Deleting users & leads

Learn to delete users & leads from your Featurebase workspace with all of their data.

Written By Bruno from Featurebase

Last updated 8 days ago

Overview

You can delete users & leads from Featurebase in two main ways:

  1. Manually from the dashboard - Deletes the user with all of their personal information, but maintains their feedback posts, comments, and upvotes under the name [Deleted] to not lose crucial data that other users have already interacted with.

  2. Via our API - Can be used to delete the user with all of their personal information and associated data like feedback posts, comments, etc.

NB! To also delete user interactions, it must be done through the API before deleting the user. Otherwise, it’s no longer possible to tie them to their actions.

Deleting users & leads manually

To delete a user or lead with their personal information:

  1. Go to Dashboard → Users

  2. Open up the profile of the user you want to delete

  3. Click on the ⋅⋅⋅ three dots under their name

  4. Select ‘Remove’

  5. Confirm the delete request

NB! The user's personal information is deleted, and their name will be shown as [Deleted]. However, their posts, comments, and upvotes will remain to not lose crucial data like feature requests with 100s of upvotes. To delete their content, you need to use the API.

Important notes

  • Manually deleting users won’t delete their feedback posts, comments, and upvotes to not lose crucial data that other users have already interacted with (to delete the content, you need to use our API)

  • To delete user interactions, it must be done through the API before deleting the user. Otherwise, it’s no longer possible to tie them to their actions.

  • Once a user has been deleted, you cannot view them in the Featurebase UI

  • This action permanently removes all personal information associated with that user

  • The deletion cannot be retrieved once completed

FAQ