anonymous User 8 days ago

Support platform

I want to be able to enable a way for users to directly create a ticket vs a conversation in the messenger, even if they don't have any previous ticket history. Currently, the Tickets tab is hidden for users without history, which forces them to start a conversation first. It would be great to have an option to always show the Tickets tab or a "Create Ticket" button on the Messenger home screen for everyone.

Mike Haze 9 days ago

Support platform

I would like the ability to deep-link to the Ticket Portal so that the new-ticket creation modal opens automatically on page load, with a specific Customer Ticket Type pre-selected. Additionally, it would be very useful to be able to pre-fill custom field values or the ticket title via URL parameters.

Bas den Hoed about 4 hours ago

Support platform

I want to be able to add borders to images in the Help Center. This is important because it helps images stand out against white backgrounds, making the documentation clearer.

hafiz din 23 days ago

Help Center

Currently, screenshots and attached files are sent immediately without providing an option to include a message/description or remove the contents if they’ve been selected by mistake. This also prevents adding additional context with the file or image - needing additional message for it. This can currently cause confusion & stress as the messages can’t be retracted by contacting customers - due to them being immediately sent.

Andrii Bandiak about 5 hours ago

Support platform

I want to be able to add "ticket type" as a filter in the search panel (Command + P / Command-K) and Inbox. This would allow me to adjust the view based on the ticket type (Customer, Back-office, Tracker) along with tags for better organization and segmentation.

Lakshmi Narayana about 5 hours ago

Support platform

I want to be able to disable comments on the changelog while keeping reactions enabled. Currently, the "Disable Collaboration" toggle is binary and disables both, but I only want to moderate/disable the comments.

Product team 2 months ago

1

Changelog

I want to be able to import tickets via CSV file instead of just feedback posts. This is important for migrating support history or bulk creating tickets from other systems.

florian.grossmayer@tset.com 1 day ago

Migrations

Support platform