Separate toggles for changelog comments and reactions

I want to be able to disable comments on the changelog while keeping reactions enabled. Currently, the "Disable Collaboration" toggle is binary and disables both, but I only want to moderate/disable the comments.

Product team 22 days ago

1

Changelog

[Embed Widget] Lifecycle hooks for embedded portal/iframe

I want lifecycle hooks (e.g., on-load, on-resize, state changes) for the embedded portal/iframe version. This is important because we need to sync the portal's appearance and behavior with our parent application, and it's a requirement for our Enterprise integration.

Matthias (Admin) 2 days ago

1

Feedback & Roadmaps

Allow linking multiple Featurebase posts to a single Jira issue

I would like the ability to link multiple Featurebase posts to a single Jira issue. Currently, Featurebase enforces a 1:1 relationship, which means a Jira issue disappears from the search interface once it's linked to a post. While merging posts is a workaround, it has limitations, such as status updates only syncing with the directly linked (and potentially hidden) post. Enabling a many-to-one relationship would streamline our workflow for managing related requests under a single Jira issue.

Floris van Eck 25 days ago

Integrations

Feedback & Roadmaps

Recover deleted items (posts, users, articles, changelogs, etc.)

Would be great to be able to see and recover deleted Featurebase items, such as posts, users, articles, and changelogs, from some kind of an Archive view.

Markus from Featurebase About 2 months ago

2

General

Persist draft text in Messenger widget when closed

I want the Messenger widget to save unsent text when a user closes the bubble. Currently, if a user types a message but closes the bubble (e.g., to look something up), the text is lost. Saving this would be more customer-friendly.

Bram Fofana 7 days ago

Support platform

Custom feedback scoring setups

There should be 1 simple way to set up the scoring method you prefer using custom post fields. Custom fields can be both public and internal, making them the perfect choice for them. We also already support number custom fields. To make them support different scoring setups like RICE, User impact score, and more, we should have these: Custom post fields visible in the dashboard view Sort based on custom fields There should be a way to set up an equation field that calculates the final value based on your inputted equation (be it RICE, Value/effort, etc.) This would make very comprehensive scoring setups possible, both customer-facing and internal, or both.

Markus from Featurebase 2 months ago

3

Feedback & Roadmaps

Add Admins / Full seats to support conversations

I would to send an answer to a customer. To inform colleagues at the same time, i like to add them to the support conversation / set them in ‘CC’.

Franziska Mews 27 days ago

Support platform

Multi-brand support for the Feedback Portal & Changelog

Support multiple brands within a single Featurebase workspace and portal.

Markus from Featurebase 2 months ago

7

Feedback & Roadmaps

Customizable AI Search Answer Footer / Contact Link

I want to be able to add a custom message or link (e.g., 'if you are unhappy with the answer and cannot find it in the article, click here to send your question to one of the team') to the end of the AI's response in the 'Ask me anything' bar on the help center. This would help users who don't find the AI's answer helpful to easily reach out to the team.

Gareth Lloyd 12 days ago

Help Center

Localize notification emails

I want to be able to localize the notification emails sent from Featurebase (e.g., feedback completed, status updates) into different languages. Currently, they default to English, which doesn't match my localized portal.

Evolo Support 27 days ago

Translations

Feedback & Roadmaps

Admin MCP Server

Especially in this agentic world, it would be great to have an official MCP Server (preferably remote) for admin actions. For example, I created a custom local MCP server based on the API docs to have GitHub Copilot update help center articles and give me a preview link to review and publish whenever I made a change. This saves me hours of time and actually helps me keep my help articles up to date.

Alex Z About 2 months ago

1

General

Sitemap directive missing from auto-generated robots.txt

The generated robots.txt does not include a Sitemap: field, so search engines aren’t pointed to the sitemap.xml file Currently it just has a comment-reference to it “# Sitemaps”

Amit Dhakad About 3 hours ago

General

Bulk/group up-voter assignment

to subscribe a whole group (e.g. "Group A - 10 people") to a post at once; currently only individual upvoter assignment is possible

rachael.culpan 1 day ago

Feedback & Roadmaps

[Sitemap] Collections not displayed within the sitemap

We have 8 collection/category pages (e.g., '/en/collections/...') that are not included in the sitemap, and I would like these pages to be added to the sitemap.

Team HelloShift 1 day ago

Help Center

[Sitemap] Canonical Mismatch

I am experiencing two SEO issues with our help center's sitemap. First, our sitemap lists URLs with '/en/articles/...' but the canonical tags on the pages point to '/articles/' (without '/en/'). This mismatch is causing Google to ignore the sitemap versions, and I would like the sitemap to be updated to use the canonical URLs (without '/en/').

Team HelloShift 1 day ago

Help Center

Don't show 'ask Fibi' in the default handover message when fibi is disabled

Fibi is fully disabled but the handover message still shows “Ask me (Fibi bot) questions)”: It should just say “Feel free to leave a message for the team”.

Markus from Featurebase About 1 month ago

1

Support platform

Fibi AI chat stoped asking for the user’s email

I have the Basic level of Fibi AI chat, and previously it always asked for the user’s email address when it was going to hand the conversation over to a human, but I’m no longer receiving that information. It stopped five days ago. What can I do?

SmakShare 3 days ago

1

Support platform

Option to hide Help Center sidebar

I want to be able to hide the left sidebar in the Help Center entirely. Currently, it takes up space and I would prefer a full-width article view or a more minimal layout without the persistent navigation sidebar.

Stephanie van Dee 26 days ago

Help Center

SLA monitoring

Need a quick way of having a dashboard to monitor posts based on SLA

vidhyaa.iyer@publicisproduction.com 18 days ago

Feedback & Roadmaps

Screen Studio Video Embedding

I want to be able to embed Screen Studio videos directly into Featurebase (changelogs, help articles, etc.) using a share link. This would make it easier to share high-quality screen recordings without having to download and re-upload them as MP4s.

Frederik Beier 18 days ago

2

Help Center